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“Friendly staff, clean rooms” 5 of 5 stars
Review of Hilton Garden Inn Albany / SUNY Area

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Hilton Garden Inn Albany / SUNY Area
3.0 of 5 Hotel   |   1389 Washington Ave, Albany, NY 12206   |  
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Bed N' Breakfast
Ranked #4 of 50 Hotels in Albany
Certificate of Excellence
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Friendly staff, clean rooms”
5 of 5 stars Reviewed July 22, 2014

My family and I visited the Albany area and stayed at the Albany Hilton Garden inn. It's a bright well appointed hotel with spacious, clean rooms and an extremely helpful, friendly staff. It's right across from the entrance of the University of Albany and is close to major highways making it easy access.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review, July 23, 2014
Dear Gtole,

Thank you for your comments on our staff and location. If you should ever be in this area again we would love to have you back!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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369 reviews from our community

Traveler rating
    203
    110
    34
    14
    8
See reviews for
136
59
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110
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
1 review
5 of 5 stars Reviewed July 22, 2014

My family and I stayed at the hilton garden inn Albany for a lacrosse tournament . We found the hotel bright , clean and well appointed. The staff was extremely helpful and friendly.
I would highly recommend this hotel if you are in the Albany area

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review, July 23, 2014
Dear Gary T,

I really appreciate your positive comments on our hotel and staff! I am glad to hear that on weekends which can be busier we are taking care of you like a Hilton should! If you should find yourself in Albany again I would love to have you back!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Port, Florida
Level Contributor
66 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 21, 2014

Wife and I enjoyed our stay at this Hilton Inn very much. Wonderful friendly staff,
breakfast was fantastic. One of the best omletes I have every had, waite staff, and
chef, no words to describe...absoutly the greatest. We will stay here again.
They couldnt have been more friendly and helpful.
My only suggestion would be is about parking, and especially very late in the evening,
a sign out front to direct you to overflow parking would be a big help. It was difficult to find
a spot to park after 10pm.
Otherwise..we had a wonderful stay at this hotel, we will return when we are in the Albany area.
Please note, this hotel is very gracious to our military, and miltiary veterans, I can't thank them enough, they made me feel so appreciated. God Bless everyone at this hotel.

Room Tip: We were on the 6th floor, quite and very very nice rooms. Enjoy their fantastic breakfast.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review, July 23, 2014
Dear Bernie L,

Thank you for your glowing review of our hotel! I post all of these so our staff can see what they are doing good or where they can improve. I really appreciate your detailed comments about the individual departments. I will make sure they are individually rewarded. Your comments about the way we treat and respect active military and military veterans especially resonated with me. I grew up in a military household and have complete respect for the men and women who serve or have served. I would be honored to have you back!

Sincerely,
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Center Valley, Pennsylvania, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 19, 2014

Came to town for a tournament. Called twice ahead of time to change mistake in booking from King to two doubles. Told by reservations it couldn't be done but when I arrived the helpful front desk attendants offered a rollaway which was fine. Very convenient to restaurants, big mall, and right across the street from Univ at Albany. Staff was very nice, hotel was clean and always had coffee and cold lemonade in the lobby. Glad I had a good corporate rate, the regular rate was a little pricey but average for this type of hotel. Indoor/outdoor parking was tough but adequate. Would recommend.

Room Tip: Didn't have a problem on the 3rd floor. Quiet.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review, July 23, 2014
Dear JessicaL2012,

Thank you for your positive review of our hotel. I too look at this site when traveling so I know that a good or bad review can make or break my decision. I appreciate your comments greatly! The next time you are in the Albany area we look forward to hosting you again.

Sincerely,
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Durham, North Carolina
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 18, 2014

This hotel was conveniently located for Excelsior College graduation. The food, especially breakfast, was good. The wait staff was friendly and helpful. The front desk staff--so-so.
Room was adequate. Parking is terrible. The garage fills up quickly and handicapped parking is very limited.
Nice common area for socializing.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review, July 23, 2014
Dear andicb03,

I am sorry you had to cancel but I do thank you for your overall positive review. I would love to have you back as our guest in the future. If there are any issues I can assist you with I can be contacted at the hotel.

Thank you,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 16, 2014

We stay the weekend of 7/13/14 for a tournament. Staff was pleasant and helpful. Rooms were clean and beds were very comfortable. Pool was clean, but was very hot in the area and could use better ventilation. Overall a nice stay.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review, July 23, 2014
Thank you for your positive comments on our staff and pool! We have recently updated an air conditioning unit that should add more comfort to the hot tub area on your next visit! The next time you are in the Albany area we would love to be your host again!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
old Bridge, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2014

Hotel was very clean...nice size room...staff was very helpful in recommending restaurants. Used the indoor pool which the kids loved and had fun, there is hot tub which was also good.... great location to Albany University (acrosse the street), which worked out great for our Lax event (only 1 min drive). Another plus was Dunkin Donuts was down the road. Will stay here again when in Albany.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review, July 23, 2014
Dear Larry C,

Thank you for your positive review of our hotel! I always display these so the staff can see how they are doing. The next time you are in the Albany/Saratoga area we look forward to seeing you again!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Albany / SUNY Area

Address: 1389 Washington Ave, Albany, NY 12206
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Wheelchair access
Hotel Style:
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#5 Family Hotel in Albany
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Albany / SUNY Area 3*
Number of rooms: 126
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Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Albany

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