We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful banquet services” 5 of 5 stars
Review of Hilton Albany

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Hilton Albany to your Saves list
Hilton Albany
3.5 of 5 Hotel   |   40 Lodge Street, State & Lodge, Albany, NY 12207 (Formerly Hotel Albany)   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Ranked #13 of 49 Hotels in Albany
Cherry Valley, United States
1 review
1 helpful vote 1 helpful vote
“Wonderful banquet services”
5 of 5 stars Reviewed April 28, 2014

The banquet staff went out of their way to ensure my vegan diet did not get in the way of having a great dinner and breakfast. The meals they prepared were simply amazing! The room was amazingly clean. Did not have a direct USB plug to connect to in order to charge electronic devices.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, May 2, 2014
Dear Dennis L,

Thank you for your recent review on Trip Advisor. I was happy to see that our Banquet Service team led by Mr. Phil Cottrell exceeded your expectations during your food and beverage experiences. Phil and his team are becoming the finest Banquet Staff in the region.

We are happy that we exceeded your expectations.

Thank you again.

John D'Adamo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

528 reviews from our community

Traveler rating
    238
    140
    83
    44
    23
See reviews for
70
51
21
315
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Solihull, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 27, 2014

Recently attended a family wedding and stayed for a few days. As a Hilton Diamond member I stay away more than I'd like & experience all manner of service levels. The hotel generally delivered on all the areas you'd expect. The reason for my post is too ensure that when you stay you seek out Shirin at the front desk - her approach was both welcoming & professional - a credit to Hilton brand. Additionally if you have the opportunity to have breakfast at the hotel I highly recommend you ask for Kayla - her friendly approach (but now too OTT) & attention to detail means that she's likely to be promoted soon, so enjoy her service whilst you can! Great job guys.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, May 2, 2014
Dear F9757EFjamess,

Thank you for your glowing review of the Hilton Albany on Trip Advisor. I say glowing , because I truly appreciate when our guests truly recognize and appreciate our professional team members. Shirin at the Front Desk and Kayla in Charter Restaurant epitomize the professional personality, skill set and most important attitude to make a guests stay a wonderful experience.

Thank you again.

Cheers !!

John D'Adamo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amenia, New York
1 review
5 of 5 stars Reviewed April 26, 2014

Craig at the front desk was very accommodating and attentive to my questions and requests. He was of great assistance in a timely manner. He was able to provide answers to all of my questions. Professional! Thank you

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, May 2, 2014
Dear Dawn K,

Thank you for your recent review on Trip Advisor. I am so glad that our Front Office Manager Craig was "his professional self" and provided you with the level of attention and service that makes him so exceptional. People who love the hospitality industry make a significant positive impact on a guests stay and experience. I was happy to read that Craig did just that for you.

Thanks again.

Cheers !!

John D'Adamo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 25, 2014

The hotel was nice. Was a good location, close to the Capitol building, restaurants, coffee shops and bars. Staff very curtious. Rooms were nice, could use a little freshening up, though. Lobby, bar and restaurant were clean with an attentive staff. Parking for customers was high, should have been free if you're staying there.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, May 2, 2014
Dear Debra G,

Thank you for your recent review on Trip Advisor. It was nice to see your comments about our hotel and our Restaurants and Lounge. Debra, "your" oppinion is exactly why we strive to provide the highest level of service and quality of a facility.

We look forward to welcoming you back and servicing you.

Warm regards,

John D'Adamo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 24, 2014

Bathroom ceiling is so decrepit that pieces of the plaster are falling into the bathtub. I indicated the problem to the front desk but they offered no compensation. The rest of the room was in decent condition. Shuttle service to and from the airport is very convenient.

Stayed April 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, April 25, 2014
Dear FLTravelFamily,

I read your review on Trip Advisor and needless to say that I am disappointed that we checked you into a room that obviously needs repair. I am sorry that this happened to you. I will tell you that I would like your assistance to make sure this does not happen again. I will include my direct email below. I would ask that you email directly so that I may speak to you regarding your experience, as well as obtain your room number.

I do apologize that our Front Desk did not assist or acknowledge your concern when you spoke to them. Please email me so that we can correct this problem and proceed forward.

Regards,

John D'Adamo
General Manager
john.d'adamo@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, NY, United States
1 review
5 of 5 stars Reviewed April 21, 2014

Excellent. Free parking and breakfast included in room rate. Location was convenient to downtown. Not too many restaurants around the area. Free internet included in room rate as well. Breakfast buffet was adequate.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, April 25, 2014
Dear Ram K,

Thank you for your recent review on Trip Advisor,

We appreciate your Five Star review of our property. It is nice to read when a guests praises the hard work and friendliness of our staff.

Thank you again.

Cheers !!

John D'Adamo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 20, 2014

I had business at the State Education Department (about 100 yards away) and found the Albany Hilton to have great views of the historic downtown. I looked out my window, saw two chapels, five or six buildings of different architectural styles, and the state legislature. It was like a view into a small cute town with great architecture. Wonderful.

No one walks the streets at night in downtown Albany (related note: Note: There is no ATM in the hotel. There are several in the immediate vicinity. If you are wary of going out at night into the dark get cash before dark) so I was very happy that there was fairly large lobby with plenty of couches and places to sit, as well as as large bar/table where one could eat/read if they wanted to be alone. It is in a nook where the coffee stand is.

Note: In the next year or two the empty streets may fill up. One reason they are empty is the 5 buildings up the street are all being converted to lofts (and thus temporarily empty).

The lobby is bright and happy while also being somewhat relaxing. There is both a restaurant and a bar. Near the bar are a bank of computers that can be used (I believe free).

The people are very eager to please. The check in people were friendly and professional. The bar waiter made me a special house salad with chicken (by request) and the chicken was wonderful!

The room was very clean and the shower was excellent. The bed was very comfortable (firm) and there were an array of pillows.

The next morning I woke up and had a soy steamer (half coffee/half steamed soy at the coffee store in the lobby. It was outstanding! The person who made it (Bob?) was excellent. I have this drink all the time but never had it done as well. Compliments to the man that made them.

Newspapers are provided at the hotel free. Toothbrush, toothpaste, mouthwash are at the desk (ask they are free). The shampoo and soap in the bathroom is great.

The cab system in Albany is terrible. Some seven hours after I had checked out I returned to the hotel and they gave me a complimentary ride to the Amtrak station. (Of course, please tip the driver. You are saving between $15 and $45 by not taking a taxi. A bus from the corner of the hotel goes to the Amtrak station for $1.50 as well.)

You probably could stay in a generic suburban hotel outside of the city, but there is something nice about staying in a downtown.

Enjoy!

Room Tip: Ask for a view facing the Capital and State (I think) street.
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, April 25, 2014
Dear Urbanitebd211,

Thank you for your review on Trip Advisor. Your review of both our city and hotel were quite detailed. You are correct that our city is embarking on a great development project which will add shops, offices and residences, along with a Convention Center. All of these new additions will be within three city blocks of walking distance from our hotel.

Thank you for your wonderful comments about our staff, along with our hotel amenities and our renovations. We look forward to welcoming you back to Albany and the Hilton.

Regards,
John D'Adamo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Albany? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Albany

Address: 40 Lodge Street, State & Lodge, Albany, NY 12207 (Formerly Hotel Albany)
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 49 Hotels in Albany
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Albany 3.5*
Number of rooms: 385
Official Description (provided by the hotel):
With completion of the $16 million renovations guests now see the dramatic and exciting change of the facility upon arrival starting with the new entrance, spacious lobby, guest registration counters and the beautiful Charter Restaurant and SESSIONS lounge. This new look brings a sophisticated and upscale setting to downtown Albany all designed to invite people to share, meet and socialize in the public areas of the hotel.The hotel is now 100% non-smoking in all guestrooms.The changes are extensive - including all the elevators, corridors, guest rooms and suites. Now renovated and upgraded meeting the newest standards which are exemplifying Hilton's commitment to its customers. Even the function areas, pool and fitness center have been completely remodeled for the comfort of our guests that provides a contemporary and comfortable environment to conduct business or just to relax.Hilton Albany is the smart choice for travel to Albany - offering comfort, convenience, and a wealth of amenities as well as HHonors points for guests. Located just one block from the New York State Capitol Building and two blocks from the Times Union Center, hotels don’t get any more downtown than this.Getting here is simple too – the Albany Rensselaer Amtrak Train Station is just five minutes away, and the Albany International Airport is just fifteen minutes from our door. Once you have arrived at our hotel in Albany, you’ll find that the best of the city can be found within a few steps in any direction. Hilton Albany is located in the heart of it all, making urban exploration exciting.This downtown Albany hotel is the largest in the area, boasting 385 oversized guest rooms and suites that lend themselves to sophisticated and comfortable travel. Guests at our full-service hotel can appreciate an array of perks that make any stay unbeatable. From complimentary Wi-Fi throughout the hotel to a state-of-the-art Hilton Fitness Center to the largest ballroom in the Capital District, our amenities put us above and beyond other hotels in the area.With over 30,000 square feet of space for weddings, meetings and group travel, planners find delight with our downtown Albany hotel. Offering a professional catering staff, flexible venues and customizable online tools to assist in planning, Hilton Albany makes event planning a seamless exercise. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Priceline, Expedia, Hilton Hotels, Cheap Tickets, Odigeo, Agoda, Hotels.com, Hotwire and getaroom.com so you can book your Hilton Albany reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hilton Albany, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.