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“Albany Hilton” 4 of 5 stars
Review of Hilton Albany

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Hilton Albany
3.5 of 5 Hotel   |   40 Lodge Street, State & Lodge, Albany, NY 12207 (Formerly Hotel Albany)   |  
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Ranked #13 of 49 Hotels in Albany
albany, United States
1 review
1 helpful vote 1 helpful vote
“Albany Hilton”
4 of 5 stars Reviewed February 10, 2014

Nice Hotel, centrally located. $9.10 for a drink at the hotel bar is a bit crazy.. Other than that , nice place, walking distance to the Capitol. There are some nice eating and drinking establishments right up and down the street. I'd stay here again. The convention rooms were nice also.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, February 22, 2014
Dear John E,

Thank you for your review on Trip Advisor. I was happy that our levels of service and the cleanliness of our hotel exceeded your expectations. We look forward to serving you again upon your return to Albany.

Regards,

John D'Adamo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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433 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Anchorage, Alaska
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 8, 2014

I stayed a the Hilton downtown while visiting family in the area. This by far the best Hilton property I have stayed at. Mohamed Hemmid is a true ambassador of the Hilton Albany! This will be my choice when traveling through the Albany area.

Room Tip: Room 1508 has an excellent view of the capital
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, February 20, 2014
Dear Brandon D,

Thank you for your review of the Hilton Albany on Trip Advisor last week. I do agree with you that Mohamed Hemmid is truly our Ambassador of Hospitality for our hotel. Thank you, as well for all of your Five Star ratings.

We look forward to welcoming you back east some day soon.

Regards,

John D'Adamo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 8, 2014

Within easy walking distance of the Albany Empire State Plaza and the State Capitol building. Nice restaurant after a long day at a trade show and super comfortable beds. Professionally organized and managed to handle business travelers to the NY state capitol.

Bring a night light as it's so dark with the curtains drawn, that you'll bump into something on the way to the Bathroom.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, February 20, 2014
Dear pancakesisters9,

Thank you for your recent review of the Hilton Albany on Trip Advisor. I was very pleased to see how we had exceeded your expectations in the cleanliness of our guest rooms, your sleep comfort and of course our location to the Empire State Plaza. Looking forward to servicing you once again upon your next trip to Albany.

Regards,

John D'Adamo
General Manager
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New York City, New York
Top Contributor
280 reviews 280 reviews
28 hotel reviews
Reviews in 41 cities Reviews in 41 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed February 5, 2014

The hotel stock in downtown Albany has been paltry for years, but it's gotten even slimmer in recent years. The transition of this property to a Hilton is a very welcome addition. The entire place has been gut renovated, rooms included. Stylish and comfortable - up to Hilton standards. The bathrooms are nice, though the lighting could be a little brighter. The staff were very accommodating and helpful. They also have a free shuttle, which is a huge plus in a town where the cabs soak you for $10.25 for a 3-minute drive.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, February 8, 2014
Dear slsnyc,

Thank you for your recent review of the Hilton Albany on TripAdvisor.com. I am glad that you like our renovations, and truly appreciate your five star rating on our cleanliness of the hotel.

We look forward to welcoming you back to our hotel again.

Regards,

John D'Adamo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cortland, New York
Top Contributor
129 reviews 129 reviews
13 hotel reviews
Reviews in 52 cities Reviews in 52 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed February 2, 2014

The hotel is newly renovated and they did a fantastic job. Our meeting rooms were warm and comfortable. The food was well prepared and on time and as always the rooms are very comfortable. I recommend this hotel for groups planning meetings or conferences.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, February 8, 2014
Dear Bob_Haight,

Thak you for your recent review of the Hilton Albany on TripAdvisor.com. I was happy to hear that your conference was such a success. Thank you for all of the Five Stars in all categories. Our Hospitality team will always "strive for five" and we could not be happier to have exceeded your expectations in all areas of service.

Thank you again.

Regards,

John D'Adamo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plattsburgh, New York
1 review
5 of 5 stars Reviewed January 29, 2014 via mobile

In one word: Impressive.

It is challenging in the Capitol region to find a hotel that offers as much as the Albany Hilton under one roof. Presentation is fabulous, customer service is remarkable and the amenities are generous.

Thank you and I can't wait to come back.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, February 3, 2014
Dear LynnMGilbert,

Thank you for your recent review of the Hilton Albany on TripAdvisor.com I really appreciate the wonderful comments. I was pleased to see that our Staff and Hotel had exceeded your expectations in every way.

We look forward to serving you again upon your next trip to Albany.

Warm regards,

John D'Adamo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed January 27, 2014

I stayed at the Hilton Albany on the nights of 1/17/2014 and 1/24/2014. The hotel was absolutely fantastic from the moment I checked-in until I left on both occasions. The front desk staff was great, especially Lauren and Shirin. The rooms were immaculate. We were on our way to Quebec from Washington DC to go snow skiing and they even made it possible for us to be able to park our oversized vehicle. I would definitely recommend this hotel !!!!

Room Tip: I had an excellent view of the New York State Capital Building
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review, January 28, 2014
Dear Neal C,

Thank you for your recent review of the Hilton Albany on Trip Advisor. Our team members truly take pride in how we service our guest here in Albany. I was pleased to read your review and saw the high marks and praise for both Lauren and Shirin. I am proud of my team and I am so happy that we exceeded your expectations in every area of the hotel.

We look forward to serving you again.

Regards,

John D'Adamo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Albany

Address: 40 Lodge Street, State & Lodge, Albany, NY 12207 (Formerly Hotel Albany)
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 49 Hotels in Albany
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Albany 3.5*
Number of rooms: 385
Official Description (provided by the hotel):
With completion of the $16 million renovations guests now see the dramatic and exciting change of the facility upon arrival starting with the new entrance, spacious lobby, guest registration counters and the beautiful Charter Restaurant and SESSIONS lounge. This new look brings a sophisticated and upscale setting to downtown Albany all designed to invite people to share, meet and socialize in the public areas of the hotel.The hotel is now 100% non-smoking in all guestrooms.The changes are extensive - including all the elevators, corridors, guest rooms and suites. Now renovated and upgraded meeting the newest standards which are exemplifying Hilton's commitment to its customers. Even the function areas, pool and fitness center have been completely remodeled for the comfort of our guests that provides a contemporary and comfortable environment to conduct business or just to relax.Hilton Albany is the smart choice for travel to Albany - offering comfort, convenience, and a wealth of amenities as well as HHonors points for guests. Located just one block from the New York State Capitol Building and two blocks from the Times Union Center, hotels don’t get any more downtown than this.Getting here is simple too – the Albany Rensselaer Amtrak Train Station is just five minutes away, and the Albany International Airport is just fifteen minutes from our door. Once you have arrived at our hotel in Albany, you’ll find that the best of the city can be found within a few steps in any direction. Hilton Albany is located in the heart of it all, making urban exploration exciting.This downtown Albany hotel is the largest in the area, boasting 385 oversized guest rooms and suites that lend themselves to sophisticated and comfortable travel. Guests at our full-service hotel can appreciate an array of perks that make any stay unbeatable. From complimentary Wi-Fi throughout the hotel to a state-of-the-art Hilton Fitness Center to the largest ballroom in the Capital District, our amenities put us above and beyond other hotels in the area.With over 30,000 square feet of space for weddings, meetings and group travel, planners find delight with our downtown Albany hotel. Offering a professional catering staff, flexible venues and customizable online tools to assist in planning, Hilton Albany makes event planning a seamless exercise. ... more   less 
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