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“Great for an overnight or weekend stay” 4 of 5 stars
Review of BEST WESTERN Sovereign Hotel - Albany

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BEST WESTERN Sovereign Hotel - Albany
2.5 of 5 Hotel   |   1228 Western Ave, Albany, NY 12203   |  
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Ranked #17 of 49 hotels in Albany
upstate new york
Top Contributor
172 reviews 172 reviews
28 hotel reviews
Reviews in 47 cities Reviews in 47 cities
90 helpful votes 90 helpful votes
“Great for an overnight or weekend stay”
4 of 5 stars Reviewed January 20, 2013

I stayed at this hotel for one night as a stop-over.
The lobby is bright and inviting. Very nice first impression. I checked in without incident, and was given the option of complimentary water bottles and fresh cookies. Complimentary newspapers were available. The staff was very accommodating and polite.
I was given a room with a king-size bed on the 2nd floor. It was a wonderful room, clean, comfy, and amenities (microwave, coffee maker, mini-fridge, hair dryer, complimentary toiletries) were good. The bathroom is somewhat small, but certainly adequate for a one-night stay. The bed was very comfortable, the sheets and towels were soft. NO kLEENEX!!!! I looked all over! I found that to be strange, but never the less, the room was fine!

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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406 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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  • French first
  • German first
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English first
Syracuse
Top Contributor
53 reviews 53 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 18, 2013

My recent stay at this hotel was only slightly above average. The rooms are a little cramped but adequate. Bedding was comfortable but the sheets kept coming off my king-sized bed. The bathroom was decent and had a magnifying mirror which could be mounted a bit lower. The hair-dryer is average/below average. Admittedly, pricing is excellent at this location which is about 4 miles from downtown Albany. When I arrived, there was all sorts of renovation equipment in the corridor which was finally removed. Additionally, I had planned to use the on-site restaurant for dinner but discovered it is not open on Sunday nights. Their website proclaims, "The 1228 Grill & Bar, on premises, Full Service, American, Open for: breakfast, lunch, dinner, open from 6:30 a.m. to 10:00 p.m." without ANY information that there are times it is closed. The on-site breakfast buffet was good and provided hot food options along with fresh fruit. I haven't decided whether I'll go back.

Room Tip: I'd recommend inquiring whether you'll be on a floor undergoing renovations.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jareddemo1, Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review, February 27, 2013
Our friend in Syracuse,

Thank you for taking the time to share your review of our hotel with us on Trip Advisor. You certainly are an avid traveler and I see you travel to Albany often. It is always great to get feedback from someone who has explored the city a few times. I am glad you found our hotel to hold such great value for the price as well. We were going through some minor updates to our bathrooms which is the equipment you had experienced in your review. We also have other improvements we are rolling out in the near future. I hope you give us the chance to show you the changes we have been making when you are in Albany again.

At your service,

Jared DeMagistris
Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, New York
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 12, 2013

What a delightful hotel! It is an older building, extremely well maintained and immaculately clean. The staff was very welcoming and pleasant. The bartender remembered many of his guests and their drink preference when they walked in - a welcome sight at the end of a long day! Updated digital heat/AC unit provided great response to Central NY's ever changing weather (50 degrees in the morning, snow at night). Microwave, refrigerator, and high quality wireless signal in the room were very convenient. The only thing I would change is to update the bedding to the pillowtop mattresses most hotels are using now and the TV to a flat screen. Given the high attention to quality and detail here, I would bet these are coming soon. The hotel evokes memories of a 1950's-era downtown hotel and is a nice change from cookie-cutter chain motels. I am already looking forward to my next visit here.

Room Tip: The rooms all seemed to be very quiet and well kept. No outside or hallway noise at all.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
1 review
5 of 5 stars Reviewed January 9, 2013

I stayed at this hotel for the entire month of December and half of January. The bed was very comfortable, the room had a fridge, and it was actually a pretty nice view from the 4th floor. However, by far the best aspect of this hotel is the customer service. Literally every member of the staff I interacted with was very kind and helpful. One day I missed a bus downtown which in turn would have made me miss a bus connection to NYC. But someone from the front desk shuttled me downtown.

Though this was a big favor, the little things also made my stay great. Every time I returned to the hotel after a day of work I was greeted at the front desk with a smile and a massive cookie. Some mornings I would use the Belgian waffle maker at the free breakfast (which is high quality with a large selection of breakfast items). When I forgot to take my waffle out on time, a staff member rushed over and removed it so it wouldn't get burned. If I ever return to Albany, I will certainly be staying at this hotel again.

Room Tip: As far as I could tell no rooms were better or worse than any other.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 1, 2013

Stayed 1 night so we an shop at Crossgates Mall.
Kids made good use of the pool.
Bed was comfy, breakfast was good.
Waffles was a hit for the kids.
Check in and check out was very smooth.
Would definitely stay here again!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jareddemo1, Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review, January 5, 2013
Amy,

Thank you for sharing your experience with us on Trip Advisor. I am very happy that your children had the chance to enjoy our indoor heated pool as well as you got the chance to enjoy the hot breakfast buffet. I hope you found everything you were looking for at Crossgates Mall. Next time you are in town and in the mood to shop there are some outlet stores just up the Northway (I87N) in Lake George as well as in Lee, Mass. (I90 east) I am certain you would enjoy as well. I hope we get the pleasure of having you stay with us again in the future!

At your service,

Jared DeMagistris
Director of Hotel Operations
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watertown, ct
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed December 26, 2012

we stayed at this hotel for Christmas Eve. I booked the hotel for a good price thru Southwest Airlines to get the rapid rewards. Check in was a breeze and the staff was very friendly.

The room was very clean and the kind size bed was amazingly comfortable. The bathroom was a little outdated but clean. The breakfast was not that bad either especially because it was included inthe price of the room. It had a waffle maker, toast, scrambled eggs and hash, coffee and many juices along with muffins and english muffins. it is centrally located and close to restaurants and shopping. I have stayed here before and will definitely stay again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jareddemo1, Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review, January 5, 2013
Carol,

Thank you for visiting us from Connecticut! I am very happy to read your review of our hotel. I am glad you found a great deal with your Southwest Rapid Rewards points! If you are ever in the area and are low on points feel free to contact the hotel directly and I will help you find the best rate possible! Also I am very pleased to inform you of some changes that we are going through. We are in the process of updating all of our guest bathrooms. I am very certain you will love the new look. I hope you stop in and see the changes we made when you are in the area again. Have a great day!!

At your service,

Jared DeMagistris
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Sovereign Hotel - Albany

Address: 1228 Western Ave, Albany, NY 12203
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Albany
#14 Business Hotel in Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Sovereign Hotel - Albany 2.5*
Official Description (provided by the hotel):
Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. ... more   less 
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Also Known As:
Albany Best Western
Best Western Albany

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