Upon making the reservation, I was told the Lobby was under renovation. No big deal, who hangs out in the lobby? They stated the restaurant was changing managment but still open. After traveling with hungry children, who are tired, we decide to stay and eat dinner at the hotel. WORST IDEA EVER. They were out of almost every wine, liquor and were pushing what they "had left". That's not open, thats what I call closing. Service was sub par. The hotel itself is very old and not the cleanest. The front desk staff attire was poor at best. Under Armor sweatshirt is not really acceptable front desk attire. If they did manage to throw a button up on, it looked like it was pulled from the dirty laundry pile. I know if they don't own an iron, the hotel has plenty! They did a poor job at managing placing guests accordingly. The group of partying men next door & above families with children who needed to sleep was not so smart. Attempted twice calling the front desk with no answer. Not to mention the vomit throughout the hallways (for over 4 hours after being notified of it, it was still there). The hotels non-smoking policy is poorly enforced. Walking to the pool, the smell of marijuana was beyond strong. Not so acceptable with children in a hotel. WORST HOTEL EXPERIENCE OF MY LIFE. The price maybe swaying you to choose this hotel, but run. Run fast. This place is poorly managed.
- Official Description (provided by the hotel):
- Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more less
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- Also Known As:
- Albany Best Western
- Best Western Albany