We stayed at The Westin Chosun Busan for 5 nights and got upgraded to one of their suites. The room has an ocean view, and it was quite large and spacious. It is also located next to a beautiful park and also next to the Busan Aquarium.
The only complaint was the female hotel concierge is not knowledgeable about the activities/ places to visit for the guests. We come to their desk to ask for places to visit and recommendations for things to do, and the female concierge was not able to recommend us anything.
We also had food poisoning case during our trip there and we asked for recommendations of pharmacy/ doctors located around the hotel that is nearby. She get back to us about 45 minutes later with an information for the hospital. If I need to go to a hospital, I would check it myself from the Internet. But I was desperately asking for a pharmacy store that is nearby the hotel and she wasn't able to provide us with the information.
The breakfast itself was another bad experience as we travel with a 5 year old who eats slow and their breakfast time closes at 10 am. When we came in late, and stayed past 10am, the female manager keep coming to our table and keep telling us that they are close. We feel very unmcomfortable and unaccomodated that they keep chasing us out saying that they need to clean up. In the end, I decided to stay in the room with my son and forego our complimentary breakfast since we feel that we are not welcome to eat there.
Although I have to say that if you need information from the Westin hotel, ask for Harley Pyo (he is the Concierge manager) as he helps us to arrange our transportation to Muju Resort, and he even helps us to find the transportation for us to go to the resort. We feel that he provides a superb and personalized service to us. Even when we arrive and the driver was going to ask for more money, the Westin concierge was able to clarify the issue and in the end it was resolved nicely.
Although the location of the hotel is not that convenient to the "happenings area" at night as most shopping mall in Busan closes at 8pm, it is a nice hotel to stay in if you love to stay close to the beach and don't mind the distance from the city. If you come to Busan,I suggest to stay close to Samyeon metro area (ibis hotel or lotte hotel) as the shops there closes quite late about 10pm and there is a major shopping street close to the station.
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- Also Known As:
- The Westin Chosun Busan Hotel Busan
- Westin Chosun Busan
- Westin Busan
- Busan Westin