This is one of my stranger reviews, because I'm writing about the help and caring I received from the Holiday Inn Express Sales and Catering Dept (E Hammond in particular) when I needed to cancel a business conference at this hotel. I've used them in the past to run some of my continuing education courses and everything was top-notch: good service, good food, everything done right. But that's not today's review. This is about a hotel with a signed guaranteed contract, allowing me to cancel within two weeks of the course, without any penalty at all. For any of you in business, this is an exceptional display of good will from a big chain, that didn't have to show me the kindness they did. Is it good business too? You bet. You better believe they are first on my list in upstate NY for my next conference. I'll be back.
- Official Description (provided by the hotel):
- Choose the Albany, NY hotel that is as smart as you are. We built this hotel in the right location, outfitted our rooms with up-to-date amenities, and hired a staff that delivers award-winning service. All together we provide a fresh, clean, comfortable stay with solid value. We know how important it is to be in the right spot in upstate New York. Our urban hotel is located within 1 mile of the University at Albany, College of St. Rose, and Albany NanoTech. With easy access to Routes 87 and 90, this Albany hotel is the smart spot for a rest during your trip from New York City, Boston, Montreal or Syracuse. Only 4 miles from downtown Albany, you can visit the New York State Capitol, Empire State Plaza and Times Union Center.The Holiday Inn Express Albany offers our guests beautifully appointed guest rooms that welcome them to a traditional space. We have created a friendly environment designed with our guests' needs in mind.ADA accessibility is important to us. Be sure to let us know your needs and we will provide the right accessible room choice for you. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Albany-Western Ave University Hotel Albany
- Holiday Inn Albany