Our extended family stayed at this hotel for one night in sept. We had 4 rooms with 3 people in each room. Every room had an adult present.The rooms were prepaid but a $250 hold was put on our credit card in case other charges were incurred. Six weeks later I saw that the credit card had in fact been charged. When I called the hotel to straighten this out I was told that there was damage done to two rooms (closet doors broken) and towels stolen. We had requested extra towels because we were extra people in the room and because we were going down to the pool and didn't know if we would find towels at the pool. Nowhere was it posted that towels might be available at the pool. I was horrified by the accusation and of course confirmed with the other family members as to the status of the rooms when they vacated them. Everything was fine. I had also checked out the rooms for items left behind before we left and didn't see anything amiss. Six weeks later the charge was sprung on me. When I contacted the manager of the hotel as to why I wasn't notified as soon as they noticed the problems her response was that there was no contact #. There was a very clear e-mail address on the reservation confirmation. No attempt, whatsoever,was made to contact me.These accusations are 100% false. It is obviously my word against theirs since they don't have any pictures and neither do I ( why would I). My recommendation to anyone going to this hotel is to take pictures of the room when checking in and again when checking out. Also count the towels you have in the room and make sure that when you leave there is the same amount of towels as when you entered the room. If you don't, do not be surprised if your credit card hold has in fact been put through weeks later.
In all the years I have been travelling I have NEVER had this kind of experience.It is very disconcerting.
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- Also Known As:
- Springhill Suites Albany-Colonie Hotel Albany