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“Top of the top” 5 of 5 stars
Review of The Shilla Jeju

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The Shilla Jeju
5.0 of 5 Resort   |   72beon-Gil, Jungmungwanggwang-Ro, Seogwipo, Jeju-do 697-807, South Korea   |  
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Hotel amenities
Ranked #2 of 43 Hotels in Seogwipo
4.5 of 5 stars 222 Reviews
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Top of the top”
5 of 5 stars Reviewed June 7, 2014

Incredible atmosphere, grand and welcoming. The entire ambience teems with understated elegance.
Rooms are spacious ( I was in the newer wing) and modern looking. Even with 2 adults and 2 kids, we did not feel cramped. Lovely view overlooking the ocean on 6 flr. The breakfast was absolutely awesome, i'd go back to stay there if I visit jeju again!
Thumbs up!

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShillaJejuGRO, Guest Relations Manager at The Shilla Jeju, responded to this review, June 20, 2014
Google Translation
안녕하십니까?

제주여행의 바쁜 일정에도 좋은 말씀을 남겨 주셔서 진심으로 감사드립니다.

당사를 찾아 주시는 모든 고객님께 최고의 만족감을 드리는 것이
저희들 본연의 일이지만 고객님의 칭찬은 저를 포함한 모든 임직원들에게
큰 힘과 보람을 느끼게 하였습니다.

고객님께서 주신 말씀은 제주신라에 보여 주신 사랑과 관심으로 여기고
더 나은 서비스로 보답하도록 노력하겠습니다.

고객님과 가정의 건강과 평안을 진심으로 기원하며,
가까운 시일 내에 제주신라에서 다시 모실 수 있기를 기대하겠습니다.

감사합니다.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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222 reviews from our community

Traveler rating
    118
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    20
    7
    8
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71
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47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 31, 2014

We spent a week at the Shilla Jeju. It had several nice features. The top was the bar. It had a good selection, a great bartender, and live music every night. The music made the place, 2 trios that took turns so there were no breaks. One was Jazz piano/stand-up base, the other classical piano/violin. There were 3 restaurants. The big buffet was good but very expensive. The Japanese/Sushi was excellent, but the high price lowered the value. The Korean was good. The room was very nice but showing wear and in need of a refresher. The safe was too small for our computers, a negative. The grounds were fantastic, we could walk to a beautiful beach and all the scenery was breathtaking. We don't have kids but it looked like there were a lot and the pool was good. It was clean.

Room Tip: Try to face away from the parking lot/street, that was a little loud. Some rooms have open balconie...
See more room tips
  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShillaJejuGRO, Guest Relations Manager at The Shilla Jeju, responded to this review, June 1, 2014
Google Translation
안녕하십니까?

제주여행의 바쁜 일정에도 좋은 말씀을 남겨 주셔서 진심으로 감사드립니다.

제주신라를 방문하시는 모든 고객님께 최고의 편안함을 드리는 것이
저희들 본연의 일이지만 고객님의 칭찬은 새삼 호텔에서 일하는
큰 보람과 긍지를 느끼게 합니다.

고객님께서 주신 객실 시설의 유지보수 관련 의견은
호텔서비스 개선에 중요한 자료로 삼도록 하겠으며
제주신라에 보여 주신 사랑과 관심으로 여기고 더 나은 서비스로 보답하도록
노력하겠습니다. 다시 한 번 귀중한 말씀에 감사드립니다.

고객님과 가정의 건강과 평안을 진심으로 기원하며,
가까운 시일 내에 제주신라에서 다시 모실 수 있기를 기대하겠습니다.

감사합니다.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 30, 2014

Outstanding!! real nice place!! the hotel is really big, the rooms are excelent!!(we got the one in the top range) real clean, nice and neat!! great staff, they really look out for their guests.
the restaurants in the hotel are great!! one of the best places I´ve stayed at.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShillaJejuGRO, Guest Relations Manager at The Shilla Jeju, responded to this review, June 1, 2014
Google Translation
안녕하십니까?

좋은 말씀을 남겨 주셔서 진심으로 감사드립니다.

당사를 찾아 주시는 모든 고객님께 최고의 만족감을 드리는 것이
저희들 본연의 일이지만 고객님의 칭찬은 저를 포함한 모든 임직원들에게
큰 힘과 보람을 느끼게 하였습니다.

고객님께서 주신 말씀은 제주신라에 보여 주신 사랑과 관심으로 여기고
더 나은 서비스로 보답하도록 노력하겠습니다.

고객님과 가정의 건강과 평안을 진심으로 기원하며,
가까운 시일 내에 제주신라에서 다시 모실 수 있기를 기대하겠습니다.

감사합니다.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 25, 2014

A beautiful property with immaculate service from the staff right from front desk, concierge and their 3 restaurants. All of the staff are very friendly, approachable and willing to assist in request or enquiries being seek. No language issue in terms of spoken English here.
Rooms are meeting my expectations as I am on holiday and usually back towards late evening. Setback limited English channels with only CNN and BBC plus occasionally some English movies shown.
Yes totally agreed with other reviewers this property is pricey but you feel very at home here with the service level shown by the staff here as well as great food.
The other great things is Park View Restaurant had a great sumptuous buffet spread for Breakfast and dinner. Food quality is excellent needless to say the service was excellent.
This is one property I will be coming again in due course.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShillaJejuGRO, Guest Relations Manager at The Shilla Jeju, responded to this review, April 27, 2014
Thank you very much for your comments.

I am very pleased to learn that your stay with us was an enjoyable one. Also I am worried about your inconvenience experience. Your kind comments has been forwarded to the staff and it will be helped us to improve our service and facilities.

We hope to have the pleasure of welcoming you again whenever your business or pleasure travels take you to The Shilla location.

Once again, thank you for your patronage and look forward to seeing you in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed April 23, 2014

I have very mixed feelings about this hotel, so I thought definitely worth reviewing it. Here you go-

The good- The location in in Seogwipo, which is in one of the two main clusters in Jeju, so a lot of things are quite closeby (though the Airport and a lot of other things are about 1.5 hr away). The hotel has a private beach which is quite good and you get drinks etc at Minibar prices. We got a standard, mountain facing room, and the room had a nice outdoor area facing Halla mountain which was quite nice. Minibar prices are relatively cheap, room service is quick, the Internet is pretty good and free throughout the hotel. The hotel has a nice casino inside. There is a shuttle service from the airport. The concierge is very helpful and helped us plan our itinerary and book a taxi for a day. The gym is FANTASTIC, with a large number of cardio equipment, one of the best free weights section I have seen, and even a body composition analyser! They even provide you with workout gear (I think even shoes! though you better check as we had our own). The hotel also has a great indoor as well as outdoor pool. Finally, we tried their camping on one evening, and it was a pleasant experience with great food. The hotel has got a few nice restaurants. They also have a in-room massage service, which is good for pampering yourself or your significant other. For kids they have a dedicated play section, and they also have a nice playstation section.

The bad- The hotel's website quotes totaly ridiculous prices, so you are better off getting your booking from one of the sites like hotels.com or agoda etc. The prices are steep but in line with high end hotels elsewhere.

The ugly- The prices for food. OMG $60 USD for a "side" order of Chicken wings? I live in HK and eat in a lot of 5 stars here quite often but no where else have I seen such ridiculous prices. All the restaurants in the hotel are ridiculously priced. The same Asahi beer that is $4 in the mini bar, is $20 in the other bars in the hotel. $50 for omlettes. Worst though, is the fact that they do not provide toothbrush/paste/razors and in fact sell them. For a hotel of this standard to be peddling toothpaste and shaving cream is quite poor form, in my opinion.

Overall, as I said, pretty mixed opinion from my side. I loved a lot of things in the hotel, and yet dreaded the prices of some of the items which are way steeper than some of the best hotels I have stayed in globally. Make your own choice!

Room Tip: Don't even THINK about booking from the hotel's site as the prices are just stupid there! Us...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShillaJejuGRO, Guest Relations Manager at The Shilla Jeju, responded to this review, April 25, 2014
Thank you very much for having taken the time to complete the guest comment card prior to your departure from The Shilla Jeju.

I am very pleased to learn that your stay with us was an enjoyable one. Also I am worried about your inconvenience experience. Your kind comments has been forwarded to the staff and it will be helped us to improve our service and facilities.

We hope to have the pleasure of welcoming you again whenever your business or pleasure travels take you to The Shilla location.

Once again, thank you for your patronage and look forward to seeing you in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boulder, Colorado
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2014

I stayed at the Shilla for a business trip. It's a beautiful resort hotel with plenty of amenities. We were lucky to have breakfast included and it was one of the best breakfast buffets I've ever experienced. Pastries, eggs your way, french toast, fresh fruit, homemade yoghurt, korean choices too. The rooms are beautiful including TVs over the bathtub (a bit much for me). Indoor/outdoor year-round pool, nice gym, but even better great access to the Olleh trail and if you like stairs a nice up and down workout to the beach. Lovely entertainment during afternoon tea in the lobby and by the pool in the evening. Movies on the beach at night.

Prices are high, really high for meals and drinks. We did not eat here for other meals. And I found it interesting that there were a large number of young wealthy Korean couples with toddlers and babies. Must be the in place to be.

Room Tip: I was on the backside of the hotel, but still a good view and if you are there on the right night an...
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShillaJejuGRO, Guest Relations Manager at The Shilla Jeju, responded to this review, April 15, 2014
Thank you very much for having taken the time to complete the guest comment card prior to your departure from The Shilla Jeju.

I am delighted to learn that you had a great time staying in The Shilla Jeju. Your kind comments are highly appreciated and indeed most encouraging.

I personally extend your comments to the staff and we will continue planning for rendering better service for all our patron’s satisfaction.

We look forward to seeing you in the near future. I hope each consecutive visit is a rewarding positive experience.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed April 12, 2014

4 nights @ jeju shilla great services by staff (greatly impressive)beautiful sea view
Hope to return visit
My last night stay now
Breakfast food spread excellent with most attentive smiling employee
Overall staff attitude: fantastic

Stayed April 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShillaJejuGRO, Guest Relations Manager at The Shilla Jeju, responded to this review, April 15, 2014
Thank you very much for having taken the time to complete the guest comment card prior to your departure from The Shilla Jeju.

I am delighted to learn that you had a great time staying in The Shilla Jeju. Your kind comments are highly appreciated and indeed most encouraging.

I personally extend your comments to the staff and we will continue planning for rendering better service for all our patron’s satisfaction.

We look forward to seeing you in the near future. I hope each consecutive visit is a rewarding positive experience.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Shilla Jeju

Address: 72beon-Gil, Jungmungwanggwang-Ro, Seogwipo, Jeju-do 697-807, South Korea
Phone Number:
Location: South Korea > Jeju-do > Seogwipo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Seogwipo
#2 On the Beach Hotel in Seogwipo
#2 Luxury Hotel in Seogwipo
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Shilla Jeju 5*
Number of rooms: 429
Reservation Options:
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Also Known As:
The Shilla Jeju Hotel Seogwipo
Shilla Cheju Hotel Seogwipo
Shilla Cheju Seogwipo
The Shilla Jeju Seogwipo, Jeju-Do

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