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“Worst Customer Service” 1 of 5 stars
Review of Motel 6 - Albany Airport

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Motel 6 - Albany Airport
1.5 of 5 Motel   |   1600 Central Avenue, Albany, NY 12205 (Formerly Americas Best Inn; Ambassador Motor Inn)   |  
Hotel amenities
Ranked #35 of 49 Hotels in Albany
A TripAdvisor Member
“Worst Customer Service”
1 of 5 stars Reviewed August 17, 2005

I had booked my reservation thru a travel service after reading all the wonderful reviews given to this hotel....and I never dreamed I would receive such forward and disgruntled behavior considering my chirpy, soft spoken demeanor.

I called to clarify an extra charge placed on my account by the hotel after speaking with my credit card company and the travel service...I started off with hi, I am calling in regards....I was immediately cut off by..."no! we're not hiring!" I responded, no I'm not seeking employment, I made a reservation at your hotel through so and so, I would like to confirm my reservation and I'd also like to find out...I was cut off again by "ok, so whats your problem!" (ppl. I am not kidding you)... so I said excuse me? I am trying to explain to you my problem, the representative goes "I have customers waiting" so I said to him, I am a customer- with -a -problem which you havent' given not even 2 mins. of your time and I want to know where this extra surcharge is coming from!...and I was told by the travel service that there should not be a charge to my account as yet, much less a surcharge from you ppl. there already, what is it for!....(I was upset by this time) and ppl.I kid u not...I was answered with "its probably the 2% clearance charge(don't remember if thats exactly what he said it was, cause I was so stunned by what racily came after, which was...) so if you don't know nothing don't say nothing, cause we don't charge extra, ok, is there anything else!" I was still in excuse me! mode and asked him for his name which he quickly and pompously gave up...
As I am writing this I am still stunned and wondering what did I do to deserve that...nothing at all, I guess I should not have called at a busy time or question the extra charge that the travel service and myself could not explain...but if thats the service one gets over the phone can you imagine what you would get in person, away from your home just a state away on their turf...I immediately cancelled & booked elsewhere...I hope nobody else has to put up with this person's way of venting his stressful job...what else could it be. Consider yourself lucky if their staff is not in a bad mood.

  • Stayed August 2005
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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35 reviews from our community

Traveler rating
    4
    6
    3
    4
    18
See reviews for
7
4
3
12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • Any
English first
A TripAdvisor Member
4 of 5 stars Reviewed August 12, 2005

This hotel is an excellent stay for a business traveller. The rooms are very clean, and the water pressure is EXCELLENT! Staff and location are great. I have joined their frequent stay program and I plan to stay here every time I visit Albany. Rooms are very affordable --- what they should be.

  • Stayed August 2005, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Motel 6 - Albany Airport

Address: 1600 Central Avenue, Albany, NY 12205 (Formerly Americas Best Inn; Ambassador Motor Inn)
Location: United States > New York > Albany
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #35 of 49 Hotels in Albany
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Motel 6 - Albany Airport 1.5*
Number of rooms: 54
Official Description (provided by the hotel):
Newly RENOVATED Motel 6 property in Albany! Great for corporate or leisure traveler looking for a great room with a great price to match. Save money and we will leave the light on for you! ... more   less 
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Also Known As:
Rodeway Inn Albany
Albany Rodeway Inn

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