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“Great hotel close to airport” 5 of 5 stars
Review of Hilton Garden Inn Albany Airport

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Hilton Garden Inn Albany Airport
3.0 of 5 Hotel   |   800 Albany Shaker Road, Albany, NY 12211   |  
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Ranked #5 of 49 Hotels in Albany
Albuquerque, United States
1 review
“Great hotel close to airport”
5 of 5 stars Reviewed July 22, 2014

Clean hotel with friendly staff and nice amenities including a gym with elliptical, treadmill, total-body machine, and dumbbells. It is a great option if you need to fly out of Albany airport because the shuttle runs 24 hours.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie R, Front Office Manager at Hilton Garden Inn Albany Airport, responded to this review, July 30, 2014
Dear Valued Guest,

Thank you for taking the time to share your feedback regarding your stay with us! Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. I am glad to hear you were able to take some time out to take advantage of our fitness center. We look forward to seeing you next time!

Sincerely,
Natalie
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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403 reviews from our community

Traveler rating
    209
    143
    30
    13
    8
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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English first
Westmorland, Jamaica
1 review
4 of 5 stars Reviewed July 21, 2014

The hotel being near the airport is a very good choice. Parking spaces were available and access to taxi service was quite easy. The staff in general was quite responsive and the Chef was on the ball. The dining room staff really add something to your breakfast experience with their show of professionalism.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie R, Front Office Manager at Hilton Garden Inn Albany Airport, responded to this review, July 22, 2014
Dear Valued Guest,

Thank you for your feedback regarding your stay with us! I am glad to hear you enjoyed your experience overall! It is always great to hear that we are able to go above and beyond for our guests. We look forward to seeing you next time.

Sincerely,
Natalie
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Idaho
Top Contributor
86 reviews 86 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 20, 2014

I stayed twice at this hotel within a week's time. Super easy access to the airport with 24 hour shuttle service. Front desk staff was very nice, especially Barbara. My room was clean and comfortable. I would stay here again.

Stayed July 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie R, Front Office Manager at Hilton Garden Inn Albany Airport, responded to this review, July 22, 2014
Dear Valued Guest,

Thank you for your feedback regarding your stay with us! I will be sure to relay you kind words to Barbara. She is a keeper! We look forward to seeing you next time you are in the area.

Sincerely,
Natalie
Guest Service Manager
Report response as inappropriate
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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed July 19, 2014

This hotel seems to have been recently redecorated and is surprisingly stylish and comfortable for an airport hotel--reminds me a bit of a big city boutique hotel. One nice touch is the lobby "pantry," which, in lieu of the typically limited and overpriced minibar, offers snacks, sundries, wine, even sandwiches and salads, all at reasonable prices. I was also favorably impressed by my cooked to order breakfast for only $12. Staff is very friendly and capable, and the front desk even loaned me the iPhone charger I forgot to bring. My only complaint is that the walls and ceilings are thin, and on Friday night I had to wear earplugs to screen out the conversations and other noises from surrounding rooms. Otherwise a terrific place for a short stay.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie R, Front Office Manager at Hilton Garden Inn Albany Airport, responded to this review, July 22, 2014
Dear Valued Guest,

Thank you for your feedback regarding your stay with us! It's so nice to be compared to a Boutique Big City hotel! I am glad to hear you thoroughly enjoyed your stay. We look forward to seeing you next time!

Sincerely,
Natalie
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 16, 2014

This Hilton Garden Inn is a great property to stay at if you need the rest and have an early flight the next morning. The accommodations are standard, rooms are clean and service is good. If you are staying on the second floor, you may as well use the stairs.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie R, Front Office Manager at Hilton Garden Inn Albany Airport, responded to this review, July 22, 2014
Dear Valued Guest,

Thank you for your feedback regarding your stay with us. I am glad to hear you found the rooms to be just what you were looking for! We look forward to seeing you next time!

Sincerely,
Natalie
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed July 14, 2014

Great staff, overall experience good. The location off the highway by airport great. Lobby provided a great meeting space. I would prefer two queen beds instead of doubles. The pool and fitness area tired and in need of renovation.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie R, Front Office Manager at Hilton Garden Inn Albany Airport, responded to this review, July 22, 2014
Dear Valued Guest,

Thank you for your feedback regarding your stay with us! You'll be excited to hear we already have plans to update our pool and fitness center! We hope to see you next time you are traveling to the area so that you have a chance to check it out!

Sincerely,
Natalie
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Top Contributor
181 reviews 181 reviews
82 hotel reviews
Reviews in 73 cities Reviews in 73 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed July 7, 2014

This place is very close to the airport, Front Desk was great and the rooms were very clean, this must be one of the updated hotels - they have a very good breakfast - the rate was very good and reasonable - it is next to a golf course and there is a good area to run in the am - if I am in area again, I will stay there for sure

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie R, Front Office Manager at Hilton Garden Inn Albany Airport, responded to this review, July 8, 2014
Dear Valued Guest,

Thank you for your feedback regarding your stay with us! Yes, we have been recently updated!
I am glad to hear you enjoyed your stay with us. Next time you are in town, we can steer you in the direction of some great running paths in the area. We look forward to seeing you next time!

Sincerely,
Natalie
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Albany Airport

Address: 800 Albany Shaker Road, Albany, NY 12211
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Albany
#4 Business Hotel in Albany
#4 Family Hotel in Albany
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Albany Airport 3*
Number of rooms: 155
Official Description (provided by the hotel):
Come experience the exceptional service of the redesigned Hilton Garden Inn® Albany Airport. Our first class New York hotel is surrounded by the Adirondack Mountains and is just a half mile from the Albany International Airport. We offer our valued guests complimentary airport shuttle service and onsite parking. Whether you’re here for business, a wedding or a leisurely New York getaway, you’ll appreciate our ideal Albany location near area universities and New York youth sports venues. Guests staying at the Hilton Garden Inn Albany Airport Hotel also enjoy easy access to downtown Albany, the National Baseball Hall of Fame, Saratoga Race Course and Times Union Center.Our Albany airport hotel offers refreshed accommodations, warm hospitality and thoughtful amenities. The modern concept at our beautifully remodeled hotel includes private seating areas equipped with LCD TV's, an outdoor patio featuring a fire pit, a chic new restaurant with a one of a kind menu and a trendy lobby perfect for gathering with colleagues, friends and family. The Albany, New York Hilton Garden Inn creates an atmosphere perfect for business and leisure travelers alike. ... more   less 
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Also Known As:
Hilton Garden Inn Albany Airport Hotel Albany
Hilton Albany
Albany Hilton

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