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“Great location - exceptional staff” 5 of 5 stars
Review of Hampton Inn & Suites Albany - Downtown

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Hampton Inn & Suites Albany - Downtown
2.5 of 5 Hotel   |   25 Chapel Street, Albany, NY 12210   |  
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Ranked #6 of 49 hotels in Albany
GreenLeadersBronze level
Long Island, NY
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
“Great location - exceptional staff”
5 of 5 stars Reviewed October 25, 2012

We were visiting our daughter who attends a nearby university. Despite our late arrival (a little past midnight), we were greeted warmly, given great information regarding locale and breakfast and sent off to our room. Beds were very comfy (they are truly queen sized and not doubles), bathroom exeptionally clean - housekeeping is to be commended. We stayed two nights and were happy with the free wifi which let us get caught up on some work. Very convenient location - walked to a local restaurant recommended by the front desk staff (they really are terrific!) for lunch one day and were very pleased. And if you stay on a weekend, you can park on the street for free!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this review, October 30, 2012
Dear ERANIE957,
Thank you for your review, we appreciate when our guests take the time to tell us about their stay! We are so glad that you enjoyed some of the many amenities we have to offer such as our complimentary Hot Breakfast and Wireless Internet. One of our goals is to make sure each guests feels welcome and has a wonderful stay and we are happy that you found our location ideal and our staff friendly. We certainly hope to welcome you back to the hotel when you are visiting the area again!
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417 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
Minneapolis
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 18, 2012 via mobile

We arrived around midnight and was greeted by the front desk agent who was very nice. The hotel was a quick trip from the airport and is in an okay location. The only issue we had was the noise from the construction from across the street was very loud!

All in all was a nice hotel and nice staff.

Stayed October 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this review, October 30, 2012
Dear BIJOUS,
Thank you for staying with us and for taking the time to write a review about your experience. One of our main priorities is to make our guests feel welcome and we are so glad that you found our staff friendly. We appreciate our guests bearing with us as improvements are made to the downtown area. We hope to welcome you back again soon!
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Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 11, 2012 via mobile

I stayed here with my wife and 2 boys age 3 and 13 Great hotel perfect location right on pearl st free wifi the food is good especially for free LOL I will stay here anytime I'm in albany the staff was very accommodating and pleasant to deal with i got in very late and was greated very warmly parking was a breeze A+++++

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this review, October 19, 2012
Dear KEITH07002,

Thank you for the review. We are so glad that you and your family enjoyed your time with us. We pride ourselves on maintaining our level of customer service no matter what time the time of day, AM or PM our staff is here to help! It’s great to hear feedback from our guests about our amenities; we’re glad you had a chance to use the complimentary wireless internet and enjoyed our On the House Hot Breakfast. We certainly look forward to welcoming you back next time you are in the area. Thank you again!
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Mexico City, Mexico
Top Contributor
51 reviews 51 reviews
35 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 6, 2012

For those of you visiting Albany I would recommend the Hampton Inn Downtown. The rooms were spacious with flat screen TVs and a large channel selection and the lobby gives you a "days of yesteryear" ambience.The hotel has a good hot breakfast and there are two restaurants, one a bistro type right on premises. The staff was courteous. I wish parking was free but he $16 you have to pay is not a budget buster and is secure. The downtown location makes it convenient to take in Albany's historic sites and being the capitol on New York would be a good choice if you are on government business. All in all, I was pleased with my stay.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this review, October 19, 2012
Dear MARK A,

Thank you for taking the time to write such a great review! We are so pleased that you enjoyed your stay and found our hotel so convenient. We love that we are able to provide an On the House Hot Breakfast to our guests and are glad that you enjoyed it. We hope to welcome you back again soon!
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Saco
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 27, 2012

Our family stayed overnight for a recent event at the Egg. Our room was very clean and ready upon arrival. I was happy to see that my extra requests were also completely filled upon entering the room. The front desk staff was very friendly and helpful. We enjoyed the lobby set up that allowed for multi-use of complimentary breakfast in the morning and relaxation in the evening with local free newspapers. I would have given this hotel 5 stars, except for two things....the $12.50 valet parking which didn't seem necessary at all. The back lot is definitely accessible and easy enough to self-park. And, generally most Hampton Inns have complimentary hot water for tea and cocoa as well as hot coffee available most hours of the day/night..which I would have loved to enjoy after returning from the performance at the Egg late that night as well as in the afternoon when we first arrived at the hotel. On a personal level, I would not recommend walking from this hotel to the Egg. Although the distance was about a 10-15 minute walk, the area around the Egg was somewhat less desirable at night.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this review, October 8, 2012
Dear RoamWorld (Saco),

Thank you for the review! We are so glad that you found all of your requests were completed upon check in, exceeding our guest’s expectations is what we strive for! We love our lobby and are glad that you found it comfortable and convenient to enjoy your breakfast in the morning and relax in the evening. We are very sorry if there was any confusion about our complimentary coffee station, we do offer one 24/7, however it is moved to a different counter in our lobby during the evening hours. We certainly hope you enjoyed your show at the Egg and hope to see you back again soon!
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Boston, Massachusetts
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 24, 2012

We chose this as hotel due to the ideal location near Times Union Center. Rooms are clean and comfortable. Friendly front desk staff, check-in was seamless. Nice choices for breakfast offered. Walking distance to many different places in downtown Albany.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this review, September 28, 2012
Dear SUGARPEE,

We truly appreciate you taking the time to write a review for us. We are so happy that you enjoyed your stay and found our location so convenient. Guest satisfaction and cleanliness are of the utmost importance to us so we’re glad that those were two of the best parts of your stay. There are always great events happening in Albany so we would love to have you back next time you are in town!
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Essex UK
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 21, 2012

Just had 2 weeks there, excellent location for us , great room friendly service, well worth a try and expect to stay there again in the future. Friendlly staff and ideal for us.Good brakfast and or pack lunch bag offered monday to friday. Coffee on tap daily downstairs.

Room Tip: Front of building On second floor fine for is.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Manager at Hampton Inn & Suites Albany - Downtown, responded to this review, September 28, 2012
Dear JohnGEssex,

Thank you so much for the great comments! We are so happy to hear that you enjoyed your time with us and that you hope to come back again. Our staff strives to provide the best service possible to our guests, especially those who stay with us for an extended period of time. We certainly look forward to your next stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Albany - Downtown

Address: 25 Chapel Street, Albany, NY 12210
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Albany
#4 Romantic Hotel in Albany
#5 Business Hotel in Albany
#7 Family Hotel in Albany
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Albany - Downtown 2.5*
Official Description (provided by the hotel):
The upscale downtown Albany hotel features 121 lavishly-appointed guest rooms, 35 suites with microwaves and refrigerators, eight whirlpool suites and one executive 2-room suite. The new hotel boasts wired and wireless Internet access, complimentary On the House® hot breakfast, on-site exercise facility with sauna and steam room, plenty of meeting space (we specialize in law firm deposition meetings), fresh hot coffee and tea in the lobby 24/7 and, of course, Hilton HHonors® points and miles for your stay. Eleven accessible rooms are available. All rooms and suites are smoke free and feature the Clean and Fresh Hampton Bed™. Welcome to Albany’s brightest new star!Yono’s Restaurant, and dp, an American Brasserie, share space near the entrance of the Hampton Inn & Suites! Just a step through the doorway for hotel guests, this upscale fine-dining restaurant features creative continental and Indonesian cuisine for a memorable dining experience.The Hampton Inn & Suites Albany Downtown is centrally and conveniently located to many downtown attractions, government buildings and points of interest. Business travelers will enjoy easy access to the area’s many businesses and corporations. ... more   less 
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Also Known As:
Hampton Inn & Suites Albany - Downtown Hotel Albany
Hampton Inn And Suites Albany - Downtown
Hampton Inn Hotel Albany
Hampton Inn Albany
Albany Hampton Inn

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