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All 49 Albany hotels

Hilton Garden Inn Albany / SUNY Area: Traveler Reviews

3.0 of 5
1389 Washington Ave, Albany, NY 12206
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Hilton Garden Inn Albany / SUNY Area
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81%
Ranked #17 of 49 hotels in Albany
Most recent review
4 of 5 stars Reviewed January 31, 2013
I-90-Traveller Columbus, Ohio
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83 reviews from our community

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Traveler rating
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    37
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Date Rating
Columbus, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Great place to stay in Albany”
4 of 5 stars Reviewed January 31, 2013

Great service. Friendly staff at the restaurant and at the counter.
On a snowy/ice conditions, it was nice to park the car in hotel's garage. The sleep-number bed was great. The negatives are; refrigerator was noisy and they authorize $50 per night.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“A Very Pleasent Visit”
5 of 5 stars Reviewed January 23, 2013

Everything was great. I ordered room service and received it in about 15-20 minutes. The breakfast was delicious. The lady who made the omelets was so nice. I went to breakfast on a Saturday morning and the young lady who served me was very helpful and on top of things in order to help me and others in the restaurant area.
The front desk was very friendly and a special shout-out to Tammy at the front desk for going over and beyond for her guests. Thanks so much.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HistoryDude14 about Hilton Garden Inn Albany / SUNY Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hempstead, NY
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Impressed initially, but went downhill”
3 of 5 stars Reviewed January 10, 2013

Stayed here on New Years Eve. Content with service of front desk at check in, but why is it necessary to authorize an additional $50 on a credit card for incidentals (for a one-night stay)? $10 and $20 seem to be the industry norm. Not the end of the world, but people may want to be aware of this.

If our stay ended in calendar-year 2012, I would have given 5-stars.

Early in the morning on New Year's Day; we began to see the negatives, such as the dirty microwave and fridge. For the microwave, it looked like a housekeeper sprayed a cleaner once, and made one or two wipes in there and that was it. Similar thing with the fridge. Someone who may just open these items and not look probably doesn't notice, but as I did look, there was dried up spaghetti-sauce in the corners and something that resembled butter. The fridge had a couple hairs on the top rack. Probably don't notice those hairs if I didn't first notice the microwave and take a deeper look, but they were there. Felt safe using them, but they were not fully cleaned. That knocks it down from 5 to 4 stars.

Now, the internet. I had to log in about 5 separate times during the couple hours in which I tried to use it, and I tried both the wired and wireless connections. Called the desk about this, and they did a good job trying to troubleshoot and I was content with the way they responded, but it didn't really fix the problem. Knocked from 4 to 3 stars.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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mfitzsimons1, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review
January 29, 2013
Kristen,

Thank you for choosing to spend your New Year's Ever with us. We are honored to be a part of your memories and we are glad you enjoyed your evening. We are sorry to hear about the housekeeping and internet issues you encountered New Year's Day and having shared your comments with our team we will work to prevent similar issues in the future. We strive to make every guests' stay a pleasant one and we will continue to work towards this goal with your experience in mind. We hope you enjoyed your time in the city and that you will consider staying with us again should you return in the future.

Thank you,

Mary Fitzsimons
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alpes
Top Contributor
93 reviews 93 reviews
33 hotel reviews
Reviews in 44 cities Reviews in 44 cities
41 helpful votes 41 helpful votes
“Good Hilton experience”
4 of 5 stars Reviewed December 9, 2012

Very friendly staff, good comfy and clean rooms. Breakfast buffet was better than average but was dissapointed that the bar closes so early. Good Hilton standard, useful business hotel. I will certainly look to return next time I'm in the area.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manlius, New York
Top Contributor
65 reviews 65 reviews
47 hotel reviews
Reviews in 44 cities Reviews in 44 cities
140 helpful votes 140 helpful votes
“Good value, no frills”
3 of 5 stars Reviewed November 23, 2012

Stayed here for one night when in town for a wedding. It was a very functional hotel; clean, quiet, no frills, reasonable cost. We'd stay here again if passing through the area. Good location, easy to find. Free parking. Decent breakfast in the morning.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Cobi00 about Hilton Garden Inn Albany / SUNY Area
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Additional Information about Hilton Garden Inn Albany / SUNY Area

Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Garden Inn Albany / Suny Area Hotel
Hilton Garden Inn Albany
Hilton Albany
Albany Hilton
Address: 1389 Washington Ave, Albany, NY 12206
Phone Number:
Region: United States > New York > Albany
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotels in Albany
#14 Family Hotels in Albany
Price Range: $$
Hotel Class:3 star (3*)
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