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“Great venue for a small conference” 4 of 5 stars
Review of BEST WESTERN Albany Airport Inn

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BEST WESTERN Albany Airport Inn
3.0 of 5 Hotel   |   200 Wolf Road, Albany, NY 12206   |  
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Ranked #21 of 49 Hotels in Albany
SCHOHARIE
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Great venue for a small conference”
4 of 5 stars Reviewed January 20, 2013

We recently contracted for the ballroom and other facilities for a multi-day conference of 140 people. Attendees were mostly from outside the Albany area. Free shuttle service and complimentary buffet breakfast for all registered guests were a plus. Every single staff member we worked with was professional and helpful. Changes were accommodated with little to no issues. I have run conferences before and the ease of running this one outweighed any minor problems. The rooms did have some hot water issues but the management was right on it with professional plumbers being brought in right away. The rooms are large with sitting area and flat screen tvs. We also contracted for a lunch for the group. The food was plentiful, well prepared, and varied enough that our vegetarians did not even have to skip a beat (just the meatloaf and chicken). I would recommend this facility for groups who want personal service at a good price for 150 or fewer attendees.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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397 reviews from our community

Traveler rating
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    70
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Orlando, Florida
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 11, 2013 via mobile

I stayed here for one night as my truck was being worked on at a nearby shop. The hotel is pet friendly for a maximum of teo dogs under 80lbs with an extra fee. They do have a shuttle that'll come and pick you up with your pet provided they're in cages. The hotel is centrally located with many restaurants within walking distance and there is a onsite restaurant/bar which serves decent food. There is a indoor heated pool that does have a retractable roof and some rooms have their doors right off the courtyard/pool area. The only bad thing was that there's no guest laundry, but you can take the shuttle to the nearest laundromat. The rooms themselves were very nice. Mine had a full, if not small, bathroom, VISIO flat screen HDTV, microwave, and small refrigerator. It also had a desk/work station and a small table with chairs, ironing board and iron. They say there's truck parking available but I didn't see a dedicated lot for large trucks, 18 wheelers, or RV's but they do offer a truckers discount. This is a very nice place and will deffinately be coming back here in the future.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 10, 2013

Visited the hotel in late December for about 4 nights, and one could say that it was like visiting the " ICE HOTEL" . The room was okay no real problem, BUT, when we (my wife and teenage son) entered the room it was freezing. We actually keep our jackets ON! The heater was not on and when it was turn on it took well into the next day to get it to a livable temperature. Even the hallways are not heated!! In fact when we asked for some more blankets, which we received in a timely manner, the hotel employee was actually wearing a snow jacket to make the delivery!!! I think it would be a wise decision on the part of management to "Heat" the building accordingly.
Other than that, the staff did there best under the circumstances, including a satisfactory breakfast selection.

Room Tip: In winter make sure the heat has been turned on in the room!
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schenectady, New York
1 review
5 of 5 stars Reviewed December 31, 2012

I have stayed here in the past and whenever I am in Albany I always come back here. Emily the hotel manager is one of the nicest and most accommodating person(s) you could ever meet. I always ask for a clean set of sheets whenever I check into a hotel and they have always obliged in a quick and tidy manner. I also like the feel of their dinning room/bar(cozy) and have always had great conversations with their bartenders especially Michelle. They also have a great shuttle that will bring you to all the shopping centers near by or the Airport. The hotel doesn't really catch your eye from the road but looks are deceiving!!!

Room Tip: I personally always just get a Non-Smoking Room.
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, February 9, 2013
Dear Ralph:

Thank you so much for this great review of the hotel! It was a pleasure being able to meet you during your last stay. I wanted to thank you for your willingness to inform us that you do prefer having the extra set of sheets on hand in your room. I will make sure the next time you stay with us that we have them waiting in your room upon your arrival.

I am pleased that you thoroughly enjoyed our restaurant and lounge Scenario’s when you visited. Michelle is a terrific bartender and I will make sure to commend her for making your dining experience pleasurable as well as memorable!

Please let me know when you are returning to the Albany area so I can personally assist you with your reservation.

At your service,
Emily
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Vernon, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 30, 2012

Staff has always been very accommodating to my needs. Extremely friendly from the front desk all the way to maintenance crew. They really make it feel like a home away from home.

Rooms are clean, cozy and comfortable. Restaurant service is tasty & quick. They have sociable bartenders and professional staff at front desk/offices.

Mike

Room Tip: Ask for rooms away from entry ways.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, February 2, 2013
Dear Mike:

Thank you so much for all your kind words! This review means a lot to us because we really take pride in hiring the right individuals who enjoy their positions and like being a part of our Best Western Team. I’m thrilled to know that this does not go unnoticed by our guests!

Thank you for the rave reviews about our restaurant. Seeing that you dine with us four nights a week I’m glad that our daily specials keep you coming back night after night!

Mike I’m so grateful for your loyalty to our property and it has been a pleasure getting to know you the past couple years. You will always have a home with us in Albany!

At your service,
Emily
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Huntsville, Alabama
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 27, 2012

We were bumped from an airport flight. Sent to this Best western near the Albany airport, not too
Pleased to be staying in ALB another night. Well the staff here made us happy to be spending the night! From the shuttle driver, to the front desk, to the sweet girl, Michelle, in the pub, we were
Pleasantly surprised. A most enjoyable evening. Such thoughtful and friendly staff. We hope to
Have an excuse to stay here again. Thank you Albany Best Western.

Room Tip: Because it was just the two of us both adults, near the pub/restaurant was perfect.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at BEST WESTERN Albany Airport Inn, responded to this review, January 11, 2013
Dear Valued Guest:

I really appreciate you taking the time to write this comment describing the experience you had at my property while being stranded in Albany for the night. Being an airport hotel, we deal with passengers that have been stranded at the airport on a regular basis. Knowing that stranded passengers coming from the airport may be having a stressful day, we make every effort to ensure that we provide a bit of sunshine. I am glad you found your experience to be so positive. In addition, I am so thrilled to read that you had such a great experience in the restaurant with Michelle. We are adding a scrumptious new menu later this year that we are really excited about. If you return to the Albany area, please do return to our property. I would love to meet you in person. Thank you again for the kudos!

At your service,
Emily
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Albany Airport Inn

Address: 200 Wolf Road, Albany, NY 12206
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Albany
#13 Business Hotel in Albany
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Albany Airport Inn 3*
Official Description (provided by the hotel):
The Best Western Albany Airport Inn offers free WiFi, free parking, free full hot breakfast buffet, indoor heated pool, fitness center, onsite restaurant & lounge and 24-hour business center. Our free airport shuttle service is a nice bonus and will transport guests to and from the Albany International Airport, and any destination on Wolf Road based on availability. In addition, We also offer a park & fly program. Our renovated sleeping rooms & meeting rooms combined with affordable prices make us the best value in the area. One of the best features of our hotel is the location. We are within two miles of the colonie center mall, and 43 restaurants on the always popular Wolf Road. You will have no dificdulty finding something to do when you stay here. ... more   less 
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Also Known As:
Best Western Albany Airport Hotel Albany
Albany Best Western

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