Sometimes first impressions are hard to overcome. I was driving for about 3 hours when I reached this hotel at about 9:30pm. I was tired and looking to get into my room quickly. I was pleased no one else was at the front desk checking in ahead of me. Just as I got to the front desk the phone rang and the only person visibly working there took the call. As soon as that call ended another call came in and that second call was taken. I was still not recognized despite the likely irritated look on my face. My check in process then started but was interrupted again by another phone call. I guess there was nothing the fellow at the front desk could do, and while talking to me he was very courteous, but I was not happy with the check in process. There are many positives I should point out. The property seemed very clean and every employee I encountered seemed very friendly. The desk in the room had numerous outlets which are always appreciated. The wireless internet connection was easy and effective. The bed and pillows were comfortable and the rate was very reasonable. There were some other minor issues I would point out. The toilet design was very strange. When looking inside the toilet there appears to be something inside that should not be there. But I guess it was just the strange design that made it appear something is in there. I guess you need to see it to understand. There was no vent in the bathroom and it became very steamy after showering. I like to have actual glass cups in the room for drinking as opposed to only the paper. The desk faces away from the television which makes it difficult to work and watch TV at the same time. The lamp on the desk is also a challenge. There is a push button to turn it on and off but a sticker that says you must turn it to operate. That lamp was very difficult to turn on and off. The shampoo in the room had a turn top and not a flip top. The small bottle in my room was impossible to open with wet hands. I had to dry my hands while showering in order to open the shampoo. Interestingly the bottle of conditioner was easy to open so I guess the cap on the shampoo for some reason was just on very tight. The breakfast was very good and was included in the room rate. The service at breakfast was very good. There were only a few issues at breakfast. There is limited seating. The extras provided for the oatmeal- fruit toppings, brown sugar and cinnamon sugar were labeled incorrectly. I also wish they had more types of fresh fruit. They did have bananas and oranges but I love an apple with breakfast. Based on the rate, the cleanliness and the employees I encountered I would recommend this property to others.