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“OK for an overnight stop” 3 of 5 stars
Review of BEST WESTERN Sovereign Hotel - Albany

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BEST WESTERN Sovereign Hotel - Albany
3.0 of 5 Hotel   |   1228 Western Ave, Albany, NY 12203   |  
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Ranked #26 of 51 Hotels in Albany
Scarborough
Level Contributor
136 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“OK for an overnight stop”
3 of 5 stars Reviewed July 20, 2014

The location is convenient to the thruway and also there was an Outback restaurant not too far away which made grabbing a quick dinner after a long drive easy. The decor is a bit old and tired. The pool is under renovation. The breakfast was adequate, nothing to rave about. No raisin bran, but some other cereals. A nice selection of fresh fruit was really welcome - you could take an apple or something for the next day if you liked.

Room Tip: Some of the inner rooms overlook the pool but have curtains and windows to close off the view of the...
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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633 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
Overland Park, Kansas
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 17, 2014

Our room was a bit of a walk through a long hall. The hall was really dirty. It looked like it needed at least a good vacuuming! However, the room was clean. The staff was nice and over all our stay was good.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
1 review
2 of 5 stars Reviewed July 17, 2014

Room was not clean , went out a 8 am came back 4 pm room not cleaned. went up to front desk . The lady at front desk was not able to help . She took my cell number to call when room was ready . She never called.

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hazelwood, United States
1 review
5 of 5 stars Reviewed July 16, 2014

The honesty of your employees is excellent. We accidently left our laptop in the lobby of your hotel and they kept it safely for us for four days. We could not be more grateful!!! We would have had a very difficult time restoring a new one! Kudos to your staff at Albany NY! We so appreciate their honesty and dedication! We will be customers of Best Western again. Thank you so much for everything! We loved the restaurant breakfast! John & Sue Minick

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newark, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 15, 2014

Stayed 2 nights because I had an activity at SUNY Albany, which is right across the street. Very convenient that I could easily walk to. The staff at front desk was very friendly and accommodating. The room was a bit small, but nicely decorated and with an updated 32" flat panel TV. The cable was spotty, as was the internet at certain times. The mattress was flatter old style and a little too firm, but the bedding was fresh and comfortable. The breakfast was great, scrambled eggs, sausage, potatoes, waffle bar, hot oatmeal, cold cereals, breads, fruit and yogurt. Obviously decorated in recent years, but still the building was an older style with things that can't be changed without major renovations. I would definitely stay here again.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Las Vegas, Nevada
2 reviews
1 of 5 stars Reviewed July 13, 2014

I'm stuck here for 2 days.

Pros: clean room, flat screen tv

Cons: limited shuttle use, continental breakfast is unorganized and crowded, waffles ok, pool is closed for repairs, breakfast doesn't start till 630

I chose this place because of the shuttle and pool but for the price I paid, the lack of care to customers, and the time I have to leave I will not be staying here again. I was here once before and the shuttle did run 24 hours but they changed it as of recent I'm assuming. Last time I was in Albany,I stayed at Travelodge which was run down but the staff was very helpful and pleasant the shuttle ran 24 hours and their breakfast was very good. I still gave them overall 3 stars review. I'm solely disappointed, I don't wish to pay for another taxi or hotel otherwise I'd walk out of here now and go back to Travelodge and save money. There's always next time.

  • Stayed July 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 12, 2014

Location is very convenient. Free Hot Break fast, but no longer serves freshly cooked potato fries. However still very good. Rooms are very big, plenty of parking space all around, impressive front desk. Over all, It was a good stay

Room Tip: I would like upper floor room
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Sovereign Hotel - Albany

Address: 1228 Western Ave, Albany, NY 12203
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Albany
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Sovereign Hotel - Albany 3*
Number of rooms: 192
Official Description (provided by the hotel):
Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more   less 
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Also Known As:
Albany Best Western
Best Western Albany

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