Thanks to the prior Trip Advisor reviews for this hotel, I stayed at HI Downtown. It was perfect for my overnight business stay. The free hot/cold breakfast was amazing - much better than I had anticipated. They had everything that one could want for breakfast and more. The staff was friendly and the members went out of their way to be helpful - each one was like this. I checked out in the am and was able to leave my bags (I don't travel light unfortunately) at the desk. They gave me a ticket and upon pick-up in the afternoon I asked the price and they said no cost. This was a big help to me so I didn't have to lug my stuff around. And for free after I checked out? Wow. One thing that I would mention is that there is no room service in case someone arrives late and hopes for dinner in the room. I got there on a Sunday night and the restaurants were closed. They give you a map with several restaurants listed and the young man at the desk told me which were open on a Sunday night and the times up to which they served dinner. (I walked down to Jack's Oyster restaurant and it was wonderful - really recommend it - about six blocks away) Women may want to take a cab to that restaurant as on a Jan Sunday night the area was pretty deserted. The desk people are helpful as far as that goes. There is a floor for women and the card key permits access only to that floor - first time I've seen that.I completely agree w the other commentators - staff exceptionally nice, particularly notable for a hotel which is not a five star one. I found that the Albany people are like that though!