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“I keep sharing the same recommendation about BW Wolf Road Albany NY” 5 of 5 stars
Review of BEST WESTERN Albany Airport Inn

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BEST WESTERN Albany Airport Inn
3.0 of 5 Hotel   |   200 Wolf Road, Albany, NY 12206   |  
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Ranked #21 of 49 Hotels in Albany
Cincinnati, Afghanistan
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
“I keep sharing the same recommendation about BW Wolf Road Albany NY”
5 of 5 stars Reviewed April 3, 2014

I must sound like a "schill" for the hotel, but - as always - a great value. Convenient location. Cordial and ever-helpful staff. Accommodating and friendly management. All the amenities I ever need, yet at a bargain price. Clean and safe, too. Congrats to "hosts" Emily Bauhs and "Nusair" who manage a great staff and who run a fine place to stay for a VERY attractive price.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, May 5, 2014
Dear Peter,

Thank you for taking the time to review your stay at our property. I am glad to hear you had such an enjoyable experience at our hotel, your business is very important to us and we value your feedback.

Please do not hesitate to contact me if you return to the Albany area, we hope to see you again!

Safe Travels,
Emily Bauhs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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429 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
Stamford, Vermont
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed April 1, 2014

Stayed here recently since we had an early flight out the next morning. The place could use a thorough cleaning and makeover. The side entrance door was propped open with a rag and there was trash in the stairwell. I almost took pictures but decided not to bother with it. The room's crazy stucco wall was loaded with so much dust that you could write your name on it. Ick. Everything else was ok, and reminded me a typical Motel 6 - side of the road type of place. Nothing special. Then it turned out that breakfast was not included as they said. It was not available at the time we had to get up in order to catch our flight. They could have at least offered us a self serve option for coffee or something. We'll be staying elsewhere next time.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, May 5, 2014
To our valued guest from Stamford, VT:

I would like to apologize on behalf of our entire team for the experience you had at our property. Our hotel does provide a Full Hot Complimentary Breakfast Buffet, daily from 5:30 AM – 10:00 AM, I am sorry this was not accommodating for your early flight. We do pride ourselves on our Customer Service and cleanliness; I am disappointed that your experience at our hotel was not enjoyable. Thank you for taking the time to provide our property with your feedback. Please contact me by calling the hotel directly; I would like to speak with you about your experience to make certain the issues are corrected for our future guests, and to make things right with you.

Best Regards,
Emily Bauhs
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plymouth new hampshire
Senior Contributor
45 reviews 45 reviews
32 hotel reviews
Reviews in 21 cities Reviews in 21 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed March 28, 2014

3/11/14
Our room was 234 located on the 2nd floor on the back side of the hotel. The room was clean & updated. The hotel is pet friendly ($20 fee).The staff is always polite & helpful. Free hot breakfast. Location is 1 minute of the 87 and under 5 minutes from the I-90.Plenty of stores/malls and restaurants within a short distance of hotel. The hotel does have an indoor pool and a fitness center. We had another enjoyable stay at the Albany Airport Hotel.

Room Tip: If you have a pet ask for a room in the Back
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, May 5, 2014
To our valued guest from Plymouth, NH:

Thank you for taking the time to share your experience with us! We do enjoy being a pet friendly hotel and we’re glad you were able to bring your furry friend along for your trip to Albany! Our location on Wolf Road is definitely one of the most convenient places to be in the Albany area, please do not hesitate to contact us when you return to the area, we would love to see you again.

Best Regards,
Emily Bauhs
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Rutland, Vermont
Top Contributor
101 reviews 101 reviews
26 hotel reviews
Reviews in 46 cities Reviews in 46 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 22, 2014

The hotel is in need of an upgrade, no doubt about that. The staff did a nice job and the shuttle to and from the airport was great. The beds were comfortable, the noise from pool could be heard in my room. Overall for the price it is tough to beat and I think the staff does want you to enjoy your stay, although they deserve to have some overall upgrades made to their Best Western.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, May 5, 2014
To our valued guest from Rutland, VT:

Thank you for reviewing your stay at our property. At the Best Western Albany Airport Inn, we pride ourselves on our Customer Service and cleanliness. I am glad to hear you were able to utilize our complimentary Airport Shuttle service! If you return to the Albany area please make sure to contact me. I would love to assist you with any future reservations and I can make sure to get you in a room off of our pool.

Best Regards,
Emily Bauhs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Top Contributor
58 reviews 58 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 19, 2014 via mobile

Despite the tired, musky odour, the hotel exceeded expectations in many respects. The linens and towels were good. Coffee was provided in the room. Breakfast was included. We had a 2 for 1 voucher for drinks in the bar. The shower and amenities were fantastic. Parking was included. The staff were very pleasant. A bedside lamp wasn't functioning and maintenance came and fixed it immediately. All for under $100...a good night's sleep for a fantastic price.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, March 26, 2014
To our valued guest from Nottingham, UK:

Thank you for staying with us, and taking the time to provide our property with your review. I do apologize for the maintenance issue in your guest room, though I am thankful our Maintenance Technicians were able to resolve the situation in a timely manner. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Please do not hesitate to contact me if you return to the Albany area, we hope to see you again.

Safe Travels,
Emily Bauhs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
schwenksville, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 19, 2014

Room was very dark, toilet need help to flush, crack in counter in bathroom, lamp broken at base, electric cord on rug in front of door to pool, outlet falling off wall, pool gate unlocked, food nasty, dumpster overflowing, fire doors propped open and had no closer.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, March 26, 2014
Dear Judy,

I would like to apologize on behalf of our entire team for the experience you had at our property. We do pride ourselves on our Customer Service and cleanliness; I am disappointed that your experience at our hotel was not enjoyable. Thank you for taking the time to provide our property with your feedback. Please contact me by calling the hotel directly; I would like to speak with you about your experience to make certain the issues are corrected for our future guests, and to make things right with you.

Best Regards,
Emily Bauhs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, United States
2 reviews
4 of 5 stars Reviewed March 12, 2014

My stay was very comfortable. Room was clean and hotel staff was very good. Shuttle Driver called off sick so desk staff dropped me at the mall. Hotel staff went out of there way to make sure I was comfortable. Hotel is close to highway and dining.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Albany Airport Inn

Address: 200 Wolf Road, Albany, NY 12206
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Albany
#15 Business Hotel in Albany
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Albany Airport Inn 3*
Number of rooms: 153
Official Description (provided by the hotel):
The Best Western Albany Airport Inn offers free WiFi, free parking, free full hot breakfast buffet, indoor heated pool, fitness center, onsite restaurant & lounge and 24-hour business center. Our free airport shuttle service is a nice bonus and will transport guests to and from the Albany International Airport, and any destination on Wolf Road based on availability. In addition, We also offer a park & fly program. Our renovated sleeping rooms & meeting rooms combined with affordable prices make us the best value in the area. One of the best features of our hotel is the location. We are within two miles of the colonie center mall, and 43 restaurants on the always popular Wolf Road. You will have no dificdulty finding something to do when you stay here. ... more   less 
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Also Known As:
Best Western Albany Airport Hotel Albany
Albany Best Western

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