We booked this hotel through a third party, and when we arrived, there was no record of our booking. The clerk on the desk did not inspire confidence. His appearance was unacceptable for anyone in a customer facing role - filthy shirt, stained tie and trousers (the next morning, he was wearing the same outfit - completely off-putting). Although we understood that our contract was with the third party, the reaction to the issue in hand was confusion and a lot of dithering. We had travelled all the way from the UK with my elderly parents, and were left standing in reception for around 30 minutes while the desk clerk tried to work out what to do. In the end, we were put in a two bedroom suite, rather than the two one bedrooms that we had booked.
First impressions aside, this place was great. The room was homely and well equipped, as well as clean. The air-con in the room was a bit noisy, but nothing to complain about.
The wine and food downstairs was a really nice touch, and for the price, a real bonus.
We enjoyed our short stay at Cresthill, but would re-iterate that front of house staff are the ambassadors for any company or business, and in this respect, Cresthill have a lot of work to do.
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- Also Known As:
- Cresthill Suites Albany Hotel Albany
- Cresthill Hotel Albany
- Albany Cresthill Hotel