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“Good location, exceptional amenities” 4 of 5 stars
Review of Holiday Inn

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Holiday Inn
3.0 of 5 Hotel   |   205 Wolf Road, Albany, NY 12205   |  
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Ranked #30 of 49 hotels in Albany
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
“Good location, exceptional amenities”
4 of 5 stars Reviewed January 6, 2013

This hotel is close to Colonie Mall, convenient to highways, and just a short trip to downtown. It has great amenities, including a nice indoor pool, a game room, a snack shop, free computers, a restaurant on site, and a friendly staff. The rooms are clean -- not fancy but not expensive either. We recommend getting a room in the tower. They're newer and not so close to the pool, which smells of chlorine and can be noisy at times. We love Professor Java, which is a cozy coffee shop just next door with a large choice of delicious breakfast items and sandwiches. We would stay here again.

Room Tip: Tower room are newer and not so close to the pool, which can small of chlorine and be noisy.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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237 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Miami
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 5, 2013

Hotel Staff were very nice and a nice room we stayed in. It is best to bring your own snacks and drinks as a bit pricy to buy at the hotel. We ate at 2 of the restaurants ,one a bit to fancy for us but the buffet at breakfast was very good. The hotel itself was built very nice and worth staying in just to look around. The hotel website is very accurate with their room descriptions, some of the nicest in the area. All staff that we encountered where very friendly.

  • Stayed May 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coshocton, Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 23, 2012

Had reservations for 4 nights but just stayed one night. Stayed in RM 308, which was originally a conference room made into a "suite." The carpeting was dirty, lipstick on the bathroom door and what was really disgusting was the thick black soap scum around the bathtub drain.
As a platinum club member, which wasn't acknowledged at check in, this is the first and only Holiday Inn we have checked out early due to a dirty room.
While checking in the clerk was distracted by a young man worried that the swimming pool was closing early and he ordered pizza for his party with his friends. Well, they did have the beer and pizza party. While trying to check us in she stopped to call the manager about the pool party.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn, responded to this review, January 5, 2013
Dear Jancooprn,

Thank you so much for taking the time to leave us your valuable feedback. As a Platinum Priority Club Member we greatly appreciate your loyalty to our brand and Hotel. Please accept our deepest apologies for the issues you had encountered specifically over the cleanliness of the room. Your comments will be looked into and will be discussed with the housekeeping team. Thank you for bringing this matter to our attention. Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rhinebeck, New York
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 20, 2012

Though a bit dated in some of the decor (felt a bit 70's ish in the pool atrium area), this hotel boasts a friendly, helpful staff with an excellent location to many shops (and mall), activities and with the help of a GPS, you are a short ride away from downtown albany and an additional great mall. I found the room to be very clean and spacious, as well as amenities in order. Though a microwave does not come standard with the room, it can be requested and one will be brought in and placed in the "wet bar" area. Room wise, I had a small problem with my desk and chair and it was immediately rectified by staff. Internet service was fine and free and on site was a lounge and restaurant, which all seemed reasonably priced (I viewed the in room menu but did not utilize the service). About a minute away by car was a supermarket (Hannafords), which, when used in conjunction with the microwave and fridge offered reasonably cheap and healthy fare.

Word to the wise, however: Do not eat or purchase fare from the Fish Fry (that is within the parking lot). The food was expensive and for the price worthy of what you would find in the Arthur Treacher's in the mall.

I found the exercise facility and pool to be good shape (the electrically powered equipment was in working and good order) and the lifeguard at the pool provided towels, when there were none in the workout area. Note, that the workout equipment was limited to a couple of treadmills, an elliptical (I recall) and a stationary bike.

This hotel is a great place to take a mental breather, if you need one. I would have to differ with some of the reviews that have recently preceeded mine. I was pleased overall with the hotel, the efficiency and responsiveness of the staff and the overall feel of the place. Note, I have high expectations as a DVC member and owner and would not rate a place meritorious, unless it so deserved such a rating, especially in comparison to other vetted Disney properties that I have stayed at.

I would reccomend this place to others and will likely return next year.

Room Tip: Take a higher floor and also request a microwave upon check-in.
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  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oswego, New York
Top Contributor
74 reviews 74 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed December 9, 2012

I have stayed here 3 different times in the past 4 years and always found it very nice. This time there was a shocking contrast to previous stays. Stayed here for a 5 day work trip and requested a room with a fridge. Was given a tower room that smelled like someone had smoked in it, the lamp shades were not matching and had huge brown stains. The fridge in the room was not working and had mold growing. Called desk and they offered to switch rooms and I met the bellman with the new keys to the new room. The new room was much better clean , odor free, but only had 2 towels was not a surprise until when I used on the next morning and they cleanig lady took it but never replaced it. When I took out the iron and board the next morning I found a couple old pool towels tossed in the bottom of the closet, I assume from a previous guest. I left them there to see if anyone would notice. They did notice and picked them up 3 days later.
THe strange thing about this trip was the minute you voiced a concern or complaint the staff could not do enough to take care of it and they would apologize and make it better than you ask for. My question is why does the place not just do it right the first time? I do not know but wonder if this is a corporate or upper management issue because some of the desk and cleaning staff I remembered from previous stays. Hope the place staightens out because the beds are awesome and the location is great. Close to numerous dining choices and a couple malls.

Room Tip: Make sure you are not shy about expressing concerns and they will be addressed promptly. Other peop...
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 21, 2012

we stopped by the holiday inn, on our way to NYC. As two femals travelling, we felt that the hotel did not feel very safe. The hotel is very big and would make a great conference space. However, we were given a room on the ground floor with a big window next to the large conference space. Walking to the room (which took a long time), the halls were not lit well and the conference space was very dark. Our room's washroom was also very old. However, during the day time, the pool space looked very nice for kids and the gym was very centrall located. The hotel was also very easy to find. I wouldn't stay here again.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ontario
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 18, 2012

Upon check-in, I specifically asked for a quiet room. I was concerned as there were tables set up for a conference occurring at the hotel. We were assigned a room in the adjoining building. At 1:15 a.m., people in next room arrived. We were aware of this due to banging on the connecting door to our room. This was followed by these people carrying on a conversation for about an hour. I assume they may have had hearing difficulty due to the volume.

The hotel itself is overdue for an update. It is showing it's age, and after shelling out over $100 for a night here, I expect better. I will not be back.

As for the staff, they were really nice and polite. It would have been nice if I had been assigned a room that was actually quiet, but I guess that is not their fault. The lady at checkout offered us free breakfasts, to make up for the noise,but we declined. At this point we just wanted to leave.

Room Tip: Don't have a clue. I obviously was not successful, I think choosing another hotel might be a be...
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  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn

Address: 205 Wolf Road, Albany, NY 12205
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #30 of 49 hotels in Albany
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn 3*
Official Description (provided by the hotel):
The Holiday Inn on Wolf Road is located less than one mile from the Albany International Airport and provides a free 24-hour airport shuttle. Our location on Wolf Rd. finds us extremely close to many area attractions such as downtown Albany, which is a short 15 minute drive and the State University at Albany, only 10 minutes away. Our newly renovated, well-appointed guest rooms feature two-dual line speakerphones with caller ID, refrigerators, in-room safes, coffee makers, hair dryers, irons and ironing boards, and 27' flat screen TVs with pay per view movies. The beds are accompanied with plush duvet covers, triple sheeting, and even a pillow 'menu' which enables you to choose a synthetic or feather pillow with your choice of firmness, as well as a neck pillow.For exercise and relaxation purposes, you must experience our heated indoor pool and seasonal outdoor pool, sauna, whirlpool, 'round the clock fitness center, and our e-space video arcade for kids! 'The Grille', our in-house restaurant, serves spectacular entrees for breakfast, lunch, and dinner, as well as provides room service seven days a week. '205 on Wolf', our newest creation, is a unique wine and martini bar that you must see to believe its brilliant ambiance and decadent decor. ... more   less 
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Also Known As:
Holiday Hotel Albany
Holiday Inn Albany
Albany Holiday Inn

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