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“Weekend from HELL” 2 of 5 stars
Review of BEST WESTERN Sovereign Hotel - Albany

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BEST WESTERN Sovereign Hotel - Albany
3.0 of 5 Hotel   |   1228 Western Ave, Albany, NY 12203   |  
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Ranked #20 of 49 Hotels in Albany
New York City, New York
1 review
1 helpful vote 1 helpful vote
“Weekend from HELL”
2 of 5 stars Reviewed 4 days ago NEW

Upon making the reservation, I was told the Lobby was under renovation. No big deal, who hangs out in the lobby? They stated the restaurant was changing managment but still open. After traveling with hungry children, who are tired, we decide to stay and eat dinner at the hotel. WORST IDEA EVER. They were out of almost every wine, liquor and were pushing what they "had left". That's not open, thats what I call closing. Service was sub par. The hotel itself is very old and not the cleanest. The front desk staff attire was poor at best. Under Armor sweatshirt is not really acceptable front desk attire. If they did manage to throw a button up on, it looked like it was pulled from the dirty laundry pile. I know if they don't own an iron, the hotel has plenty! They did a poor job at managing placing guests accordingly. The group of partying men next door & above families with children who needed to sleep was not so smart. Attempted twice calling the front desk with no answer. Not to mention the vomit throughout the hallways (for over 4 hours after being notified of it, it was still there). The hotels non-smoking policy is poorly enforced. Walking to the pool, the smell of marijuana was beyond strong. Not so acceptable with children in a hotel. WORST HOTEL EXPERIENCE OF MY LIFE. The price maybe swaying you to choose this hotel, but run. Run fast. This place is poorly managed.

Room Tip: Choose a different hotel.
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  • Stayed March 2015, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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533 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Swedish first
  • Any
English first
New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Given the lack of reasonably priced hotels close to Albany Med, if you're here to visit someone in the hospital you could do worse than the Best Western. The regular room price isn't great for what you get, and the rooms are standard mediocre chain hotel, but ask for the hospital rate. I found the staff to be very responsive to the needs of family members.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfort,NY, United States
1 review
5 of 5 stars Reviewed 1 week ago

Very nice staff, clean room and very good breakfast. At $70 (with AAA discount), this was an exceptional value with a full breakfast. Located right across from SUNY Albany campus in a nice neighborhood.

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Whitesboro, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The room was not very clean and the service was not great. One of the pillow cases had a quarter sized red stain on it, the refrigerator had someones old take out dinner that was so old the stench filled our room as soon as the refrigerator door was opened. The dresser had visible greasy fingerprints near the knobs. Also when we checked out in the morning around 7:15AM the staff member at the front desk was wearing a ball cap and street clothes, he was not in uniform. When I asked to check out he barely opened his eyes and did not budge from his office chair in the reclined position with his feet up on the front desk. He did not even acknowledge my presence for about 20 seconds before he mumbled at "Do you need something, man" Overall this hotel really gives the Best Western brand a bad name and I am really hesitant to stay at another one if these are the kind of standards that are maintained.

  • Stayed March 2015, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bremerton, WA
Top Contributor
62 reviews 62 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was a quick stop over on the way to our final destination on the coast. The rooms were spacious and clean, the breakfast was awesome and appreciated, and the hotel was a big hit w/ the kids.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 2 weeks ago

This was a basic Best Western the rooms were not the size we are used to but the room was clean quiet and comfortable. The pool was a added bonus we enjoy it alot. The breakfast was good and saved us money everyday. It was close to the hospital we needed to go too and had a lot of good restaurants and shopping near by. We would go back if we had too.

  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heerhugowaard, The Netherlands
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had a great stay at the best western. I always enjoy my stay at a Best Western. The same here, a great bed, clean and a good connection. At about 5 minutes away there is a mall Stuyvesant Plaza, where you need have a Vermont Turkey Sandwich at Bountiful Bread.

Stayed December 2014, traveled with friends
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Additional Information about BEST WESTERN Sovereign Hotel - Albany

Address: 1228 Western Ave, Albany, NY 12203
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Albany
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Sovereign Hotel - Albany 3*
Number of rooms: 192
Official Description (provided by the hotel):
Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more   less 
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Also Known As:
Albany Best Western
Best Western Albany

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