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“A very nice place at Haeundae Beach” 4 of 5 stars
Review of Novotel Ambassador Busan

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Novotel Ambassador Busan
4.0 of 5 Hotel   |   292, Haeundaehaebyeon-ro, Haeundae-gu, Busan 612-010, South Korea   |  
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Ranked #11 of 102 Hotels in Busan
4.0 of 5 stars 370 Reviews
Honolulu
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
“A very nice place at Haeundae Beach”
4 of 5 stars Reviewed September 3, 2014

A nice place. Good amenities. Love the fitness center. Also, it is close to some fun street markets. Soju and grilled eel (Kung-jang-oh). The beach has a lot of different festivals and outdoor performers.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel Ambaasa... B, 제너럴 매니저 at Novotel Ambassador Busan, responded to this review, September 9, 2014
Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Chang-Hyun Chun
General Manager
Novotel Ambassador Busan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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370 reviews from our community

Traveler rating
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    188
    79
    17
    10
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Seattle
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed August 22, 2014

Ok, so I got in at 8pm for one night, purely for a place to stay. I need an adaptor, they provided, I needed a burger, they provided once again with room service, honestly with the first non-soggy fries with an actually acceptable burger. One issue is the spa, which was a fee of 14 dollars, which I was not too happy with. The internet was slow, not for gamers. All in all, not a bad hotel for the price.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel Ambaasa... B, 제너럴 매니저 at Novotel Ambassador Busan, responded to this review, August 26, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience.

Sincerely,

Chang-Hyun Chun
General Manager
Novotel Ambassador Busan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 21, 2014

The hotel is right on the beach. A bid dated, but room size was decent. The sea view fromt he room was stunning.

Close to the town center as well where the market and restaurants are. 10 mins walk to the subway

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel Ambaasa... B, 제너럴 매니저 at Novotel Ambassador Busan, responded to this review, August 26, 2014
Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Chang-Hyun Chun
General Manager
Novotel Ambassador Busan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheonan, South Korea
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 19, 2014 via mobile

The location of this hotel makes up for it's many flaws, but it's service does not live up to a 4* novotel at all. The sea view from our top view bedroom was the best view I have ever had, and for that reason I rate the hotel 3*s, but the service was very disappointing.
As has previously been mentioned the hotels bizarre policy of not allowing Executive guests access to the main hotel breakfast buffet is ridiculous. The executive breakfast was small with very little variation and the staff were more interested in chatting in the side room than assisting customers. I would be fascinated to know why this hotel feels they can punish their higher paying customers with a worse breakfast experience?
Swimming pools in Korea require men and women to wear swimming hats when swimming. This isn't unusual but the novotel is the first hotel I have known charge customers for them. This is not the kind of service I expect from a 4* hotel.
Finally, at one point during my stay I rang down and asked for another bottle of complimentary water to make some tea and coffee with. 2 hours later when this still had not arrived I rang down again and explained the situation I'm both English and Korean. I was assured the water would be with me right away. 20 minutes later a man showed up with a jug of coffee and told me I was lucky because on this occasion I wouldn't be charged for it as it was late. I had ordered a bottle of water 2 and a half hours ago. It never arrived.

So the view from the hotel room is next to none, but the standard was very bad. I don't understand how the novotel thinks it can compete with the likes of the Westin and the Park Hyatt when it treats any guest like this, let alone club member executive guests.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel Ambaasa... B, 제너럴 매니저 at Novotel Ambassador Busan, responded to this review, August 27, 2014
Dear Guest,

Thank you for bringing to our attention inconveniences you have encountered during your last visit to our hotel.

Please rest assured that I would share this with my management team and have come up with plans to improve the level of service and product excellence to ensure our standards are consistently followed.

I hope that we will have the opportunity to welcoming you back in the near future and allow us to show you our true level of service.
Yours sincerely,

Sincerely,

Chang-Hyun Chun
General Manager
Novotel Ambassador Busan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed August 10, 2014

2nd time I've stopped here for a week. Previously in the middle of winter and more recently in high season when everyone in Korea goes on vacation in busan.

The hotel is ok - no frills and now looking a little tired and dated. Rooms are reasonable but again nothing outstanding. Pay extra and get a sea view room. I had one facing inland and you can hear the traffic and cars / bikes / boy racers racing past well into the early hours of the morning. I was on the 15th floor and it still kept me awake.

Staff are very polite and helpful. Breakfast is standard and again nothing to write home about. Gym has a fantastic view of the beach and sea but like the rest of the hotel the equipment is beginning to look dated.

Will stop here again, it's a solid choice if your expectations aren't high.

Stayed August 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel Ambaasa... B, 제너럴 매니저 at Novotel Ambassador Busan, responded to this review, August 14, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Chang-Hyun Chun
General Manager
Novotel Ambassador Busan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Ambassador Busan

Address: 292, Haeundaehaebyeon-ro, Haeundae-gu, Busan 612-010, South Korea
Location: South Korea > Busan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Busan
#5 Business Hotel in Busan
#5 Luxury Hotel in Busan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Ambassador Busan 4*
Number of rooms: 327
Official Description (provided by the hotel):
The Novotel Ambassador Busan is in the second largest city in South Korea, right on the spectacular Haeundae Beach, the most famous in the country. This 4 star hotel is perfect for business trips and holidays with a wide range of conference and leisure facilities. Most of our 326 rooms have breathtaking ocean views, while our two bars and three restaurants offer delicious food and drinks in a relaxing atmosphere. Guests can also enjoy our indoor pool, health club and sauna with natural hot springs. ... more   less 
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Also Known As:
Novotel Ambassador Busan Hotel Busan
Accor Ambassador Busan
Novotel Busan
Busan Novotel

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