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CrestHill Suites Albany: Traveler Reviews

2.5 of 5
1415 Washington Avenue, Albany, NY 12206
Hotel amenities
CrestHill Suites Albany
Ranked #15 of 49 hotels in Albany
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178 reviews from our community

    Trip type
Traveler rating
    75
    59
    15
    12
    17
Date Rating
Ithaca, New York
2 reviews
“Outstanding hotel”
5 of 5 stars Reviewed January 9, 2013

Our varsity hockey team stayed here for a local tournamnet. I can not say enough good things about this hotel. Kerry, the assistant manager was wonderful to work with. She honored every request I made. Everything was just perfect! The team and parents were so impressed with the hotel & staff. The rooms are clean, the beds were so comfortable. The breakfast is excellent. I would highly recommend your hotel to everyone! You will not find a better hotel in Albany to stay at!!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask makhockey about CrestHill Suites Albany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cresthill, General Manager at CrestHill Suites Albany, responded to this review
January 24, 2013
Thank you for taking the time to post a review. I am glad you enjoyed your stay at our hotel and it's great that Kerry took care of you. There are many benefits for teams and groups staying in our area. We hope you did well in the tournament and hope to see you back next time your travels bring you to Albany.
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Boston, MA
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Great room for the price”
4 of 5 stars Reviewed January 3, 2013

I chose CrestHill Suites online, and was very happy with the room when I arrived--kitchenette, living room area, bedroom and bathroom were spacious and clean. My only gripe was that the room was very cold, possibly because I was at the end of the first floor hallway farthest from the "core" of the hotel. But I turned the heater up and the room became comfortable fast.

It's hard to beat the price (including tax, my room was around $93). I've been in really scary hotel rooms which cost $40+ more than what I paid here.

The hotel does suffer from two very common problems: no handy electrical outlet by the bed (to charge phone), and bright lights outside which make the bedroom hard to darken enough for great sleep. I may follow one traveler's recommendation and start packing alligator clips to hold hotel room curtains together tightly.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Gathering_No_Moss_1 about CrestHill Suites Albany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cresthill, General Manager at CrestHill Suites Albany, responded to this review
January 24, 2013
Thank you for taking time to post a review. We are glad to hear your comments and even suggestions for improvements so we can best suit our guests needs. There are outlets on both sides of the bed behind the end tables however I do know they can be tricky to reach! We hope you return to our hotel the next time your travels bring you to Albany!
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Kirkwood, NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“A little home away from home”
5 of 5 stars Reviewed December 29, 2012 via mobile

Stayed on December 20 after dropping my young adult kids at the airport. I have become a picky traveler as I grow older. Little things can gross me out. I read many reviews for this hotel, and some were so bad I almost turned away. A few complaints regarded smoking. I do not smoke, and could not tolerate getting stuck near a smoking area. I called ahead, and was promised I would be placed far away; that promise was kept. I arrived to find a smart lay out, and everything was perfect. The little kitchen, attached to a neat little living room, all clean and welcoming. Attached was a bedroom, with a door, and inside, a bathroom and closet. Two televisions, wifi, two heat zones. Honestly, a cute little apartment. All for $96.00, which had actually scared me, seemed to good to be true.Two things I hated- the lumpy blanket- it was like a comforter that had been washed and the filling did not redistribute, which I solved by requesting an extra blanket from housekeeping ( got it fast)and a small stain on the couch (so I sat on the other end), which a quick scrubbing could have taken care of. These were tiny problems though. The bathroom and kitchen and bedding were spotless. The bed was very comfortable, and water pressure in the shower was fantastic. I had tentatively reserved a 2 bedroom to stay in with my kids when I got them back on the 30 th. ( I figured if I hated it, I would cancel). We are definitely staying there. Finally...I did not eat the offered continental breakfast, or the surprise offering of a lite fare dinner, with beer and wine ( no extra charge) because I wanted to check out the area. I got lost, of course. The front desk clerk talked me through the directions, and was very kind. I would recommend this place to a friend. Make sure you book it through the hotel itself, and the smoking issues won't effect you.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask missmediasmom about CrestHill Suites Albany
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Cresthill, General Manager at CrestHill Suites Albany, responded to this review
January 24, 2013
Thank you so much for posting a review and I am so happy you felt at home at our hotel. We consider each guest family and would be glad to welcome you home again the next time your travels bring you to Albany.
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syracuse
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Will be back!”
5 of 5 stars Reviewed November 12, 2012

This was my second time staying at CrestHill Suites. This hotel is an exceptional value. Front desk staff was very friendly. Compared to other chain hotels, the breakfast offered was above par. Always something hot...pancakes...waffles, eggs/bacon etc. During the week they offer evening options too. Room was clean, very spacious and comfortable. Bed was very comfortable too. I highly recommend staying at this hotel...can't beat the value!

Room Tip: Have stayed in both second and third floor rooms, both were great!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask m c about CrestHill Suites Albany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
2 helpful votes 2 helpful votes
“Exceptional!”
5 of 5 stars Reviewed October 25, 2012

Many times, something takes place that strikes a nerve in you, that something must be done about it. This is one of those times. In fact, I have never been down this road before.
I need to tell you about a property called Cresthill Suites, in Albany, NY. It is located across from SUNY- Albany on Washington Avenue. I have had the pleasure of spending an extended amount of time at this hotel, during a training program I was attending. One of the main reasons a person chooses a hotel is cleanliness. Upon arriving I noticed a kept parking lot and a cozy, welcoming entrance. The main lobby and dining area were neat and orderly, as patrons moved about. My suite was quite comfortable, well-stocked and very clean. The most impressive thing was the staff. Everyone was warm and accommodating, especially Galla. She drives the hotel shuttle and maintains the lobby. But more than that, she makes her guests feel right at home. I have stayed at hotels in the past and have never received the level of personal service Galla provided. Cresthill Suites is an excellent choice for price, comfort and exceptional service. You should consider this hotel, if you ever visit Albany.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Rodney T about CrestHill Suites Albany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cresthill, General Manager at CrestHill Suites Albany, responded to this review
October 29, 2012
Thank you for taking the time to tell us about your experience and I am glad to hear that Galla and the rest of the staff are taking good care of you. We are happy you felt right at home here at Cresthill and hope to see you again should your travels ever bring you back to Albany.
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Additional Information about CrestHill Suites Albany

Also Known As:
Cresthill Suites Albany Hotel
Cresthill Suites Albany Hotel Albany
Cresthill Hotel Albany
Albany Cresthill Hotel
Address: 1415 Washington Avenue, Albany, NY 12206
Region: United States > New York > Albany
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotels in Albany
#19 Family Hotels in Albany
Price Range: $$
Hotel Class:2.5 star (2.5*)
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