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“Really hospitable staff at a wonderful location” 4 of 5 stars
Review of Vivanta by Taj - Bentota

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Vivanta by Taj - Bentota
3.5 of 5 Hotel   |   National Holiday Resort, Bentota, Sri Lanka   |  
Hotel amenities
Ranked #6 of 26 hotels in Bentota
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Really hospitable staff at a wonderful location”
4 of 5 stars Reviewed January 18, 2013 via mobile

The location of Vivanta by Taj in Bentota makes it all the more beautiful. The beachline is dotted with resorts but the beach outside vivanta is almost virgin and like your own privatebeach. The staff epitomise the caring Lankan hospitality. The terrace pool and the view from the deck is to die for. Lie back on one ofthe recliners and just gaze into the ocean. Its therapeutic. The hotel was undergoin renovations and now i believe it should be complete.

  • Stayed May 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MathewVM, General Manager at Vivanta by Taj - Bentota, responded to this review, January 21, 2013
Thank you for your feedback about our hotel and your compliments about it's picturesque location and its services. This hotel has one of the finest beaches.

You will be happy to note that renovations are almost getting over. The hotel has a beautiful All Day Diner overlooking the newly renovated Swimming pool and the Indian Ocean. All the 160 rooms are getting renovated and we are getting very good reviews from our guests.

We look forward to welcoming you back to our hotel.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Slough, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed January 9, 2013

We were planning to be in Bentota with our Son and daughter for new year 2013. We decided to book the Taj which we thought would be a good hotel.
The hotel as has been stated in other reviews is in the process of a major refit and rebuild. Building work starts early - even on new years day...... Our room had been refitted but still looked poorly maintained. It had a rocking toilet...In addition, electric cables could be seen hanging loosely inside and outside the room. .
Even the refurbished rooms were not to a five star standard - we have stayed in better three star hotels.
In order to stay for new years day we were forced to pay 800 dollars (200 dollars each) for their gala meal. The gala meal which was supposed to include entertainment was a real disappointment. The 200 dollars did not include any drinks ..not even water!! this had to be purchased. The entertainment was minimal and it was apparent that there was little or no planning to the extent that they even missed the new year countdown!!!The buffet itself was good, but didnt make up for the rest.
My honest opinion of this hotel is that they are trying to extract as much money as possible from their guests at all times. There is a pretense of 5 star quality which the hotel is plainly not. The staff are very polite but could do with more training. In the future i will think twice before staying in a Taj resort.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 8, 2013

We stayed here for one night on new years eve and attended the new years eve party here. We were quite dissappointed with this hotel, it was extremely overpriced for the standard of the rooms and the place is pretty run down even in the areas where staff claim that the renovations have already been completed e.g. wires sticking out of walls, incomplete floor tiling etc. The new years eve party was a complete rip off in terms of the entertainment for the most part it was juvenile and borderline sexist with a beauty competition being the main event. Having said that there was a live band at the beginning was quite good and the food was very good, heads up to the chefs who seemed to have worked very hard.....I am not sure that this justifies the 200 pound a head charge though. I would definitely recommend that anyone staying here around this time next year books into the new years meal at one of the nearby hotels as they were cheaper and were offering what seemed to be exactly the same deal.

On a more positive note the staff were very helpful and there were lots of people around to help you.

Overall, if you get a cheap deal while the renovations are going on then there is nothing wrong with this hotel, the rooms are clean, the pool is ok and the food is excellent. However, DO NOT PAY FULL PRICE for this hotel,it is definitely not worth it. It is nowhere near as nice as a majority of the other 5*s we have stayed in for similar or lower prices and having seen what the planned renovations are I doubt it will ever meet 5* expectations.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
west sussex
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 5, 2013

We have just had a 3 night stay after checking out of our booked hotel which was very poor. Although under going a massive refit we had a wonderful stay, the staff are fantastic and made our stay. Yes the hotel is looking a little tired but when the work is complete I am sure it will shine again. The breakfasts were great, thanks to all the staff.

Stayed December 2012, traveled with family
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MathewVM, General Manager at Vivanta by Taj - Bentota, responded to this review, January 7, 2013
Compliments of the season!

Thank you for taking the trouble and sending us your feedback. We are happy to inform you that the swimming pool and the All Day diner overlooking the pool and the Indian ocean is now open for our guests. We are getting excellent reviews.

We are happy to note that you are going back from Sri Lanka with happy memories and we look forward to your visit back to our resort soon.
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Chatham, United Kingdom
Top Contributor
66 reviews 66 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 4, 2013

The Hotel is undergoing a major refit which when completed which I believe is around February/March will be excellant. This Hotel has always impressed me with it's service food and generally all its facilities. Unfortunately because of the refit we did not have the use of all the restaurants...but we knew that before we came and we still enjoyed ourselves. We will no doubt visit this Hotel again.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MathewVM, General Manager at Vivanta by Taj - Bentota, responded to this review, January 6, 2013
Compliments of the season!

We that you for your patronage and your understanding. We assure you that the renovation is in full swing and nearing completion and very soon we will be offering a new look Vivanta hotel.

We look forward to your visit soon.
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Kolkata (Calcutta), India
Top Contributor
152 reviews 152 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed January 3, 2013

Quite a run down property it was. Guess the renovation was long overdue! The room was spacious but the quality of flooring was certainly not what one expects from a Taj property. The service was average but the poolside buffet was really nice. It's right on the beach and the room had a nice view too!

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MathewVM, General Manager at Vivanta by Taj - Bentota, responded to this review, January 6, 2013
Thank you for your comments. Since you last visit the property has undergone major changes both in the product offerings and services.

You will be happy to note that we the renovation is nearing completion. We now have a lobby with a new look, a tastefully done up All Day Diner and a new swimming pool. All the 160 rooms are being renovated and we have got great reviews about our product and services.

We are always striving to ensure that our guests are offered the very best and I am sure this beautifully located resort will continue to be the most sought after destination.
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New Delhi, India
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 28, 2012

Visiting during high season is exorbitant. To add insult to injury, an extra charge is paid for internet access. The hotel has a 70/80s style marble and dark wood hotel. The pool is large but strangely entirely shallow...breakfast buffet is ok but unnecessarily hectic with too many different attendants ..attending to you. The rooms are kept at an arctic temperature so that when the AC is reduced, humidity forms and the room becomes a wet hammam. What to say, the hotel would be fine if it were positioned as a nice four star hotel and priced appropriately..

  • Stayed December 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MathewVM, General Manager at Vivanta by Taj - Bentota, responded to this review, December 30, 2012
Thank you for for feedback about our hotel. As you are aware, the hotel is undergoing major renovations and it is in the final stages of completion. We have received excellent reviews on our finished ares.

The swimming pool depth is 1.2 meters ( 4 ft). As per international safety norms all hotel pools are advised to maintain this depth for the safety of its guests. The safety and security of our guests are of prime importance to us. Our rooms are installed with thermostats so that the temperatures can be controlled as per individual requirements. We are sorry that you found it too cold. The rooms tend to get wet if the doors or windows are accidentally kept open when the air-conditioner is on. We will ensure that all future guests are advised about the same.

Once again thank you for sending us your feedback and we look forward to your next visit.

My team joins me in wishing you a very happy New Year!
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Additional Information about Vivanta by Taj - Bentota

Address: National Holiday Resort, Bentota, Sri Lanka
Location: Sri Lanka > Southern Province > Bentota
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Bentota
#4 Family Hotel in Bentota
#4 On the Beach Hotel in Bentota
#4 Romantic Hotel in Bentota
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Vivanta by Taj - Bentota 3.5*
Official Description (provided by the hotel):
Sri Lanka is referred to as a ‘small miracle,’ for despite the island’s relatively small size, its natural wonders and beauty are in abundance. Vivanta by Taj – Bentota is located on the south west coast of Sri Lanka. The hotel lies over a lush hill that overlooks the Indian Ocean. ... more   less 
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Also Known As:
Vivanta By Taj - Bentota Hotel Bentota
Taj Exotica Hotel Bentota
Bentota Taj Exotica Hotel
Taj Exotica Sri Lanka
Taj Exotica Srilanka
Taj Exotica Bentota

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