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“Avoid this Hotel at all costs” 1 of 5 stars
Review of Regency Inn & Suites

Regency Inn & Suites
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Regency Inn & Suites
3.0 of 5 Hotel   |   416 Southern Blvd, Albany, NY 12209 (Formerly Country Hearth Inn & Suites)   |  
Hotel amenities
Ranked #40 of 49 Hotels in Albany
Liverpool, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Avoid this Hotel at all costs”
1 of 5 stars Reviewed August 1, 2011

Room was Dirty and had a Horrible odor , the carpet was totally filthy. There seemed to be drug activity going on and smelled very strong odor of marijuana. After expierencing this I immediatly went to the front desk and infomed them of this and told them I was not comfortable staying there and did not feel safe so I would be leaving. They were rude and discourtious and refused to refund my credit card. The pictures were taken 10 + years ago and are very misleading.

  • Stayed July 2011, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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19 reviews from our community

Traveler rating
    1
    0
    4
    1
    13
See reviews for
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Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    1.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Braintree, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed August 1, 2011

The first part of July 2011, I was invited to an anniversary party in the Albany area. A friend of mine told me of this motel near the event. I called the Regency Inn and made a reservation and got a great rate of about $75.00. When I arrived there and saw the windows and door to the office was filthy and looked like they hadn't been cleaned for yrs. I should have known when I stepped in the lobby and saw all the rugs were stained and there were no other guests around. Even the cleaning crew looked like street people and needed to be cleaned themselves. I went to my room and I was shocked to see three big water stains on the ceiling, towels that looked like they had been used. I called the reception desk and she said there was another room available on the 2nd floor. It was just as bad as the one I had. The receptionist was very nice and agreed with me that the room was unacceptable and she put through a credit on my American Express card. I had stayed at this hotel several yrs ago and I could not believe how rundown it has gotten in a few years. The pictures on line must have been taken ten years ago. I have learned a lesson from this, ask to see the room before you give your credit card number. Nancy

  • Stayed July 2011, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 28, 2011

This was the nastiest hotel I ever stayed in in my life. Was travelling with a group on business. Dirtiest carpets I have ever seen in my life ... I'm talking about numerous large staines everywhere on them ... seems like section 8 housing in some of the rooms too ...

  • Stayed July 2011, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BEACON
2 reviews
1 of 5 stars Reviewed July 22, 2011

One room smelled like smoke where the other room smelled like weed. The rooms where clean & bed but don't walk bare foot. Rugs look like years of not being cleaned. Also, the smell in overwhelming. The carpets need to be replaced.

  • Stayed July 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
1 review
3 of 5 stars Reviewed December 6, 2009

This hotel was what you'd expect. Nothing fancy, but room was bigger than expected, and there was even a balcony. The price was reasonable and the location was perfect for the Times Union Center.

Stayed November 2009, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ny
1 review
1 of 5 stars Reviewed October 17, 2009

i had a real bad experiance with this hotal it was real dirty and the smell was real bad try to change rooms they said they didnt have any more i will not recommend this one to anyone, i didnt fell safe the room wasnt ready and they do not clean.

  • Stayed October 2009, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
midwest
1 review
1 of 5 stars Reviewed August 18, 2009

Receptionist was nice, but otherwise:
Aging and decrepit. No bargain at $72. Weed choked former pool, rusting/leaking fixtures, loud A/C, not real clean, unsafe (no outside door locks - literally punched out of doors from outside to corridors.) Mattress very thin, sheets scratchy.

  • Stayed August 2009, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Regency Inn & Suites

Address: 416 Southern Blvd, Albany, NY 12209 (Formerly Country Hearth Inn & Suites)
Location: United States > New York > Albany
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #40 of 49 Hotels in Albany
Hotel Class:3 star — Regency Inn & Suites 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Regency Inn And Suites
Regency Hotel Albany

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