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“Terrific stay” 5 of 5 stars
Review of Hampton Inn & Suites Albany - Downtown

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Hampton Inn & Suites Albany - Downtown
2.5 of 5 Hotel   |   25 Chapel Street, Albany, NY 12210   |  
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Double HHonors Points!
Ranked #9 of 50 Hotels in Albany
Certificate of Excellence
GreenLeadersBronze level
NY, NY
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Terrific stay”
5 of 5 stars Reviewed January 11, 2010

Thanks to the prior Trip Advisor reviews for this hotel, I stayed at HI Downtown. It was perfect for my overnight business stay. The free hot/cold breakfast was amazing - much better than I had anticipated. They had everything that one could want for breakfast and more. The staff was friendly and the members went out of their way to be helpful - each one was like this. I checked out in the am and was able to leave my bags (I don't travel light unfortunately) at the desk. They gave me a ticket and upon pick-up in the afternoon I asked the price and they said no cost. This was a big help to me so I didn't have to lug my stuff around. And for free after I checked out? Wow. One thing that I would mention is that there is no room service in case someone arrives late and hopes for dinner in the room. I got there on a Sunday night and the restaurants were closed. They give you a map with several restaurants listed and the young man at the desk told me which were open on a Sunday night and the times up to which they served dinner. (I walked down to Jack's Oyster restaurant and it was wonderful - really recommend it - about six blocks away) Women may want to take a cab to that restaurant as on a Jan Sunday night the area was pretty deserted. The desk people are helpful as far as that goes. There is a floor for women and the card key permits access only to that floor - first time I've seen that.I completely agree w the other commentators - staff exceptionally nice, particularly notable for a hotel which is not a five star one. I found that the Albany people are like that though!

    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Littlebitfussy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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708 reviews from our community

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Albany, NY
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed January 5, 2010

The hotel is ok, but a bit overpriced for the area. Parking is not included ($12.95) per day and you are forced to use valet. Rooms were nice, but when in the Albany area I would recommend one of the many hotels that are not in the downtown area if possible. They all include parking and are just as good. Heat did not work that well in room.

Helpful?
2 Thank travelalot023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed December 4, 2009

This is a decent hotel and I had a pleasant stay, but it's not "a must" in my book. We stayed on Friday night through Sunday. The hotel is relatively new, so it has basic modern amenities. The front desk staff were welcoming, room was spacious, cleaning staff did a good job, and the valet parking attendants were helpful. That said, don't expect uber-service--some staff didn't greet guests, chatted with coworkers VERY casually in public areas, and did not let guests (even female guests) off the elevator first. These things aren't a huge negative and don't take away from the staff's competency, but they were noticeable. As mentioned by another reviewer, this hotel seems to be on the outskirts of the city center; a hotel staff person described the location as more of a business area. That would explain why the Dunkin' Donuts, just a few blocks away, was closed on a Sunday morning (Einstein Bagel was only a block or two further). The breakfast at the hotel is ok, but I encountered a piece of green moldy bread when I tried to make myself toast on Saturday morning. That is why I sought breakfast elsewhere on Sunday. There are a few bars and restaurants nearby as well as a popular theater. The hotel's location backs up into a bit of a seemingly depressed neighborhood. I am not sure if I'd feel comfortable walking around alone at night. The upside of this hotel is that it's newish and the staff is friendly. The downside is the location and potentially the price. If you want a more central located hotel, you probably can find it with a comparable price. Depending on the need, I would recommend this hotel to a friend.

  • Stayed November 2009, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Mel-DC-NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gorgeous hudson valley
Level Contributor
180 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
5 of 5 stars Reviewed November 30, 2009

I love the way Hilton is building their Hampton Inn's...can't wait till they are all renovated to look as upscale as this one. Impressive and welcoming lobby. Business center is one computer oddly located next to the check-in desk.
This is my second time staying at the hotel and I have reserved the Empire Floor each time. The floor is a access key/ woman's only floor. It's emphasis is on woman and breast cancer. There are so many goodies on this floor, that I don't want to spoil a surprise and tell you about them. A perk of reserving the floor is free access to the "Relaxation Room" located on the 2nd floor, opposite to the Exercise room...a tanning bed, massage chair, steam and sauna and shower await you. It's fun to take advantage of this perk..again, the perk is included with the Empire Floor only. The only glitch with this floor, the double bedded room is an accessible room...the only notable differences we could see were: closet rod is only 3 feet off the floor, shower chair in the bathroom/hand held shower (but there is also a shower head) and the lights to alert you that someone is at the door. Hardly noticeable, but these are the only double room(s) on this floor.
Hampton's are now including a waffle maker and different egg dishes (western omelets..) on their breakfast menu.
Hotel is clean, open and inviting. Parking is about $13/day in the adjacent lot. You are close to many State Buildings, restaurants, theaters, the riverfront and just the beauty of downtown Albany. Our reason for being at the hotel was dinner at Cafe' Capriccio, a wonderful Italian restaurant.
Many thanks to Katy and Mr. Wilson for making us feel like we were home. Generally, the staff at times sets the tone for the good or bad reviews of a hotel, and the staff here should only get great reviews!

  • Stayed November 2009, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 2toots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philly
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 17, 2009

Nicer than most Hampton's, but you are also paying more for the HI in Albany. Staff was friendly, but it took a couple of room changes to get a quiet room. Have to valet car in the back of the hotel. Make sure to pull in around the back when you arrive, drop off keys and then check in. If you want good Italian food, try Lombardo's a short drive from HI.

Stayed October 2009, traveled on business
Helpful?
Thank PhillyTomcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed October 29, 2009

My daughter attends college around this area and I have stayed at several hotels. This was my first time in this hotel and it is awesome. We arrived late and the front desk upgraded us to a very LARGE room. The beds were clean and comfortable. Love the small details such as
- many outlets for charging various gadgets
- night light under the bathroom tissue
- two REAL hooks in the bathroom for your towels
- love the shower stall with the sitting
- HOT coffee available at mid-night
- free wi-fi
- guest computer and printer at the lobby

Service from the front desk was great. He kept the coffee hot. It was so nice to have a cup of HOT coffee after a long drive and before bed. He even asked me if I need help to get hot water. There was another security guy in the lobby. Felt very safe......

The hotel has a traditional feel and the lobby is big and grand, different from other Hampton Inns. There are 2 breakfast staff who constantly filled the items and cleaned up.

area to improve
- body lotion is too runny
- parking is not free
- charged parking but corrected promptly
- have a pool

  • Stayed October 2009, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank chowc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 27, 2009

Top rate staff, from front desk to cleaning services to maintenance. I stay at this hotel whenever I am in Albany. I have left things in my room that they have tracked down. They have found a room for me even when they are overbooked. The attached restaurant is very good -- much better than typical hotel restaurants.

  • Stayed September 2009, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank BreakingBread
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Albany - Downtown

Address: 25 Chapel Street, Albany, NY 12210
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Albany
#5 Business Hotel in Albany
#6 Family Hotel in Albany
#8 Romantic Hotel in Albany
Price Range (Based on Average Rates):
Hotel Class:2.5 star — Hampton Inn & Suites Albany - Downtown 2.5*
Number of rooms: 165
Official Description (provided by the hotel):
The upscale downtown Albany hotel features 121 lavishly-appointed guest rooms, 35 suites with microwaves and refrigerators, eight whirlpool suites and one executive 2-room suite. The new hotel boasts wired and wireless Internet access, complimentary On the House® hot breakfast, on-site exercise facility with sauna and steam room, plenty of meeting space (we specialize in law firm deposition meetings), fresh hot coffee and tea in the lobby 24/7 and, of course, Hilton HHonors® points and miles for your stay. Eleven accessible rooms are available. All rooms and suites are smoke free and feature the Clean and Fresh Hampton Bed™. Welcome to Albany’s brightest new star!Yono’s Restaurant, and dp, an American Brasserie, share space near the entrance of the Hampton Inn & Suites! Just a step through the doorway for hotel guests, this upscale fine-dining restaurant features creative continental and Indonesian cuisine for a memorable dining experience.The Hampton Inn & Suites Albany Downtown is centrally and conveniently located to many downtown attractions, government buildings and points of interest. Business travelers will enjoy easy access to the area’s many businesses and corporations. ... more   less 
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Also Known As:
Hampton Inn & Suites Albany - Downtown Hotel Albany
Hampton Inn And Suites Albany - Downtown
Hampton Inn Hotel Albany
Hampton Inn Albany
Albany Hampton Inn

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