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“Great value” 5 of 5 stars
Review of Holiday Inn Express Albany - Downtown

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Holiday Inn Express Albany - Downtown
2.5 of 5 Hotel   |   300 Broadway, Albany, NY 12207 (Formerly Red Carpet Inn)   |  
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Ranked #16 of 49 Hotels in Albany
Lutz, Florida
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Great value”
5 of 5 stars Reviewed September 14, 2013

We arrived by air, and left by train. This was the only hotel listed with a shuttle from the airport that also had a shuttle to the train station. It saved us money on the return trip as well. Desk clerk and shuttle driver were both cheerful and helpful. The steam room, sauna, and jacuzzi were just what we needed after an 8 hr train ride from Montreal! The breakfast was hearty,too.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee E, General Manager at Holiday Inn Express Albany - Downtown, responded to this review, September 20, 2013
Greetings! Glad you were able to utilize both the airport and train shuttle service. Many guests enjoy the freedom and cost savings of relaxing in the shuttle while getting to and from transportation hubs and local attractions.
We hope to see you on your return trip to Albany.

Safe and Happy Travels!~
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270 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Rochester, New York
1 review
5 of 5 stars Reviewed September 11, 2013

We were passing through Albany Saturday August 24 and wanted a place close to everything that was clean, inexpensive and teenager-friendly. We got it!! The staff was exceptional! Super friendly and helpful in a very genuine way. The manager left the pool open an extra 30 minutes so the boys could swim (we got in after 9;00pm) and the entire staff, right down to maintenance crews, couldn't have been more pleasant. The hotel, while not a new facility, was well maintained, clean and the rooms were spacious and nicely appointed. I definitely recommend this place and we're planning to come back for a weekend to explore Albany. The hotel was super close to SUNY offices, The Capitol Building, The Egg, restaurants, the river....and they even offer shuttle services to many places.

Room Tip: we were told that if you reserve through a discounter, to call the hotel after reservations are made...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee E, General Manager at Holiday Inn Express Albany - Downtown, responded to this review, September 20, 2013
Greetings!
We are pleased that you enjoyed your stay with us, being located in downtown definitely gives you easy access to local attractions, restaurants and transportation hubs.
Next time your in the area there are some great malls and outlet shopping just a short drive away, which is perfect for the "teens" in all of us.

Safe and Happy Travels!~
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Bronx, New York
1 review
5 of 5 stars Reviewed September 8, 2013

I stay here often due to work but with my work schedule my sleeping time is off. But late at night the young lady by the name of Rachel that works the over night does more and beyond to get through my task such as my laundry, my hunger pains, and just being friendly. Just wanted her to be recognized for her great hospitality. The hotel its self is always beyond my expectations.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee E, General Manager at Holiday Inn Express Albany - Downtown, responded to this review, September 20, 2013
Greetings and thank you for being a frequent guest.

We appreciate your feedback and will definitely share it with Rachel and the other team members.
If there are ways that we can make your stay even more comfortable please reach out to me when you are here. Being away from home can be tough and we'll try our best to make this your home away from home.

Happy and Safe travels!~
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Kansas City
Top Contributor
52 reviews 52 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed September 4, 2013

My mom and I only stayed here one night and I was a little nervous about how she would react. The hotel is close to a raised highway and the back of it borders a bus station. BUT- my mother and I felt safe walking in the area and the hotel was simply wonderful. Courteous staff that went out of their way to help us. Nice facilities including a pool that matches the picture and a standard HI Express breakfast fare. You do pay $5 for parking but the parking was monitored and safe for that fee. Large rooms. Clean. Quiet. Restful. They provide a free shuttle service to the airport AND the Amtrak train station (highly unusual from the other hotels I asked!) As a points member had a nice room upgrade and free beverages. Would definitely stay here again in Albany. Close to downtown sights.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee E, General Manager at Holiday Inn Express Albany - Downtown, responded to this review, September 20, 2013
Greetings, thank you for your kind words and for being our guest!!!

Feedback is a gift and we appreciate knowing our services and amenities are just what you were looking for.
On your next trip you must take a shuttle ride with our drivers to get a fun and informative tour of the downtown area.
Also there are some amazing eateries and exhibits at the NYS Museum and The Museum of History and Art that you and your mom would surely enjoy.

We wish you both Safe and Happy Travels!~
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed September 3, 2013

I have stayed there for short time but it was very nice i am also a platinum member of that group hotels nice place to stay food was ok if considering indian test but still i recommend to stay nice club member you can also get reward point every night you stay there














  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee E, General Manager at Holiday Inn Express Albany - Downtown, responded to this review, September 20, 2013
Thank your being a PLATINUM Rewards Member, we appreciate your patronage and you taking the time to write a response.
As a frequent traveler, if there are ways we can improve on your next stay, just ask to speak with any manager and we will gladly take in your feedback and suggestions.

Safe and Happy travels!~
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Top Contributor
62 reviews 62 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 30, 2013 via mobile

Stayed on a Monday night. Very pleased overall. No complaints could be made. Great room, nice hotel, good breakfast. Rooms near highway get earful. Tanker truck going by sounds like a snowplow in the winter. Didn't stop me from a good night's sleep.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee E, General Manager at Holiday Inn Express Albany - Downtown, responded to this review, September 20, 2013
Greetings and thanks for your comments. We have sound proofed as much as possible but unfortunately some sounds still can get through. Next visit if available request an interior room and we'll do our best to accommodate.
Glad you like the spacious rooms and the brekfast.
We look forward to hosting you on your next trip.

Safe and Happy travels!~
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New York, New York, United States
1 review
5 of 5 stars Reviewed August 26, 2013

The rooms were clean and wonderful, the service was excellent, the breakfast was delicious. Anthony who works there was very courteous, knowledgeable, and very helpful. I would be more than happy to recommend Holiday Inn Express to all my friends and family, and to stay at Holiday Inn in the future.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee E, General Manager at Holiday Inn Express Albany - Downtown, responded to this review, September 20, 2013
Thank you, Thank you and THANK YOU!

You are also one of "OUR BEST GUESTS EVER"!

We'd love to host you and your family on your next trip, just call and ask for Dee when you make your reservation.

Wishing you Safe and Happy Travels!~
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Additional Information about Holiday Inn Express Albany - Downtown

Address: 300 Broadway, Albany, NY 12207 (Formerly Red Carpet Inn)
Phone Number:
Location: United States > New York > Albany
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Albany - Downtown 2.5*
Number of rooms: 135
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Albany-Downtown. Guests looking for a convenient downtown Albany hotel will find this Holiday Inn Express, located close to the Riverfront and the Empire Plaza, the ideal location. For doing business in town, our Albany downtown hotel is close to Verizon, General Electric and the Port of Albany. Our hotel in Albany is also near the Legislative Office Building and State Offices. Our courtesy shuttle can pick you up at the Rensselaer Amtrak Station. Or if you're flying into Albany Airport (ALB), we'll pick you up there, too. We are easily accessible to I-90, NYS Thruway I-87 and I-787. We have the only free hotel parking in Downtown Albany. Leisure travelers will find our downtown Albany Hotel, with its historic downtown location, close to many major attractions. City Center tours, professional theatres, parks and the Hudson Riverfront are all just minutes from the Holiday Inn Express Albany-Downtown. Newly updated guest rooms and public spaces will make your stay memorable. With many restaurants within walking distance of our Albany hotel, you can have the choice of fine or casual dining. To stay in touch, our WIFI is throughout the Hotel and FREE. When you're looking for Albany lodging, stay with the Holiday Inn Express Albany-Downtown. Albany is a city with 400 years of history within your reach. Come experience the downtown difference. ... more   less 
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Also Known As:
Holiday Inn Express Albany - Downtown Hotel Albany
Albany Holiday Inn

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