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“Great value hotel, as always; but a suggestion to BW Corporate re: Satisfaction Survey tech support” 4 of 5 stars
Review of BEST WESTERN Albany Airport Inn

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BEST WESTERN Albany Airport Inn
3.0 of 5 Hotel   |   200 Wolf Road, Albany, NY 12206   |  
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Ranked #21 of 49 Hotels in Albany
Cincinnati, Afghanistan
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
“Great value hotel, as always; but a suggestion to BW Corporate re: Satisfaction Survey tech support”
4 of 5 stars Reviewed June 19, 2014

I tried to complete a BW Wolf Rd Albany NY hotel guest survey earlier this week, but the survey wouldn't accept my BW Rewards #. It finally worked - after some trial and error - when no spaces were put in the number (i.e. not as they appear on the actual card #.) You might want to clarify this protocol in the survey instructions. Maybe I missed something on that page, but, just a thought that may help other guests.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
Dear Pete,

Thank you for bringing this to my attention so I can make sure to contact our corporate office about this discrepancy. Pete, I would like to thank you for making our Best Western your home in Albany!

Safe Travels,
Emily Bauhs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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422 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Santa Clara, CA
Top Contributor
52 reviews 52 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 13, 2014

We got into the hotel VERY late. When we entered our room I thought we had entered a 70's movie. The walls were plaster with wave like shapes protruding from them. Very strange. The furniture appeared to match.

It was hot so we turned on the AC. It was REALLY loud. :(

The next morning we tried the breakfast and it was not bad. They had a huge room for it which was nice. :)

Ho hum. Great for a 1 night stay.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
To our valued guest from Santa Clara:

Thank you for taking the time to review your most recent stay at our property. So you noticed the structure of the walls in the room. A lot of people think they look like elephant ears. Although their shape is different, they do provide a wonderful sound barrier, so our guests do not have to hear what’s going on in adjacent rooms. If you’re ever back in the Albany area, we would love to see you again!

Safe Travels,
Emily Bauhs
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Kennedy, United States
1 review
5 of 5 stars Reviewed June 13, 2014

Fine. Why do I have to fill this in? I've told you everything you need to know. I was completely satisfied. How many characters does it take? I have spent my valuable time filling in answers to every question you have asked. Donna A Dort, Postmaster Retired Past President, New York State Chapter, National Association of Postmasters of the United States; Past Secretary/Treasurer, New York State Chapter, National Association of Postmasters of the United States ys

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
Dear Donna,

Thank you for reviewing your stay at our property. Your business is very important to us and we value your feedback. Please do not hesitate to contact us when you return to the area, we would love to see you again.

Best Regards,
Emily Bauhs
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Raleigh, North Carolina
Top Contributor
169 reviews 169 reviews
56 hotel reviews
Reviews in 73 cities Reviews in 73 cities
143 helpful votes 143 helpful votes
2 of 5 stars Reviewed June 10, 2014

This is an old property. It either should be razed or have a serious face lift. It is dark and outdated. The staff didn't seem happy at all (aside from the shuttle drivers). Reception is large and unattractive. The rooms had nice comforters and sheets but the bed was way too hard. I had to take the comforter off the other bed and slept on it. The a/c worked well and the towels were nice. Good pressure in the shower but part of the head unit came away from the wall. TV had more stations than most hotels. The furniture is old and dark. No outlet by bed. Curtains had tears. Bathroom had hairs on back of door (I'm just saying what I saw). Blow dryer had dust and hairs in vent.

The gym was probably the best part. More machines than most hotels with towels, two tvs and two a/c units. It took 20 minutes for someone to deliver a remote for me while I was at the gym. I thought that was excessive. Pool looked okay. Roof looks like it can be opened and closed above pool.

Breakfast was adequate. I believe there were eggs, some kind of potato and a meat. Bagels, bread and cold cereals and some fruit.

Free shuttle to and from the airport.

I really wouldn't stay again. Not worth nearly $100. Probably 65.

  • Stayed June 2014, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, July 19, 2014
To our valued guest from Raleigh:

Thank you for taking the time to review your most recent stay at our property. I would like to apologize on behalf of our entire staff that your stay did not exceed your expectations. Please contact me directly, I would like to find out where in the hotel you experienced these issues, to make things right with you, as well as make certain our future guests do not run into similar experiences you encountered.

Safe Travels,
Emily Bauhs
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Salem, Oregon
Top Contributor
108 reviews 108 reviews
26 hotel reviews
Reviews in 38 cities Reviews in 38 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed June 4, 2014

I stayed here one night because I had an early morning flight. When I arrived, a very nice man helped me get my luggage up to the second floor because they don't have an elevator. The room was fine and I basically watched a bit of TV and went to bed.

I also plugged in my cell phone and used my laptop computer. There were very few electrical outlets and I had to unplug two lamps in order to plug in my items. This caused the room to be very dark. Needless to say, it all worked out.

I slept well and had a 4 am wake-up call -- which was great and was on the 4:45 am shuttle to the airport. Everything worked great and I appreciated the service and the free airport shuttle, etc.

  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
4 of 5 stars Reviewed June 3, 2014

The management of this hotel was extremely helpful. I especially want to thank Emily. She went out of her way to make certain I had all I needed for my stay. Just a warning, stay away from the breakfast! I found a HAIR in my eggs, and when I reported it to the staff at the desk, nothing was done!

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Placid, New York
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 2, 2014

I took a class trip to Albany and needed a cheap place for one night. This was it The rate was awesome. The rooms were average. The pool area was dark. We asked them to turn on the lights so we could have pizza in the seating area, they said they couldn't. I had to use the business computer because I needed a printer and the person before me was all about teenage porn. I felt filthy after using it. I'm not sure what the hotel can do about that. Maybe if the computer wasn't so tucked away. Staff was nice upon check-in.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Albany Airport Inn

Address: 200 Wolf Road, Albany, NY 12206
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Albany
#14 Business Hotel in Albany
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Albany Airport Inn 3*
Number of rooms: 153
Official Description (provided by the hotel):
The Best Western Albany Airport Inn offers free WiFi, free parking, free full hot breakfast buffet, indoor heated pool, fitness center, onsite restaurant & lounge and 24-hour business center. Our free airport shuttle service is a nice bonus and will transport guests to and from the Albany International Airport, and any destination on Wolf Road based on availability. In addition, We also offer a park & fly program. Our renovated sleeping rooms & meeting rooms combined with affordable prices make us the best value in the area. One of the best features of our hotel is the location. We are within two miles of the colonie center mall, and 43 restaurants on the always popular Wolf Road. You will have no dificdulty finding something to do when you stay here. ... more   less 
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Also Known As:
Best Western Albany Airport Hotel Albany
Albany Best Western

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