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“Great location” 5 of 5 stars
Review of BEST WESTERN Albany Airport Inn

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BEST WESTERN Albany Airport Inn
3.0 of 5 Hotel   |   200 Wolf Road, Albany, NY 12206   |  
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Ranked #21 of 49 Hotels in Albany
Ottawa, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Great location”
5 of 5 stars Reviewed July 11, 2014

Chose this location as I was unable to get a room anywhere in Lake George for the July 4th long weekend. Large parking lot. Very close to airport, shopping and restaurants. Beds for very comfy. Breakfast buffet was handy as well. Didn't get a chance to use the pool or fitness centre but both looked very well kept

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
To our valued guest from Ottawa:

Thank you for reviewing your most recent stay with us! Our Wolf Road location is one of the most convenient places to be in the Albany area; within 2 miles of the hotel we have an assortment of restaurants, a shopping mall, supermarket and a pharmacy! We are just off the highway and less than an hour away from the Lake George area. Please do not hesitate to contact us when you return to the area, we would love to see you again.

At your service,
Emily Bauhs
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481 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
Saranac, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 3, 2014

I stayed one night and parked my vehicle for $20.00 extra for up to 2 weeks. Shuttle to the airport. Very comfortable room. Would do this again. The staff was friendly the breakfast was very good. I would like to see breakfast available earlier as some flights are before the 5:30 am . They did get me a banana and cereal bar for my trip.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
To our valued guest from Saranac Lake:

Thank you for taking the time to review your most recent stay at the Best Western Albany Airport Inn. I’m glad to hear that our “Park and Fly” program worked out well for your travel needs. We would love to see you next time you return to the Albany area.

Best Regards,
Emily Bauhs
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Stony Brook, NY, United States
1 review
3 of 5 stars Reviewed July 2, 2014

Service was good. Cleanliness was good. Needs a make over. Decor is outdated and so is furniture. The location is prime. Very close to everything and is in walking distance to several restaurants. There is a mall very close by also. The continental breakfast was not bad either. Not too many options. Staff is extremely friendly. I did not have a bad experience, however I have stayed at nicer Best Western facilities where the price is relatively the same.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
Dear Lynn,

Thank you for noticing the friendliness of our Best Western staff. The number one priority at our hotel is customer service, and I’m thrilled to hear that you had such a great experience! Your business is very important to us and we value your feedback. Please do not hesitate to contact us when you return to the area, we would love to see you again.

Safe Travels,
Emily Bauhs
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Clarendon Hills, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 1, 2014

My flight got canceled by Southwest Airlines and they paid for a night at the Best Western Hotel. The room was very nice as were the staff. I would like them to light the hallways with something better than a 25 watt bulb. It was kinda eerie walking through the hotel. I felt like a guy with a hockey mask was going to jump out of the shadows.

The staff was excellent.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
To our valued guest from Clarendon Hills:

I’m sorry to hear that your flight had been cancelled. Thank you for your feedback about our clean rooms and cordial staff; this is the feedback we love to receive. Please don’t hesitate to contact us at the hotel if you do return to the Albany area, we would love to have you back.

Best Regards,
Emily Bauhs
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Hamilton, Ontario, Canada
Top Contributor
61 reviews 61 reviews
17 hotel reviews
Reviews in 33 cities Reviews in 33 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed June 29, 2014

We were just passing through Albany and spent one night in this hotel. The room was a good size and clean; the King- size bed was very comfortable. The bathroom was another story!! No shower curtain or grab bars in the bathtub, exhaust fan not attached to the ceiling and it's vent was clogged with dust.

The whole hotel needs redecorating and updating.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
Dear Joanne,

Thank you for taking the time to review your most recent stay at our property. I would like to apologize on behalf of our entire staff that your stay did not exceed your expectations. Please contact me directly, I would like to find out where in the hotel you experienced these issues, to make things right with you, as well as make certain our future guests do not run into similar experiences you encountered.

Safe Travels,
Emily Bauhs
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Gillett, WI 54124
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 25, 2014

We were traveling through Albany on a motorcycle trip with 10 other people and we called this hotel mid afternoon and they were able to accommodate us rooms next to each other. At check in the ladies were very nice and friendly. The area by the pool was nice to sit and relax. The continental breakfast was very good.

Room Tip: Nice place to stay but you are by the airport and you can hear the planes we were on the backside an...
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
To our valued guest from Gillett:

Thank you for reviewing your stay at our property. I’m excited to hear that you were able to enjoy our indoor heated pool. The retractable roof draws huge crowds in the hot summer months. Please do not hesitate to contact us when you return to the area, we would love to see you again.

Safe Travels,
Emily Bauhs
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Cincinnati, Afghanistan
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 19, 2014

I tried to complete a BW Wolf Rd Albany NY hotel guest survey earlier this week, but the survey wouldn't accept my BW Rewards #. It finally worked - after some trial and error - when no spaces were put in the number (i.e. not as they appear on the actual card #.) You might want to clarify this protocol in the survey instructions. Maybe I missed something on that page, but, just a thought that may help other guests.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
Dear Pete,

Thank you for bringing this to my attention so I can make sure to contact our corporate office about this discrepancy. Pete, I would like to thank you for making our Best Western your home in Albany!

Safe Travels,
Emily Bauhs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Albany Airport Inn

Address: 200 Wolf Road, Albany, NY 12206
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Albany
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Albany Airport Inn 3*
Number of rooms: 153
Official Description (provided by the hotel):
The Best Western Albany Airport Inn offers free WiFi, free parking, free full hot breakfast buffet, indoor heated pool, fitness center, onsite restaurant & lounge and 24-hour business center. Our free airport shuttle service is a nice bonus and will transport guests to and from the Albany International Airport, and any destination on Wolf Road based on availability. In addition, We also offer a park & fly program. Our renovated sleeping rooms & meeting rooms combined with affordable prices make us the best value in the area. One of the best features of our hotel is the location. We are within two miles of the colonie center mall, and 43 restaurants on the always popular Wolf Road. You will have no dificdulty finding something to do when you stay here. ... more   less 
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Also Known As:
Best Western Albany Airport Hotel Albany
Albany Best Western

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