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CrestHill Suites Albany: Traveler Reviews

2.5 of 5
1415 Washington Avenue, Albany, NY 12206
Hotel amenities
CrestHill Suites Albany
Ranked #15 of 49 hotels in Albany
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177 reviews from our community

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Traveler rating
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    59
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Date Rating
Rochester, New York
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
“As expected, nice, clean”
4 of 5 stars Reviewed October 18, 2012

This is the second time we have stayed on this property over the last year and a half. It is clean, the staff is friendly and helpful, it is well located and price comparable to its neighbors. I would only give it a couple of recommended improvements if they wish.
1) Water pressure- like many hotels with large numbers of rooms this was weaker than my shower at home but acceptable
2) The breakfast is a bit chinsy but in line with what I have found at other hotels in this range

Room Tip: avoid the rooms facing the NY thruway if possibe, the traffic noice can be a bit loud during the nig...
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Randler about CrestHill Suites Albany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cresthill, General Manager at CrestHill Suites Albany, responded to this review
October 22, 2012
Thank you for taking the time to post your review of your stay. We are so glad you returned to our hotel and that you enjoyed your stay. Also thank...
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1 review
“Many Surprises for customers”
1 of 5 stars Reviewed October 15, 2012 via mobile

Bathroom had mole. Dirty towels. Pretzels left behind by previous costumers in room. No fixed rates, surprised taxes of over $30 beside rate of room. They charged my card when checked in although I chose to pay cash. Now I have to wait for my money to be placed back on card. Horrible hotel, ill never stay there again.

  • Stayed October 2012
    • 1 of 5 stars Cleanliness
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Ask Ualbanymom about CrestHill Suites Albany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cresthill, General Manager at CrestHill Suites Albany, responded to this review
October 22, 2012
Thank you for taking the time to post a review. We are sorry that you were disappointed with your stay. We did inspect the room and found no sign of the mold that you suggested so if you could call me direct I would like to speak with you so I can be sure I have the right room. Also all of our guests must present a credit card upon check in and that credit card is authorized for the amount of your stay plus incidentals. If you pay cash upon checkout the authorization is released back to your credit card and this can take several days to occur depending on the bank. I am sure by now that has been released. If not please call me and I will see what I can do to speed up the process. Thank you.
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Michigan
1 review
“Great stay, Hassle free.”
5 of 5 stars Reviewed October 14, 2012

I have to say, that for the price, the Cresthill Suites is the best hotel in the area. First of all, the location couldn't be any better. NY's 2 main highways are within a block. I-90, East and West to Mass., Vermont etc. within an hr. I-87 North and South to Lake George, Montreal, or NYC. Neighborhood safe and easy to get around. Great Restaurants within 2-3 mile, Wolf Rd., Central Ave.and downtown Albany 5 minutes away. Two Malls within minutes. The kitchenette was very handy. Food stores all around. Trader Joes on Wolf Rd., and there is a Target on Wolf also, that has groceries. The room it self was great. king bed and fold out sleeper where my Father-in-law of 91 slept very comfortably. He has a walker, and maneuvered the room and hotel just fine. We used the dishwasher several times and house keeping emptied it. Unbelievable! The halls were quiet and the staff helpful and friendly. There were 7 in our party, in 3 rooms. All were very impressed. Anything less then 4 or 5 stars here is bogus. We stayed a week. Variety of free breakfast every morn. Waffles, pancakes, cold cereal, oatmeal,bacon, sausage,and eggs. Coffee, tea, hot chocalate available all the time. Convenience store in lobby w/snacks, detergent,soft drinks, frozen dinners, razors, etc. Honestly, if your disappointed here, I don't know what to say. I was raised in the Capital District and now live in Michigan. I wouldn't stay anywhere else, when I go back for a visit, now that I've found Cresthill Suites. My daughter is a personal fitness trainer, and she and her sister used the fitness room everyday. We never had to ask for paper towels, kleenex,etc. they were provided every day. House keeping was great seeing that people were leaving their rooms at different times because of the kitchenette. So housekeeping was going all day long. If you didn't leave till 1pm, when you got back your room would be made up. Don't hesitate to stay here. There is plenty to see and do in the area. Dave Passino PS Only 10 minutes from the airport. Eazzy Peazzy

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask davethewave5851 about CrestHill Suites Albany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cresthill, General Manager at CrestHill Suites Albany, responded to this review
October 24, 2012
Thank you for taking the time to post a review. I am so glad you and your family were pleased with your stay at our hotel. We hope to see you again on your next trip to Albany!
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Canton, Ohio
1 review
“A very pleasant surprise!”
5 of 5 stars Reviewed October 10, 2012

We used Priceline to get this hotel. We were so pleasantly surprised upon our arrival as the hotel was very clean as well as our room. The bed was very comfortable, bathroom great. Had a complimentary supper and breakfast! We would absolutely stay here again. Staff was very helpful and courteous.

Room Tip: We came from Ohio and are used to everything being smoke-free. Be sure to ask for it, if that is wh...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MarianeA147 about CrestHill Suites Albany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Clean, spacious and affordable”
4 of 5 stars Reviewed September 30, 2012

We found this hotel on Priceline, which rates it @ 2 1/2 stars. That's about right. The large room is half bed-bath-and-closet, and half full kitchen (fridge/freezer, stove w oven, microwave and dishwasher) with eating counter and sitting area. The space is undivided except for the breakfast bar/counter. The bath was immaculate; the bed is clean, the cutlery, plates, etc, provided are adequate for 2.

The breakfast was worse than most - burned french toast, dry cereal (fruit loops-ugh). The coffee was not great, but the half & half was real. And, be warned, they have trouble with their keying system not holding a charge. A key that's working when you go out may not work on your return - a nuisance on a longish stay or if you are far from the elevator..

We paid under $60 and were very comfortable.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about CrestHill Suites Albany

Also Known As:
Cresthill Suites Albany Hotel
Cresthill Suites Albany Hotel Albany
Cresthill Hotel Albany
Albany Cresthill Hotel
Address: 1415 Washington Avenue, Albany, NY 12206
Region: United States > New York > Albany
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotels in Albany
#20 Family Hotels in Albany
Price Range: $$
Hotel Class:2.5 star (2.5*)
Reservation Options:
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