I stayed 4 nights for a professional meeting, Oct. 1-5. First, the good news:
1. Free shuttle to/from airport and anywhere you want to go, with virtually no waiting. Nice to avoid the need for a rental car. Drivers were always pleasant and knowledgeable.
2. Comfortable lobby bar. Great place to gather with colleagues or wait for others to arrive before leaving for an event or meeting.
3. Meeting rooms were comfortable and adequately equipped. Conference center staff was helpful with requests. Refreshments were set up inobtrusively and on time.
4. All hotel staff that I encountered were very pleasant and helpful.
5. Starbucks in the lobby was useful for grabbing a quick breakfast before the meetings. Free (not Starbucks) coffee also was available.
Next, the things I wish had been different:
1. Though my conference negotiated for free Wi-Fi, I am always a bit annoyed when I see a hotel where Wi-Fi isn't free. That's archaic, these days.
2. I am also annoyed to see "swipe your credit card" on computers in the business center. Though there was a computer for printing boarding passes for free, I just don't see the point of restricting what I suspect is relatively predictable and routine use of computers in the business center. Seems like nickel and diming.
3. The lunch service in the restaurant was disorganized, with people at the same table getting their food at very different times and forgotten items in each order, even though we ordered in advance. Food was good, though, and the wait staff seemed to be trying.
4. I could hear the airplanes going by pretty darn loudly. Fortunately, I grew up near an airport, so I can deal with it. It would be disruptive for those not used to it.
5. Not having a physical disability, I find it inconvenient to have the room optimized for *only* the disabled: The clothing rod in my closet was low to the ground (forget hanging up a dress), the knob for the water in the shower (no tub) was very low to the floor, and the shower head was completely hand held -- no option for locking it in at a height suitable for a hands-free standing shower. The counter by the sink was so deep that I couldn't use the mirror to apply mascara -- a reasonable option would have been to include one of those wall-mounted, moveable make-up mirrors.
6. I couldn't find anything printed in the room that listed hotel services other than room service. It may have been on the TV, which is a fine additional option, but I don't generally use the TV when I travel, and would have preferred a quick, printed reference to see times for free coffee in the lobby, check-out times, pool/gym hours, whether or not there were non-hotel food delivery options, convenience store offerings and hours, nearby stores/restaurants, whether or not there was a local spa working with the hotel, a map, etc. The phone did not even have quick keys printed on the buttons. When I needed to contact the desk, I dialed zero and hoped for the best.
7. It would have been nice to have even a continental breakfast included in the lodging cost. Apparently, there was for those in the loyalty program. The restaurant was expensive.
Finally, the bad:
1. My colleague found bedbugs (confirmed by the hotel) in her room. Ick. The hotel seemed to respond appropriately. But, ick. I'm still scratching just thinking about it. I didn't find anything in my room, but I noticed that I was very itchy when sitting on the couch or lying in bed even before learning of the bedbug incident. I sometimes am mildly sensitive to detergents used by hotels (rare, but it has happened), so I chalked it up to that at the time. I checked all of my belongings and popped everything except paper and electronics into the dryer when I got home, but it still makes me a little nervous that some little expectant mother bug could have hitchhiked in a crevice of my laptop. Did I say ick?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.