I am from Europe but live in Seoul. I recently had reason with some colleagues also foreigners, to stay here for over a week on business.
First the good points.
*Room rate reasonable.
*Standard room was adequate and clean.
*Room ladies (housekeeping) helpful.
*No extra charges for phone calls from room at weekend.
*Sea view on one side.
*Bathroom sink not properly fixed to wall.
*An insect on the bathroom floor on three different days although in Korea in the summer this is perhaps not that uncommon and I can not compare with other hotels here.
*Front desk staff quite helpful but completely lacking in information about the local area, public transport, banks etc.Nearly every question I asked had to be looked up on the internet.
*Breakfast buffet on 12th floor adequate although the whole place bizarrely lacking in knives, there were 4 beside the only toaster in the place (which incidentally had room for just two slices of bread which caused a queue on the one and only day I ate there). My colleague informed me that earlier in the week there were no knives at all anywhere on the whole floor and he had to ask for one to butter his toast.
*The 'Business Centre' is a tiny room off the lobby with two computers, a scanner, photocopier and printer.
All instructions are in Korea. The computers shut down without warning and you have to re log in regularly. Don't attempt anything too ambitious. The mouse of one computer was missing ( making it unusable) for about 4 days despite me asking many times about it.
*Laundry service on holidays. Self service was available with coin operated machines.
*There is a nightclub in the basement advertised throughout the hotel and written on the brass plate beside B1 in the lift (elevator).
When I asked about the nightclub at the front desk they told me there was no club in the basement but private karaoke rooms.
I asked again later about it to someone else at the front desk and the man told me there was a club but continued to tell me how expensive it was and wasn't exactly encouraging me to visit.
On my last night in the hotel I ventured down and was told at the door "no foreigners", the man actually came close to physically pushing me out. I pressed the issue by asking him why? and another man inside the door who could speak a bit of English told me that I had to be a member. When I asked how do I become a member he switched to telling me how expensive it was and proceeded to show me all kinds of outrageous prices on a calculator. By this stage there were three of them trying to come up with something to say to me.
Eventually, by them not getting their desired reaction of me turning round and walking out, one of the 'hostesses' with a marginal more grasp of English, was summoned and she used the word ' prefer' as in "we prefer no foreigners". I told the, by then, throng round me that I was a guest in the hotel and this was not very appropriate or welcoming behaviour to which an apology was forced by the second person out of the first man at the door who started to bow and apologise to me many times.
By the end of it all, they were going to reluctantly let me in and asked was I going to be paying by cash or credit card, I left.
When I told another colleague about this, he said that one of the guys I described had spoken perfect English to him on a previous night while also refusing him entry because he was a foreigner.
For those of you unfamiliar with aspects of Korea culture, these kind of places (clubs/singing rooms catering solely to Korean men offering various 'services') are quite common here. What is bad in this case is to have such a place operating out of and advertised throughout an internationally known brand hotel. This is certainly not a nightclub as we know it in the west as I possibly thought there might have been a chance of it being so because of its location.
*Many kids constantly running about the lobby.
*The website gives the impression the hotel is quite close to the airport, it isn't and there is no shuttle bus service. The nearest public transport is a bus stop a 10 minute walk away and you will also need to get a bus from here if you want to get to the nearest metro station, Dongchun. Number 8 for those of you interested. Incheon airport from Dongchun station takes 1 hour and 20 minutes.
*The nearby restaurants are pricey by Korean standards and are geared mostly towards Asian tourists as are the bars in the immediate vicinity.
*Finally nothing to do nearby unless you are into climbing hills!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.