We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“good business pick” 4 of 5 stars
Review of Holiday Inn Express Albany-Western Ave University

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Holiday Inn Express Albany-Western Ave University to your Saves list
Holiday Inn Express Albany-Western Ave University
2.5 of 5 Hotel   |   1442 Western Avenue, Albany, NY 12203   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #4 of 49 Hotels in Albany
Certificate of Excellence 2014
Buffalo, New York
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“good business pick”
4 of 5 stars Reviewed October 11, 2012

The Holiday Inn is in a central location in Albany, right off the 87. It looks new, everything was clean, featured a nice manager's buffet at night and a choice of hot items for breakfast along with plenty of cereals and pastries. There is a restaurant within walking distance, and a few others a short drive away. Free internet and parking, had a small pool which I did not try out. Overall, I would say its a good value.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review, October 30, 2012
Thank you for taking the time to post on TripAdvisor. Hope you get to relax in the pool next time you are here...we keep it at 85 degrees.

Kathy Tabora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

404 reviews from our community

Traveler rating
    274
    113
    13
    1
    3
See reviews for
152
71
25
100
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
DeWitt, New York
Top Contributor
332 reviews 332 reviews
29 hotel reviews
Reviews in 121 cities Reviews in 121 cities
273 helpful votes 273 helpful votes
4 of 5 stars Reviewed October 11, 2012

I travel on business to Albany once or twice every month and I've stayed at most of the chain hotels in the area. I now make this one my regular place to stay because it provides a lot of features, good comfort, and a reasonable mid-range price.

Consider this. The rooms generally have flat-screen TVs with a very good range of cable stations. They have mini refrigerators and microwaves. They have in-room safes, irons and ironing boards, coffee makers, and good hair dryers. The standard HIE free breakfast is not extravagant but certainly is quite adequate. There's a good exercise room and an indoor pool. Many more expensive hotels, in Albany and elsewhere, don't offer all of these. Top it off with the good front desk staff, and this HIE is hard to beat.

If you really must have a fine restaurant and bar, or luxury bedding, you won't find them here. But most travelers will be quite satisfied.

Room Tip: If you are a light sleeper, ask for a room away from the elevators. Note: The hotel is set back fro...
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review, October 30, 2012
Thank you for the review! Glad you enjoyed your stay with us. Any tips for us to get even better we would love to hear them!! We are shooting for 5 circle reviews!! :)

Kathy Tabora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 30, 2012

Definitely great experience for the price. Nothing luxurious, but it's clean, spacious, friendly stuff and more elaborate breakfast than in other places. Stayed there before an early flight from Albany airport, and couldn't have chosen better. It's 10 minutes to the airport, and we preferred to stay there rather than the airport itself. In short, good choice.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review, October 6, 2012
Just wanted to take a moment to let you know how much we appreciate your review. Thank you for taking the time to post here!

We are happy we were able to provide you with what you needed. Hope to see you back again sometime!

Kathy Tabora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rosh ha'ayin,Israel
Senior Contributor
46 reviews 46 reviews
33 hotel reviews
Reviews in 35 cities Reviews in 35 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 26, 2012

We visited this hotel for 1 night in a family vacation while on the road. we where 5 and invited 1 room - when we got there we discovered there is only 1 king bed at the room and another sofa - they have made trials to solve the problem and also gave us nice discount cause of the problem. The staff is very nice and helpful
Breakfast was excellent with a lot of surprises and the lady responsable was very very nice.
Rooms are clean eventhough it is not new

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review, October 6, 2012
I remember this! Thank you for letting me make things right. The time you took to stop by the desk to tell me of the situation is invaluable as I was able to share with our team how we went wrong and how we can do better!!! That is priceless. And now you took more time to share your experience. With guests such as yourself we have a good chance at reaching our goals.

We also shared your review with Cathy at our Breakfast Bar, she deserves all the great comments she can get...what a great worker!!

Kathy Tabora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Massachusetts
Top Contributor
66 reviews 66 reviews
20 hotel reviews
Reviews in 44 cities Reviews in 44 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed September 26, 2012

This is one of my stranger reviews, because I'm writing about the help and caring I received from the Holiday Inn Express Sales and Catering Dept (E Hammond in particular) when I needed to cancel a business conference at this hotel. I've used them in the past to run some of my continuing education courses and everything was top-notch: good service, good food, everything done right. But that's not today's review. This is about a hotel with a signed guaranteed contract, allowing me to cancel within two weeks of the course, without any penalty at all. For any of you in business, this is an exceptional display of good will from a big chain, that didn't have to show me the kindness they did. Is it good business too? You bet. You better believe they are first on my list in upstate NY for my next conference. I'll be back.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review, October 6, 2012
Thank you very much for your kind words and appreciation. Evan is a great member of our team and I am happy to hear that he was able to assist you with your event, or rather, the cancellation of your event.

We try very hard to develop relationships with all of our clients and truly believe that working with our loyal customers is not just good business, but the right thing to do.

We look forward to seeing you next time and thank you again!

Kathy Tabora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canandaigua, NY
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 24, 2012

We booked a room at this hotel based on reviews here on tripadvisor, and it was a good choice. The room we stayed in was very nice, clean, and roomy. There was a fridge, and microwave. I rather liked how the ironing board was built into a little enclosed closet. It made it so easy to set up and use. Not a big thing, but one I found very convenient. This was a great location for us, as we were visiting the College of St. Rose for Family Weekend. There were restaurants and stores nearby, and it was very close to the state capital. They also had a wonderful breakfast and breakfast area. We didn't take advantage of any of the other amenities. Can't go wrong with this one.

Room Tip: There were rooms right near the elevators. I'd ask to avoid those.
See more room tips
  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review, October 6, 2012
I love those irons, actually have one in my home!! :)

Thank you for the comments. We hope to see you again next time and you get to enjoy more of our amenities.

Kathy Tabora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockford
Top Contributor
188 reviews 188 reviews
33 hotel reviews
Reviews in 65 cities Reviews in 65 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed September 22, 2012

You never really know what you're getting until you get there if you've never visited before. We read scads of reviews on-line to find a good place to stay in Albany. We actually wanted something downtown or a B&B but nothing seemed to click for us. We saw the good reviews for this place and since we were only in Albany for one night decided to book here. We were so happy that we did!

The place is beautiful and very clean. There is free parking and an elevator. This sounds like Hotel Basics 101 but you don't always find this with this type of property. The gentleman at the desk was very nice and helpful. There were carts available for us to bring up our luggage. The room was HUGE and comfortable. The bed was especially nice. The TV was big. The bathroom was luxurious. I'm telling you, it was GREAT!

In the morning we went down to a free breakfast; the food was good and there was a nice selection. Everything was fresh and much better than any free breakfast I've had with this type of property. Do not worry about staying here!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review, October 6, 2012
Hi! We really appreciate that you took the time to share your experience here on TripAdvisor and are also thrilled that we were able to provide a great stay!

Our owner always says things like ..."do the basics really well and the rest will come. " Great to get affirmation of that!

Kathy Tabora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express Albany-Western Ave University? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Albany-Western Ave University

Address: 1442 Western Avenue, Albany, NY 12203
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Albany
#3 Family Hotel in Albany
#6 Business Hotel in Albany
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Albany-Western Ave University 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Choose the Albany, NY hotel that is as smart as you are. We built this hotel in the right location, outfitted our rooms with up-to-date amenities, and hired a staff that delivers award-winning service. All together we provide a fresh, clean, comfortable stay with solid value. We know how important it is to be in the right spot in upstate New York. Our urban hotel is located within 1 mile of the University at Albany, College of St. Rose, and Albany NanoTech. With easy access to Routes 87 and 90, this Albany hotel is the smart spot for a rest during your trip from New York City, Boston, Montreal or Syracuse. Only 4 miles from downtown Albany, you can visit the New York State Capitol, Empire State Plaza and Times Union Center.The Holiday Inn Express Albany offers our guests beautifully appointed guest rooms that welcome them to a traditional space. We have created a friendly environment designed with our guests' needs in mind.ADA accessibility is important to us. Be sure to let us know your needs and we will provide the right accessible room choice for you. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Priceline, Orbitz, BookIt.com and Hotels.com so you can book your Holiday Inn Express Albany-Western Ave University reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Albany-Western Ave University Hotel Albany
Holiday Inn Albany

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Albany-Western Ave University, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.