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“Convenient, Clean, & Friendly” 5 of 5 stars
Review of Hilton Albany

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Hilton Albany
3.5 of 5 Hotel   |   40 Lodge Street, State & Lodge, Albany, NY 12207 (Formerly Hotel Albany)   |  
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Ranked #13 of 49 Hotels in Albany
San Antonio, United States
1 review
“Convenient, Clean, & Friendly”
5 of 5 stars Reviewed yesterday NEW

The hotel was right across the street from our business destination, so the location couldn't have been more convenient. The hotel atmosphere was inviting, rooms were clean, staff was very friendly and helpful. Great overall trip experience!

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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527 reviews from our community

Traveler rating
    237
    140
    83
    44
    23
See reviews for
70
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315
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Holbrook, NY, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Beautiful hotel, clean rooms and comfortable beds and pillows. Food is very good in the restaurants and the staff is extremely helpful and friendly. Some minor issues with noise in the hall because of doors that slam and noisy cleaning crew. Great place otherwise will continue to go there.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, yesterday
Dear Joseph D,

Thank you for your wonderful review of the Hilton Albany on Trip Advisor. I appreciate your comments regarding our staff and the service you had received throughout the hotel. We are addressing the issues of noise on our guest room floors with our Housekeeping Department. Thank you for bringing this to our attention. Additionally we are changing the doors between connecting rooms within our guest rooms. This will reduce noise between the guest rooms dramatically.

These renovations are currently in the bidding process and we will be start renovations by June 1st.

Thank you again for your kind words about our team members and the Hilton Albany.

Warm regards,

John D'Adamo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
1 review
5 of 5 stars Reviewed 5 days ago NEW

Brian Murphy and the Hotel staff are great...
Top notch..Very accommodating. Friendly and helpful..
I stay there every year when in Town. Food is Great and a nice cool bar area.
Our rooms have always been clean.

Room Tip: Great Location. To Music
See more room tips
  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, yesterday
Dear walters367,

Thank you for your wonderful review and immense praise for Brian Murphy during your stay for the MOVE Music Festival in Downtown Albany !! Your Trip Advisor review was very nice. I appreciate you recognizing the efforts of our staff to provide a clean hotel and outstanding levels of Service. Brian Murphy is an example of a person who truly epitomizes and demonstrates the level of service and hospitality we would like to have in every team member.

Thank you again for your kind words.

Sincerely,

John D'Adamo
General Manager
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Menomonee Falls, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Hotel staff very friendly and helpful. Bar staff is excellent. Food was very good. Chicken wings are outstanding. Room was very good, clean and everything in its place. Lots of TV channels. There were multiple events during my stay and it did not create any issue with service. Shuttle/outside valet service staff was great.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, yesterday
Dear Greg A,

Thank you for your recent Five Star review of the Hilton Albany on Trip Advisor. It was nice to read that every level of service and staff you had encountered were excellent and exceeded your expectations !!! I am very proud of our team, in fact our guests ranked our service levels within the Top 50 of all of the 281 Hilton Hotels in North America, South/Central America and Canada !!

This speaks Volumes for our team and their desire to be the Best !! Thank you for recognizing this and praising them.

Yours in Service

John D'Adamo
General Manager
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Boston, Massachusetts
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed at the Hilton for a weekend concert at the Times Union Center and I must say the hotel is ideally located downtown...very close (walking distance) to the nightlife on Pearl Street as well as the Times Union Center. My stay was great and I must commend Shirin and Rachel from the front desk for being very nice and hospitable!! They were always there to put a smile on my face.

Looking forward to visiting again soon.

  • Stayed April 2015, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, yesterday
Dear biztravkw,

Thanks for your very nice review of the Hilton Albany on Trip Advisor. I am glad that you enjoyed your stay during your recent visit to Albany to see a Concert at the Times Union Center. You are correct when you tell the readers that our hotels location is walking distance to every major tourism destination in downtown Albany! It really takes the "guess work" out of where to stay when visiting, or doing business in downtown Albany.

Experiences are made by great encounters with professionals like Shirin and Rachel. Both of these ladies at our Front Desk totally embrace the attitude and behavior of what it takes to bring Hospitality to the next level here at our hotel. I hope to have you back with us again.

Yours in Service,

John D'Adamo
General Manager
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Hilton albany is by far one of the best hotels me and my fiance have ever stayed at. hotel & rooms were very clean, and staff was beyond pleased to help us with whatever we needed. The staff definitely made our experience more enjoyable with their smiling and friendly faces. At check in & check out Shirin was wonderful to work with. She really stuck out to me the most for being the generous lady that she was. we will definitely be returning in the future to stay again !

Stayed April 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, yesterday
Dear Adelaney21,

Thank you for your wonderful 5 Star review of the Hilton Albany on Trip Advisor. I was truly happy to read your compliments about your experience , especially with our staff during your stay. Perhaps you will consider us for the Wedding ? :-) I will include my email address below if you would like to receive information about us Catering your Wedding, or even Hosting your overnight guests, as well as planning the Rehearsal Dinner and the Wedding Breakfast/Brunch ??

Let me know.

All the Best !!!

John D'Adamo
General Manager
john.d'adamo@hilton.com
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Seneca Castle, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel staff was extremely professional, accommodating, and friendly. The hotel and room were clean. I attended a conference at this Hilton. The staff that worked the meals were fantastic. Very professional and bent over backwards to accommodate their guests. A great stay at a great price. I would definitely stay again.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, 4 days ago
Dear James T,

Thank you for your recent Five Star review of the Hilton Albany on Trip Advisor. I was happy to read how our staff, service and facilities exceeded your expectations in every way. The Hilton Albany is the Premier Destination for meetings in Upstate NY. I am glad that your organization chose us. This speaks to their character and we appreciate the association.

Yours in Service,

John D'Adamo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Albany

Address: 40 Lodge Street, State & Lodge, Albany, NY 12207 (Formerly Hotel Albany)
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 49 Hotels in Albany
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Albany 3.5*
Number of rooms: 385
Official Description (provided by the hotel):
With completion of the $16 million renovations guests now see the dramatic and exciting change of the facility upon arrival starting with the new entrance, spacious lobby, guest registration counters and the beautiful Charter Restaurant and SESSIONS lounge. This new look brings a sophisticated and upscale setting to downtown Albany all designed to invite people to share, meet and socialize in the public areas of the hotel.The hotel is now 100% non-smoking in all guestrooms.The changes are extensive - including all the elevators, corridors, guest rooms and suites. Now renovated and upgraded meeting the newest standards which are exemplifying Hilton's commitment to its customers. Even the function areas, pool and fitness center have been completely remodeled for the comfort of our guests that provides a contemporary and comfortable environment to conduct business or just to relax.Hilton Albany is the smart choice for travel to Albany - offering comfort, convenience, and a wealth of amenities as well as HHonors points for guests. Located just one block from the New York State Capitol Building and two blocks from the Times Union Center, hotels don’t get any more downtown than this.Getting here is simple too – the Albany Rensselaer Amtrak Train Station is just five minutes away, and the Albany International Airport is just fifteen minutes from our door. Once you have arrived at our hotel in Albany, you’ll find that the best of the city can be found within a few steps in any direction. Hilton Albany is located in the heart of it all, making urban exploration exciting.This downtown Albany hotel is the largest in the area, boasting 385 oversized guest rooms and suites that lend themselves to sophisticated and comfortable travel. Guests at our full-service hotel can appreciate an array of perks that make any stay unbeatable. From complimentary Wi-Fi throughout the hotel to a state-of-the-art Hilton Fitness Center to the largest ballroom in the Capital District, our amenities put us above and beyond other hotels in the area.With over 30,000 square feet of space for weddings, meetings and group travel, planners find delight with our downtown Albany hotel. Offering a professional catering staff, flexible venues and customizable online tools to assist in planning, Hilton Albany makes event planning a seamless exercise. ... more   less 
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