I have going to this beautiful hotel for the last 3 years and I have ALWAYS had a wonderful time. However, that seems to have been because the owner was out of the country! The Sri Lankan staff have always been lovely and if there has not been another guest checking in then we have been allowed to delay check out. The final time that I stayed there I asked the Sri Lankan manager if this was possible and he said that it was fine, so I delayed checking out at 12 and did some water sports in Bentota.
When I came back at 1 in the afternoon, the owner came like a bat out of hell, demanding to know if I was going to stay another night. When I said that I wasn’t going to he actually started to shout at me and told me to pack my things and leave! I tried my best to explain that I had asked the manager if it was ok to stay, to which he replied, that I shouldn’t ask the Sri Lankan staff a question like that (!) and that I hadn’t been up early enough to ask them!!! Incredulously I tried to question him, but he shouted over me. I can NOT believe that he would treat paying, regular customers like that. When I left, being told I wasn’t able to even eat the food I’d ordered, I didn’t cause a fuss because I realised that if he treated me in this manner then he would treat his staff far worse so therefore did not want to point out that his staff, whom he had just said were Sri Lankan so I shouldn’t ask them, ran the hotel in a far better manner in his absence and were more than capable of making decisions when guests asked. Regretfully I will never go back as I do not want to give this man any more of my money and having recommended it to so many of my colleagues in Colombo, I am now sad to be writing this review.
- Official Description (provided by the hotel):
- WE HAVE NICE EXOTICS GARDEN, AND BIRD & ANIMALS WATCHING ARIA,VERY RELAXING PLACE AVAILABLE... ... more less