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Hampton Inn & Suites Albany - Downtown: Traveler Reviews

2.5 of 5
25 Chapel Street, Albany, NY 12210
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Hampton Inn & Suites Albany - Downtown
Ranked #8 of 49 hotels in Albany
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220 reviews from our community

Traveler rating
    94
    86
    24
    12
    4
See reviews for
Families
33
 
Couples
51
 
Solo
22
 
Business
89
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Boulder, Colorado
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Nice rooms, bad parking, good location”
4 of 5 stars Reviewed February 1, 2013

Rooms are great, very clean, well equipped bathrooms and shower area, and nice comfortable beds. Parking is a hassle, consistently, with parking attendants needed to extract your car. The connected restaurant is pretty mediocre. Front desk service is fantastic, and very helpful and responsive.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask BC_Denver about Hampton Inn & Suites Albany - Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this review
February 6, 2013
Dear BC_Denver,
Thank you for taking the time to leave your thoughts and feedback from your stay. We’re glad that you found the front desk to be attentive and helpful and the room to be clean and comfortable! We apologize that you found the parking to be a hassle, it is certainly not our intention to inconvenience our guests. We work closely with the parking management company to ensure a seamless experience. We hope you will visit us again and we would be more than happy to assist you with anything during your stay.
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Liberty, New York
1 review
“Quiet peaceful room”
5 of 5 stars Reviewed January 27, 2013

Service was excellent, the room clean and very quiet. I was able to sleep in until 10 am without any noises disturbing me, highly recommend this hotel, they have everything and it's location is perfect. We went to a concert at the Egg the night before, easy walk.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Deborah M about Hampton Inn & Suites Albany - Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this review
January 29, 2013
Dear Deborah M,
Thank you for the review! We’re so glad that you enjoyed your stay and were able to relax with some extra sleep. When you find yourself in the Albany area again we would love to welcome you back!
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Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
“All good in the neighborhood”
5 of 5 stars Reviewed January 24, 2013

My experience with this hotel was excellent, starting with the welcome by the young lady at the desk. She was very friendly and pleasant, and she explained the places i might like to visit during my short stay. Since they didn't have a king bed available when I arrived, she upgraded me to a king suite, which was nice. The room was large and clean, with a huge flat screen tv. They also gave me a late check out (until 2 pm) the next day since I had a late flight out. The free breakfast was typical of Hampton Inns. The front desk folks were also helpful in arranging for my taxi to the airport and storing luggage after check-out. The hotel is also close to a couple of bars on Pearl street, and has it's own restaurant so I didn't have to venture out into the 0 degree weather at night. All in all, this was a very nice stay.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by fwy for Albany
Ask fwy about Hampton Inn & Suites Albany - Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this review
January 29, 2013
Dear FWY,
Thank you for your review, we’re glad that you had a great experience while you were with us and found the staff to be friendly and helpful. We’re also happy that you decided to eat in our on-site restaurant and did not have to venture out in the frigid weather! We would love to have you stay with us again the next time you are in the Albany.
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Boston, MA
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
34 helpful votes 34 helpful votes
“Second Visit Consistent with Prior Visit”
4 of 5 stars Reviewed January 18, 2013

My second visit to this downtown Albany hotel this year. Consistent with my earlier visit I found the hotel room clean and comfortable, the hotel lobby nice and service very good. The location was very convenient. For the price, this is a very good value, but it is not an exceptional or special property. I could stay here one or two nights, but not a place I would choose for a special event or longer term stay. Perhaps the room I had (corporate rate) was one of the basic rooms on the property. There may be better rooms. Mine was on the 4th floor facing the parking lot at the rear of the building. The pick up and/or delivery of a dumpster at about 5:30 AM woke me up and I was not able to get back to sleep. The fluorescent/CFL lighting in the rooms gives it a "cheap" feel. But neither the early wake up or the "cheap" lighting affects my overall very good rating. This is a good place for an overnight stay if you find yourself in the area and in need of overnight accomodations.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by MATravelerBOS for Albany
Ask MATravelerBOS about Hampton Inn & Suites Albany - Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this review
January 29, 2013
Dear MATravelerBOS,
Thank you for choosing to stay with us again and for taking the time to write another review. We do appreciate when guests take the time to let us know how we are doing. I apologize that you were woken up in the early morning, next time you are with us we can certainly give you a room on a different side of the building. We’re glad to know that you were satisfied overall with your stay and look forward to when you can stay with us again. Thank you!
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Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Clean and comfortable. Nothing spectacular . Efficient staff.”
4 of 5 stars Reviewed January 13, 2013

Rooms are clean and efficient. Staff friendly and helpful. Location is perfect. Not anything to write home about. Average hotel, Making me write a 200 word review is not making me happy right now. There is nothing more to say about this hotel. A good place to lay your head down after a peaceful night out in the city. I didn't plan to have write an essay to submit my opinion of this place. One word could have been sufficient - OKAY

Room Tip: No Pool in the hotel, another downfall.
See more room tips
  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask SugarPlum1 about Hampton Inn & Suites Albany - Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this review
January 21, 2013
Dear SugarPlum1,
Thank you so much for taking the time to leave us a review. We’re glad that you found your room to be clean and the location ideal for your travels. Sorry about having to write an essay, but we really do appreciate when our guests give us their feedback! We certainly hope that you will stay with us again in the future!
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Additional Information about Hampton Inn & Suites Albany - Downtown

Also Known As:
Hampton Inn & Suites Albany - Downtown Hotel
Hampton Inn & Suites Albany - Downtown Hotel Albany
Hampton Inn And Suites Albany - Downtown
Hampton Inn Hotel Albany
Hampton Inn Albany
Albany Hampton Inn
Address: 25 Chapel Street, Albany, NY 12210
Phone Number:
Region: United States > New York > Albany
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Kitchenette Pets Allowed Restaurant Suites Wheelchair access
Hotel Style:
#7 Business Hotels in Albany
#10 Family Hotels in Albany
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The upscale downtown Albany hotel features 121 lavishly-appointed guest rooms, 35 suites with microwaves and refrigerators, eight whirlpool suites and one executive 2-room suite. The new hotel boasts wired and wireless Internet access, complimentary On the House® hot breakfast, on-site exercise facility with sauna and steam room, plenty of meeting space (we specialize in law firm deposition meetings), fresh hot coffee and tea in the lobby 24/7 and, of course, Hilton HHonors® points and miles for your stay. Eleven accessible rooms are available. All rooms and suites are smoke free and feature the Clean and Fresh Hampton Bed™. Welcome to Albany’s brightest new star!Yono’s Restaurant, and dp, an American Brasserie, share space near the entrance of the Hampton Inn & Suites! Just a step through the doorway for hotel guests, this upscale fine-dining restaurant features creative continental and Indonesian cuisine for a memorable dining experience.The Hampton Inn & Suites Albany Downtown is centrally and conveniently located to many downtown attractions, government buildings and points of interest. Business travelers will enjoy easy access to the area’s many businesses and corporations. ... more   less 
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