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“Needs Updating” 3 of 5 stars
Review of BEST WESTERN Albany Airport Inn

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BEST WESTERN Albany Airport Inn
3.0 of 5 Hotel   |   200 Wolf Road, Albany, NY 12206   |  
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Ranked #21 of 49 Hotels in Albany
Stony Brook, NY, United States
1 review
“Needs Updating”
3 of 5 stars Reviewed July 2, 2014

Service was good. Cleanliness was good. Needs a make over. Decor is outdated and so is furniture. The location is prime. Very close to everything and is in walking distance to several restaurants. There is a mall very close by also. The continental breakfast was not bad either. Not too many options. Staff is extremely friendly. I did not have a bad experience, however I have stayed at nicer Best Western facilities where the price is relatively the same.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
Dear Lynn,

Thank you for noticing the friendliness of our Best Western staff. The number one priority at our hotel is customer service, and I’m thrilled to hear that you had such a great experience! Your business is very important to us and we value your feedback. Please do not hesitate to contact us when you return to the area, we would love to see you again.

Safe Travels,
Emily Bauhs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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422 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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  • French first
  • German first
  • Japanese first
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English first
Clarendon Hills, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 1, 2014

My flight got canceled by Southwest Airlines and they paid for a night at the Best Western Hotel. The room was very nice as were the staff. I would like them to light the hallways with something better than a 25 watt bulb. It was kinda eerie walking through the hotel. I felt like a guy with a hockey mask was going to jump out of the shadows.

The staff was excellent.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
To our valued guest from Clarendon Hills:

I’m sorry to hear that your flight had been cancelled. Thank you for your feedback about our clean rooms and cordial staff; this is the feedback we love to receive. Please don’t hesitate to contact us at the hotel if you do return to the Albany area, we would love to have you back.

Best Regards,
Emily Bauhs
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Hamilton, Ontario, Canada
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 29, 2014

We were just passing through Albany and spent one night in this hotel. The room was a good size and clean; the King- size bed was very comfortable. The bathroom was another story!! No shower curtain or grab bars in the bathtub, exhaust fan not attached to the ceiling and it's vent was clogged with dust.

The whole hotel needs redecorating and updating.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
Dear Joanne,

Thank you for taking the time to review your most recent stay at our property. I would like to apologize on behalf of our entire staff that your stay did not exceed your expectations. Please contact me directly, I would like to find out where in the hotel you experienced these issues, to make things right with you, as well as make certain our future guests do not run into similar experiences you encountered.

Safe Travels,
Emily Bauhs
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Gillett, WI 54124
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 25, 2014

We were traveling through Albany on a motorcycle trip with 10 other people and we called this hotel mid afternoon and they were able to accommodate us rooms next to each other. At check in the ladies were very nice and friendly. The area by the pool was nice to sit and relax. The continental breakfast was very good.

Room Tip: Nice place to stay but you are by the airport and you can hear the planes we were on the backside an...
See more room tips
  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
To our valued guest from Gillett:

Thank you for reviewing your stay at our property. I’m excited to hear that you were able to enjoy our indoor heated pool. The retractable roof draws huge crowds in the hot summer months. Please do not hesitate to contact us when you return to the area, we would love to see you again.

Safe Travels,
Emily Bauhs
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Cincinnati, Afghanistan
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 19, 2014

I tried to complete a BW Wolf Rd Albany NY hotel guest survey earlier this week, but the survey wouldn't accept my BW Rewards #. It finally worked - after some trial and error - when no spaces were put in the number (i.e. not as they appear on the actual card #.) You might want to clarify this protocol in the survey instructions. Maybe I missed something on that page, but, just a thought that may help other guests.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
Dear Pete,

Thank you for bringing this to my attention so I can make sure to contact our corporate office about this discrepancy. Pete, I would like to thank you for making our Best Western your home in Albany!

Safe Travels,
Emily Bauhs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clara, CA
Top Contributor
52 reviews 52 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 13, 2014

We got into the hotel VERY late. When we entered our room I thought we had entered a 70's movie. The walls were plaster with wave like shapes protruding from them. Very strange. The furniture appeared to match.

It was hot so we turned on the AC. It was REALLY loud. :(

The next morning we tried the breakfast and it was not bad. They had a huge room for it which was nice. :)

Ho hum. Great for a 1 night stay.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
To our valued guest from Santa Clara:

Thank you for taking the time to review your most recent stay at our property. So you noticed the structure of the walls in the room. A lot of people think they look like elephant ears. Although their shape is different, they do provide a wonderful sound barrier, so our guests do not have to hear what’s going on in adjacent rooms. If you’re ever back in the Albany area, we would love to see you again!

Safe Travels,
Emily Bauhs
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Kennedy, United States
1 review
5 of 5 stars Reviewed June 13, 2014

Fine. Why do I have to fill this in? I've told you everything you need to know. I was completely satisfied. How many characters does it take? I have spent my valuable time filling in answers to every question you have asked. Donna A Dort, Postmaster Retired Past President, New York State Chapter, National Association of Postmasters of the United States; Past Secretary/Treasurer, New York State Chapter, National Association of Postmasters of the United States ys

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
Dear Donna,

Thank you for reviewing your stay at our property. Your business is very important to us and we value your feedback. Please do not hesitate to contact us when you return to the area, we would love to see you again.

Best Regards,
Emily Bauhs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Albany Airport Inn

Address: 200 Wolf Road, Albany, NY 12206
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Albany
#14 Business Hotel in Albany
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Albany Airport Inn 3*
Number of rooms: 153
Official Description (provided by the hotel):
The Best Western Albany Airport Inn offers free WiFi, free parking, free full hot breakfast buffet, indoor heated pool, fitness center, onsite restaurant & lounge and 24-hour business center. Our free airport shuttle service is a nice bonus and will transport guests to and from the Albany International Airport, and any destination on Wolf Road based on availability. In addition, We also offer a park & fly program. Our renovated sleeping rooms & meeting rooms combined with affordable prices make us the best value in the area. One of the best features of our hotel is the location. We are within two miles of the colonie center mall, and 43 restaurants on the always popular Wolf Road. You will have no dificdulty finding something to do when you stay here. ... more   less 
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Also Known As:
Best Western Albany Airport Hotel Albany
Albany Best Western

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