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“Very clean, super staff...” 4 of 5 stars
Review of Hilton Garden Inn Albany Airport

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Hilton Garden Inn Albany Airport
3.0 of 5 Hotel   |   800 Albany Shaker Road, Albany, NY 12211   |  
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Ranked #3 of 50 hotels in Albany
Syracuse, New York, United States
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
“Very clean, super staff...”
4 of 5 stars Reviewed January 31, 2013

Stay at this hotel when staying or flying into Albany a few times now. Has always been a positive, freindly experience. The hotel's Airport shuttle is great and came and picked me up at midnight after some flight delays coming into Albany. Great breakfast also, which is a nice perk since this level of hotel usually has a limited breakfast or continental style, but these guys have a full breakfast menu. Great way to start the day.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this review, February 25, 2013
Dear Valued Guest-
We're so glad you've enjoyed every stay with us. I'm glad the shuttle was convenient and you enjoyed our breakfast. Thank you for taking the time to review us. We hope to see you again.
SIncerely-Ashley
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299 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
CT,USA
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 30, 2013 via mobile

Overall an excellent stay. The hotel is a little out of the way, as it is one of the few hotels that close to the airport. The room was extremely clean ( one of the reasons I favor HGI ) and the hotel staff courteous. It is a few minutes drive to Wolf Rd which is where most restaurants are. I would recommend this hotel to anyone.

Stayed December 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this review, February 25, 2013
Dear Valued Guest-
We're pleased you enjoyed your stay with us and appreciate your recommendation. We loved having you here!
Sincerely-Ashley
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Boston, MA
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 25, 2013

Always, always can depend on this hotel for a clean, safe, comfortable, quiet and convenient stay. The lobby is beautiful, the building sits amongst the trees. Could be hard to miss from the street as it is a divided highway.

We have eaten here before and the food and service was great. Typically we travel with food and drink so is nice to have a refrigerator and microwave in the room.

The rooms are spacious (we typically reserve with two double/queen beds), great electronics (flat screen) and wifi service.

Have stayed several times when we visit family in Schenectady. It is a straight shot down Route 7 into town. Until recently, there were a lack of quality hotels in Schenectady so when we found this one, we kept coming back!

Room Tip: Great location for visiting Schenectady. Although at the airport, no noise factor. Close to restaura...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this review, February 25, 2013
Dear Valued Guest-
Wow-we're flattered by your spectacular review! Thank you so much for your kind words! We're please you keep returning and that we continue you exceed your expectations each stay. As always, it is our pleasure to assist you. We look forward to seeing you again soon.
Sincerely-Ashley
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Miami, Florida
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 23, 2013

This is probably my favorite hotel to stay when I am in Albany for business. The rooms are always clean and the staff is friendly. I like the free shuttle service and it has picked me up within minutes even when I have arrived very late. The proximity to the airport is a plus and there is not another hotel nearby that is as nice. The only part I do not like about this hotel is that they do not offer room service in the morning. They do have breakfast downstairs that they cook to order but you can't get it sent to your room. This is a little inconvenient when you are traveling for business and on a time crunch. Either way it is worth staying here. Also, they did not offer AAA discounts which was a bummer.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this review, February 25, 2013
Dear Valued Guest,

I'm so happy to hear we're your favorite hotel when in the area! We love seeing you time and time again and look forward to seeing you again. We do try to offer the AAA rate whenever possible and hope you'll check again on your next trip. We do apologize we can't offer room service for breakfast, but because we are not full service we are unfortunately somewhat limited with what we can do. We can absolutely offer you breakfast to-go, often times guests will call and order their breakfast so it's ready when they come down. Thank you for saying such kind things about us and we'll see you soon!
Sincerely, Ashley
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Summit, NJ
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 12, 2013

I stayed here with three teenagers who were playing in a field hockey tournament. The hotel was incredibly clean and quiet. The staff was very accommodating. Rooms were nice-
-Beds were comfortable and the rooms had a mini frig and microwave. Teens enjoyed the pool and exercise room. Extremely happy with our stay.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this review, January 22, 2013
Dear Valued Guest--

We're so glad you had a nice stay. I'm glad you enjoyed the room, pool, exercise room, and found the staff helpful and friendly. I hope they played well in their field hockey tournament. We look forward to seeing you again soon!

Sincerely--Ashley
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Queensbury, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 12, 2013

Great location for airport travel. Convenient and friendly quality service. Have recommended it to friends who also were greatly satisfied. We have used it several times and have always been satisfied with service,price,and convenience.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this review, January 22, 2013
Dear Valued Guest--

We're so glad you and your friends enjoyed your stay with us! Our goal is to offer our guests top-notch service and offer as many conveniences as possible, and we're pleased we were successful. We hope to see you again soon!

Sincerely--Ashley
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East Northport, New York
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 30, 2012 via mobile

We stayed at the hilton garden inn on our trip to niagara on the lake, canada from long island, NY. We stayed during a bug snowstorm just after Christmas. Check in was quick and efficient. Complimentary hot tea, coffee. And hot chocolate was a nice bonus after a long snowy drive. Room was large and comfortable. Even though it was close to the airport, you did not hear the planes at all. After a good night sleep, when we were leaving, a worker, possible manager helped clean off peoples cars snd helped shovel out cars in need. Boy, what service! 5 star service ! If in the albany area, this is a great place to stay!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this review, January 3, 2013
Dear Valued Guest--
Wow--thank you for your kind words! We're so glad you found our service to be 5-star and that you enjoyed your stay. It's our goal to make our guests' travels as easy as possible and we certainly appreciate that you were pleased with the service and hotel. We're glad you had a safe trip and hope to see you again soon!
Sincerely--Ashley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Albany Airport

Also Known As:
Hilton Garden Inn Albany Airport Hotel Albany
Hilton Garden Inn Albany Airport Hotel
Hilton Garden Inn Albany
Hilton Albany
Albany Hilton
Address: 800 Albany Shaker Road, Albany, NY 12211
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Albany
#4 Business Hotel in Albany
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Albany Airport 3*
Official Description (provided by the hotel):
Come experience the exceptional service of the redesigned Hilton Garden Inn® Albany Airport. Our first class New York hotel is surrounded by the Adirondack Mountains and is just a half mile from the Albany International Airport. We offer our valued guests complimentary airport shuttle service and onsite parking. Whether you’re here for business, a wedding or a leisurely New York getaway, you’ll appreciate our ideal Albany location near area universities and New York youth sports venues. Guests staying at the Hilton Garden Inn Albany Airport Hotel also enjoy easy access to downtown Albany, the National Baseball Hall of Fame, Saratoga Race Course and Times Union Center.Our Albany airport hotel offers refreshed accommodations, warm hospitality and thoughtful amenities. The modern concept at our beautifully remodeled hotel includes private seating areas equipped with LCD TV's, an outdoor patio featuring a fire pit, a chic new restaurant with a one of a kind menu and a trendy lobby perfect for gathering with colleagues, friends and family. The Albany, New York Hilton Garden Inn creates an atmosphere perfect for business and leisure travelers alike. ... more   less 
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