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“Convenience!” 4 of 5 stars
Review of ibis Ambassador Busan City Centre

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ibis Ambassador Busan City Centre
3.0 of 5 Hotel   |   777, Jungang-Daero, Busanjin-Gu, Busan 614-030, South Korea   |  
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Ranked #9 of 110 Hotels in Busan
Certificate of Excellence 2014
Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
“Convenience!”
4 of 5 stars Reviewed September 12, 2013 via mobile

Stayed in the hotel for only 1 night. It is located right above Bujeon station and has a underground shopping street that link between Bujeon station and Seomyeon station. As we only spend a night there, it is very convenience just shopping around there. Shops nearer to Soemyeon station are selling more youngster stuffs. Lotte department store are right above Soemyeon station.
We arrived the hotel at 11am and we are not allowed to check in early. However, concierge on ground floor are helpful enough to keep our luggages and show us the direction arounds. They also helped us to book a taxi to airport on the following day where the taxi showed up promptly on 7am in the morning.
Check in and check out was fast, but it is quite inconvenience as the lobby located on 17th floor. You have to bring your luggages up and down few times.
Rooms is clean and tidy with sufficient tv channel.

Stayed August 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis_Busan, 제너럴 매니저 at ibis Ambassador Busan City Centre, responded to this review, September 13, 2013
Dear Guest,

Greetings from ibis Ambassador Busan City Centre!

Thank you for taking the time to tell us about your experience at the Ibis Ambassador Busan City Centre.
We very much appreciate your comments regarding your stay at the Ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback.

Especially, I deeply appreciate your compliment of our hotel location and staffs.
We will more focus on good buffet service for our customers.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Have a nice day.
Sincerely,

Jun Hyung Yoo
Hotel Manager
Ibis Ambassador Busan City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

386 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Kuala Lumpur, Malaysia
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed September 2, 2013

When we were planning our Busan holiday, we screened several hotels of different rates
and locations, and chose Ibis Ambassador mainly for city-location and value-rates. And we are glad we did. Being in the vicinity of two Metro stations, and Saemyeong a transfer
point, makes travelling by Metro so convenient. It is also near the Bujeon market, and shops and restaurents are nearby. Taxis are also easily available. A big bonus is the
hotel's free shuttles to Busan Station, and also to/fro BEXCO from the hotel. There was a
promotion at the Taste Restaurent while we were there, and we found the buffet lunch and buffet dinner attractive and enjoyable.
Service is excellent from all staff, from the !st Floor and 17th Floor Reception and Taste.
The room is very clean, with a room safe ( very handy ), nice TV and very comfortable bed.
We are used to 2 pillows per head, asked for them, and were provided promptly. The room could however be better with a bigger space for ' wardrobe ' for clothes. Also, the shower area could do with an additional ' shelf ' to hold soap, and shampoo etc. The
electric kettle we had was not fully operating, as we had to ' shuffle ' it to get the correct
electrical position for it to work. We could not get a replacement kettle, but were advised
to use the vending machine outside the room for the whole floor. This is obviously irrational, and inconvenient.
Despite the few shortcomings, we are glad to have been there, and would prefer to
return on our next visit.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis_Busan, 제너럴 매니저 at ibis Ambassador Busan City Centre, responded to this review, September 3, 2013
Dear Guest,

Greetings from ibis Ambassador Busan City Centre!

We very much appreciate your comments regarding your stay at the Ibis Ambassador Busan City Centre, Thank you for your good comment of our room status,staffs and infomation for location.
Thank you for your time to share your experience with us.

However, I sincerely apologize your inconvenience regarding information to vending machine and electric kettle. Concerning this issues, I well noted to set up next planning.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Have a nice day.

Sincerely
Jun Hyung Yoo
Hotel Manager
Ibis Ambassador Busan City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 27, 2013

I stayed at this hotel for over a week and actually knew what would be served for the BUFFET BREAKFAST, LUNCH AND DINNER. I was taken by surprise when I noticed that the same food ( recipe) was served for more than a week. The food was often cold and was very limited in quantity. The rooms are a little small but cozy. The bathrooms are excellent and clean. The view from the rooms are excellent especially of you stay on a higher floor facing the main road. Location wise the hotel is centrally located with loads of things to do in the night. The casino is a hop skip and jump away and shopping malls, street shopping is a walk away. Night Clubs are in the vicinity and there a star bucks and a 24 hour mini mart in the lobby.

Room Tip: Higher Floor with a view of the Main Road
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis_Busan, 제너럴 매니저 at ibis Ambassador Busan City Centre, responded to this review, September 3, 2013
Dear Guest,

Greetings from ibis Ambassador Busan City Centre!
Thank you for taking the time to tell us about your experience at the Ibis Ambassador Busan City Centre.

We very much appreciate your comments regarding your stay at the Ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback.

However, I sincerely apologize your inconvenience during your stay, Concerning Buffet service of Restaurant.
I am sorry that your experience, please allow me to express my sincerest apologies.
Regarding your comment, I immediately raise issue to all of manager and staff,
We will more focus on good buffet service for our customers.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Have a nice day.
Sincerely,

Jun Hyung Yoo
Hotel Manager
Ibis Ambassador Busan City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed July 28, 2013

Stayed in the Double room on the 11th floor for a total of 8 nights facing away from the main road. Arrived in the morning and was allowed to check in at 1130am even though the official check in time was 2pm. Good value added service at the reception.
Pros:
- conveniently located just right in front of the entrance to Bujeon station, with starbucks & a 24hr minimart at the lobby.
- the famous bujeon market & ginseng market is just downstairs beside the hotel.
- 15mins walk to lotte & seomyeon shopping streets.
- room was clean & neat, with all essentials provided (do not like the slippers though, as it was those rubber non-disposable kind, prefer the furry/cutton disposable kind)
Cons:
- reception was inconveniently located at the top (17th) floor of the hotel, hence it is a hassle to keep taking the lift up & down whenever we needed the reception.
- service was very POOR at the concierge in the lobby at the ground level. The guys do not know much English, communication was a problem. We asked for the ginseng market and they actually told us they do not know, when the market is just right beside the hotel. On our last day, we asked for help to get a taxi and they also did not understand us and hence we had to walk out to flag a taxi on the road. Neither did they help us with our luggages.
- breakfast was only until 10am even on weekends, so those who slept in later on weekends will have no breakfast. Would suggest to extend the breakfast hours to 11am on weekends.
- room was very small and there's limited space for you to place an open luggage without hindering the walking path. the room door also close with a very loud slamming sound.
- encountered numerous taxi drivers who did not know the hotel's location (even though we showed the address in Korean). map printed on the hotel card was too small and most taxi drivers could not make out the map. Would suggest the hotel to print a bigger and clearer map.

Room Tip: rooms not facing the main road are quieter
See more room tips
  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis_Busan, 제너럴 매니저 at ibis Ambassador Busan City Centre, responded to this review, August 1, 2013
Dear Guest,

Greetings from ibis Ambassador Busan City Centre!
Thank you for taking the time to tell us about your experience at the Ibis Ambassador Busan City Centre.

We very much appreciate your comments regarding your stay at the Ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback.

However, I sincerely apologize your inconvenience during your stay, Concerning service of 1F information desk staffs.
I am sorry that your experience, please allow me to express my sincerest apologies.
Regarding your comment, I immediately raise issue to all of manager and staff, We will train all of manager and staff for ibis concept and service mind and language of english. Also we will more focus on check soundproofing system for our customers.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Have a nice day.
Sincerely,

Jun Hyung Yoo
Hotel Manager
Ibis Ambassador Busan City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ibis Ambassador Busan City Centre

Address: 777, Jungang-Daero, Busanjin-Gu, Busan 614-030, South Korea
Phone Number:
Location: South Korea > Busan
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
Ranked #9 of 110 Hotels in Busan
Price Range (Based on Average Rates): $
Hotel Class:3 star — ibis Ambassador Busan City Centre 3*
Number of rooms: 180
Official Description (provided by the hotel):
ibis Ambassador Busan City Centre is located in Seomyeon, the center of Busan’s business and shopping district.We offer comfortable and convenient accommodation facilities at reasonable prices for business people and travelers who wish to stay in the center of downtown Busan and enjoy a leisurely weekend. ... more   less 
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