well let’s see. easy reservation system, then had to change bed type, made a phone call and it was done.
only issue and not big one was up charge from king room to two queens. $20 ok
then when I check in plans had changed again ( oh teenagers) we only need king bed again, hotel was sold out but front desk gave me my original price. NOW that is smart customer service!!
once again proving Holiday Inn express great chain. Oh room was perfect clean no smells and looked updated. they did have sign up about new roof work which did not affect me during my stay but they let you know up front. breakfast was very good, plentiful and tasty including Pancakes Yummy :) Will stay again next year even if 15 mint ride to College