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“16 million spent, none on quietness!!!” 4 of 5 stars
Review of Hilton Albany

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Hilton Albany
3.5 of 5 Hotel   |   40 Lodge Street, State & Lodge, Albany, NY 12207 (Formerly Hotel Albany)   |  
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Ranked #13 of 49 Hotels in Albany
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
“16 million spent, none on quietness!!!”
4 of 5 stars Reviewed July 20, 2014 via mobile

We came in with a large group on a concert weekend. The rooms are nice, pretty average. The people were nice and very accommodating. The one thing I have an issue with is the sound proofing, none on the windows facing the street. Also the god forsaken doors. 16 million on a renovation and the doors are heavy and slam very loudly. Very disturbing. Spend an extra $25 and dampen the doors, lord knows you can't depend on people to be courteous and quiet. Other than that, great resturants around this hotel on Pearl street.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, July 27, 2014
Dear Pushrod,

Thank you for your review recently of our hotel on Trip Advisor. I appreciated your high marks and praise for our hotel and our staff, I also appreciate the constructive comments reagarding the quietness in your gust room and the hallways. We are attacking this problem as I type this and see completion and resolution to this problem in the forseeable future.

Thank you again.

Regards,

John D'Adamo
General Manager
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343 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
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English first
Strasburg, Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 19, 2014

I frequent this hotel about once a month and my stay is always enjoyable. Following their massive renovation, the hotel continues its charming service with a fresh look. Food is above par and wait staff is very attentive. Although at times the front desk can make one feel a little rushed (it is a very busy location), any and every request is fulfilled in a timely manner. The rooms are beautiful, the location ideal and the views commanding. My itinerary will not be changing in Albany!

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, July 27, 2014
Dear Stefanbraham,

Thank you for your recent review of the Hilton Albany on Trip Advisor. Reading about your frequecy of stays I am hoping that you already are a Hilton HHonors member ?? If not , then please let us enroll you during your next visit and if so, we thank you for your loyalty and look forward to serving you once again.

Yours in Service,

John D'Adamo
General Manager
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Bayside, New York
1 review
5 of 5 stars Reviewed July 18, 2014

Had a wonderful experience by hotel worker whose name was Shiriu. she was just someone that was proud to be part of Hilton, cared that she did the best she could for me and my wife in make sure all the little things were taken care of. It is not often these days that you run across someone that cares about how they do their job, expect nothing extra in return. I would go out of my way when I am in or even close to Albany to going to this hotel for that alone. Wish she was in some way rewarded for her true love of her job.

Room Tip: View overlooking the Capital was cool!!
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, July 27, 2014
Dear NeilGCarousso,

Thank you for your recent Five Star review of the Hilton Albany on Trip Advisor. As nice as it is to be rated so highly by our guests, it is even more significant when a guest, "such as you" points out exceptional service from one of our team members. Shirin at our Front Desk is the consumate professional. She always puts the guest first and ensures anyone who she checks in has an exceptional experience.

Thank you for Catching her at her Best !!!!

Regards,

John D'Adamo
General Manager
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Rochester, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 18, 2014

The hotel was very nice. It was very easy to walk to places from the hotel. I stayed for business, so the company paid for the room, so I wasn't concerned about the cost. If I returned to the area, I may look for a place that was a little less expensive.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, July 27, 2014
Dear Taryn N,

Thank you for your recent Four Star review of the Hilton Albany. Thank yu for your great ratings of our servcie, location and comfort. Please always check for great rates either on our website, or simply going directly to Hilton.com. Lastly, if you are not already please become a Hilton HHonors member. Thsi way for each and every stay in any of the Hilton Family of Brands hotels you will earn points towards a future stay.

Looking forward to hosting you again.

Warm regards,

John D'Adamo
General Manager
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Uniondale, New York
1 review
5 of 5 stars Reviewed July 18, 2014

My organization has been booking our annual convention at this hotel for many years now. It was wonderful as another hotel chain, it is even more exceptional now. We are very familiar with the staff as they are with us. They are very accommodating, polite and will go out of their way to make your stay a great experience. My organization travels quite a bit during the year but Coming to this hotel is like coming home. The restaurant staff, housekeeping, engineers (janitorial) , banquet staff, front desk, managers, reservations, valets. Shuttle drivers EVERYONE IS FANTASTIC. LOVE THIS HOTEL

Room Tip: If traveling with children the junior suites are beautiful there is a king bed and living room area...
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, July 27, 2014
Dear Kim J,

Thank you for your kind words about our hotel and staff during your recent review of the Hilton Albany on Trip Advisor. It is always great to read when a guest calls your hotel their "home away from home". Our staff is knowledgable and proud to welcome back repeat convetions such as yours. I am proud of our team and I appreciate your recognition of them !!

All the Best !!!

Yours in Service,

John D'Adamo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
4 of 5 stars Reviewed July 16, 2014 via mobile

The Hilton Albany and its staff are exquisite. It's located right in the heart of downtown Albany. With everything you would want on the premises, is within walking distance to museums, pubs, and restaurants.

Although I enjoyed my stay, there were a few issues. At first my room seemed immaculate until I went into the bathroom. The tub and sink were dirty and there was hair on the counter. I'm not talking about a little bit of hair either. It was enough to know the guest before me has long blonde hair and apparently spent a lengthy amount of time in the mirror. I understand that mistakes are made but I always stay at Hilton or Marriott hotels because of cleanliness and the attention to detail. An uncleaned bathroom is unacceptable to me!

My other gripe is the $12/night for parking. I travel often due to work and have never payed for parking while being a guest at a hotel. I know it may be a bit petty but I was there for a couple of days with a rental.

I have to mention the staff there is absolutely amazing and was extremely helpful. Other than that, great place to stay.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, July 27, 2014
Dear Knd711,

Thank you for your recent review of the Hilton Albany. I am happy that you were pleased with our staff and our service, but of course disappointed to read that your bathroom was not up to the standards you should expect from a hilton.

I would ike to know more about your room and location. Please feel free to email me at the address below.

Thank you.

John D'Adamo
General Manager
john.d'adamo@hilton.com
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1 review
1 of 5 stars Reviewed July 16, 2014

The new renovations look nice but the quality of the service is lacking. I booked a room for two nights then added a third night. They said I would not have to check in again for the additional night. However, I found the bill slipped under my door after my 2nd night. I had to go to the desk and check in again. They also put another hold on my credit card so there are now two holds, 4 days still after checkout, on my bank card. The pool was closed with no explanation. It was just closed, in the middle of summer. I waited 15 minutes to get a drink at the bar that was not busy. This hotel is smack in the armpit of Albany and it sure shows. Downtown was dead on a Saturday night. All in all, I would not recommend this place at all when you have the Hampton Inn right down the street with free breakfast and houses a 4 star restaurant.

  • Stayed July 2014, traveled solo
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, July 27, 2014
Dear Tee S,

Thank you for your recent review of our hotel on Trip Advisor. I want to immediately apologize for the service you had received regarding your reservation. Your review is unique in the sense that you have expressed a deep concern about our location withn down town Albany. I must tell you that this has been a first reading this. Typically we are praised for our location in downtown Albany.

Please email directly at my email address below to discuss your review further, if you wish.

Thank you

Regards,

John D'Adamo
General Manager
john.d'adamo@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Albany

Address: 40 Lodge Street, State & Lodge, Albany, NY 12207 (Formerly Hotel Albany)
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 49 Hotels in Albany
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Albany 3.5*
Number of rooms: 385
Official Description (provided by the hotel):
With completion of the $16 million renovations guests now see the dramatic and exciting change of the facility upon arrival starting with the new entrance, spacious lobby, guest registration counters and the beautiful Charter Restaurant and SESSIONS lounge. This new look brings a sophisticated and upscale setting to downtown Albany all designed to invite people to share, meet and socialize in the public areas of the hotel.The hotel is now 100% non-smoking in all guestrooms.The changes are extensive - including all the elevators, corridors, guest rooms and suites. Now renovated and upgraded meeting the newest standards which are exemplifying Hilton's commitment to its customers. Even the function areas, pool and fitness center have been completely remodeled for the comfort of our guests that provides a contemporary and comfortable environment to conduct business or just to relax.Hilton Albany is the smart choice for travel to Albany - offering comfort, convenience, and a wealth of amenities as well as HHonors points for guests. Located just one block from the New York State Capitol Building and two blocks from the Times Union Center, hotels don’t get any more downtown than this.Getting here is simple too – the Albany Rensselaer Amtrak Train Station is just five minutes away, and the Albany International Airport is just fifteen minutes from our door. Once you have arrived at our hotel in Albany, you’ll find that the best of the city can be found within a few steps in any direction. Hilton Albany is located in the heart of it all, making urban exploration exciting.This downtown Albany hotel is the largest in the area, boasting 385 oversized guest rooms and suites that lend themselves to sophisticated and comfortable travel. Guests at our full-service hotel can appreciate an array of perks that make any stay unbeatable. From complimentary Wi-Fi throughout the hotel to a state-of-the-art Hilton Fitness Center to the largest ballroom in the Capital District, our amenities put us above and beyond other hotels in the area.With over 30,000 square feet of space for weddings, meetings and group travel, planners find delight with our downtown Albany hotel. Offering a professional catering staff, flexible venues and customizable online tools to assist in planning, Hilton Albany makes event planning a seamless exercise. ... more   less 
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