For years I have come up to Albany on Memorial Day weekend and stayed at the Marriott on Wolf Road on Friday night. As I noticed the Holiday Inn had rooms by the pool I decided to give them a chance. I booked a room through Expedia that was listed as "poolside". We were meeting friends there and wanted to be near pool so our kids could swim and we could visit with them. Being that it was an Expedia reservation we called on our way there to confirm it was a "poolside" room. The gentleman who answered the phone confirmed that it was. Of course when we arrived they had no rooms near the pool available. They acknowledged that it was in fact a poolside reservation. I asked the desk clerk for an explanation which of course she did not have. I explained that the only reason I had made a reservation there was to be by the pool. She told me she would have Kathy the manager contact me in the morning. As it is now four days later I guess I am not getting that call. If she had had the courtesy to call and explain what had happened I would have been happy to stay there again. Instead I will go back to the Marriott which I highly recommend for anyone traveling through Albany. It is well worth the $20 extra dollars/night cost as it is clean and luxurious compared to the Holiday Inn and of course has far superior customer service.
- Official Description (provided by the hotel):
- The Holiday Inn on Wolf Road is located less than one mile from the Albany International Airport and provides a free 24-hour airport shuttle. Our location on Wolf Rd. finds us extremely close to many area attractions such as downtown Albany, which is a short 15 minute drive and the State University at Albany, only 10 minutes away. Our newly renovated, well-appointed guest rooms feature two-dual line speakerphones with caller ID, refrigerators, in-room safes, coffee makers, hair dryers, irons and ironing boards, and 27' flat screen TVs with pay per view movies. The beds are accompanied with plush duvet covers, triple sheeting, and even a pillow 'menu' which enables you to choose a synthetic or feather pillow with your choice of firmness, as well as a neck pillow.For exercise and relaxation purposes, you must experience our heated indoor pool and seasonal outdoor pool, sauna, whirlpool, 'round the clock fitness center, and our e-space video arcade for kids! 'The Grille', our in-house restaurant, serves spectacular entrees for breakfast, lunch, and dinner, as well as provides room service seven days a week. '205 on Wolf', our newest creation, is a unique wine and martini bar that you must see to believe its brilliant ambiance and decadent decor. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Hotel Albany
- Holiday Inn Albany
- Albany Holiday Inn