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“Best Western ALbany” 4 of 5 stars
Review of BEST WESTERN Albany Airport Inn

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BEST WESTERN Albany Airport Inn
3.0 of 5 Hotel   |   200 Wolf Road, Albany, NY 12206   |  
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Ranked #21 of 49 Hotels in Albany
New York City, United States
1 review
“Best Western ALbany”
4 of 5 stars Reviewed July 21, 2014

The hotel is a few years old and can show it at times. Despite that everything was clean, the staff friendly and helpful. The breakfast was pretty good and plentiful. The location to all the local restaurants and shopping was great

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, October 6, 2014
Dear Raymond D,

I would like to thank you for taking the time to review our property. I’m glad to hear you enjoyed our Full Hot Breakfast Buffet! Thank you for sharing your experience, your feedback is important to us. Please feel free to contact us if you return to the Albany area, we would love to see you again!

Best Regards,
Emily Bauhs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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422 reviews from our community

Traveler rating
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    124
    76
    55
    36
See reviews for
118
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125
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Holmdel. New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 20, 2014

The hotel and staff were excellent, but the air conditioner in the room was so noisy that it was difficult to sleep. Everything else was fine, and the location and price were both good. I stay in various hotels for business, and I have found that the main difference is in the quality of the heating and cooling system in the rooms. This generally seems to be an afterthought in the design of a hotel, but in my eyes it is one of the key items that makes the difference between a satisfactory stay or a relatively sleepless stay.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, October 6, 2014
To our valued guest from Holmdel, NJ:

Thank you for taking the time to review our property. Please contact me at the hotel directly to discuss your stay further; I would like to find out which room you experienced this issue in, in order to make certain our future guests do have have the same experience, as well as make things right with you. Your business is important to us and we value your feedback.

Best Regards,
Emily Bauhs
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Montreal, Canada
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 14, 2014

We stayed ha a group but only review for myself my usually not that critical but I need to say the staff not a problem the breakfast buffet not a problem the hotel in general needs a face lift the carpet the plumbing needs work I had to call the front desk our bath tub was not draining no problem with the service or staff they were they're within minutes, but I think it needs a lot of work I would past this one.

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
Dear Linda,

Thank you for taking the time to review your most recent stay at our property. I would like to apologize on behalf of our entire staff that your stay did not exceed your expectations. Please contact me directly, I would like to find out what room in the hotel you experienced these issues, to make things right with you, as well as make certain our future guests do not run into similar experiences you encountered.

Best Regards,
Emily Bauhs
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Waldorf, MD
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 13, 2014

Room was clean, with Fridge, Microwave, Coffee maker, and hair dryer. Also coffe maker and ioron and board. Bed was comfortable. Breakfast jncluded bacon, eggs, fruit, waffles toast, pasteries and all was good

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
To our valued guest from Waldorf, MD:

Thank you for taking the time to review your most recent stay at our property. I am glad you were able to enjoy all of the amenities that are in our guest rooms. We strive to make our traveling guests feel right at home while on the road. Please do not hesitate to contact us; we would love to see you next time you return to the Albany area.

Safe Travels,
Emily Bauhs
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Ottawa, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 11, 2014

Chose this location as I was unable to get a room anywhere in Lake George for the July 4th long weekend. Large parking lot. Very close to airport, shopping and restaurants. Beds for very comfy. Breakfast buffet was handy as well. Didn't get a chance to use the pool or fitness centre but both looked very well kept

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
To our valued guest from Ottawa:

Thank you for reviewing your most recent stay with us! Our Wolf Road location is one of the most convenient places to be in the Albany area; within 2 miles of the hotel we have an assortment of restaurants, a shopping mall, supermarket and a pharmacy! We are just off the highway and less than an hour away from the Lake George area. Please do not hesitate to contact us when you return to the area, we would love to see you again.

At your service,
Emily Bauhs
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Saranac, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 3, 2014

I stayed one night and parked my vehicle for $20.00 extra for up to 2 weeks. Shuttle to the airport. Very comfortable room. Would do this again. The staff was friendly the breakfast was very good. I would like to see breakfast available earlier as some flights are before the 5:30 am . They did get me a banana and cereal bar for my trip.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
To our valued guest from Saranac Lake:

Thank you for taking the time to review your most recent stay at the Best Western Albany Airport Inn. I’m glad to hear that our “Park and Fly” program worked out well for your travel needs. We would love to see you next time you return to the Albany area.

Best Regards,
Emily Bauhs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stony Brook, NY, United States
1 review
3 of 5 stars Reviewed July 2, 2014

Service was good. Cleanliness was good. Needs a make over. Decor is outdated and so is furniture. The location is prime. Very close to everything and is in walking distance to several restaurants. There is a mall very close by also. The continental breakfast was not bad either. Not too many options. Staff is extremely friendly. I did not have a bad experience, however I have stayed at nicer Best Western facilities where the price is relatively the same.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
Dear Lynn,

Thank you for noticing the friendliness of our Best Western staff. The number one priority at our hotel is customer service, and I’m thrilled to hear that you had such a great experience! Your business is very important to us and we value your feedback. Please do not hesitate to contact us when you return to the area, we would love to see you again.

Safe Travels,
Emily Bauhs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Albany Airport Inn

Address: 200 Wolf Road, Albany, NY 12206
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Albany
#14 Business Hotel in Albany
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Albany Airport Inn 3*
Number of rooms: 153
Official Description (provided by the hotel):
The Best Western Albany Airport Inn offers free WiFi, free parking, free full hot breakfast buffet, indoor heated pool, fitness center, onsite restaurant & lounge and 24-hour business center. Our free airport shuttle service is a nice bonus and will transport guests to and from the Albany International Airport, and any destination on Wolf Road based on availability. In addition, We also offer a park & fly program. Our renovated sleeping rooms & meeting rooms combined with affordable prices make us the best value in the area. One of the best features of our hotel is the location. We are within two miles of the colonie center mall, and 43 restaurants on the always popular Wolf Road. You will have no dificdulty finding something to do when you stay here. ... more   less 
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Also Known As:
Best Western Albany Airport Hotel Albany
Albany Best Western

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