I am writing this review for a multitude of reasons. I used to be heavily involved in the hospitality industry. I recently stayed at this Marriott location while waiting for my husband to be discharged from the Veterans Hospital located nearby. Prior to my arrival, I spoke with the wonderful front desk associate Tyler who coordinated my reservation in a very clear and professional manner. His willingness to help me was absolutely refreshing and exactly what I needed after the very long day that I had just had in the emergency room.
Tyler was able to coordinate the wonderful shuttle service to come pick me up from the Hospital and bring me over to the hotel. Lashawn had been the shuttle driver that night, and he was able to arrive in a timely manner. He was extremely friendly and offered help if it was needed. I have never stayed at a hotel that had provided a service such as this one. This made my stay so much easier, and the shuttle was able to bring me back to the hospital the next morning to see my husband.
I must personally share this story, because it was quite moving to see how much this hotels associates sincerely cared about their guests. During my stay, I utilized the business center that the hotel provides to check up on some work e-mails. I was in direct ear shot of the front desk. Another guest who had been staying at the hotel, who was undergoing chemo therapy and stem-cell treatment had been talking to the front desk associate Tyler. Tyler showed a very high level of compassion and warmth, and I must say it is service like this that makes me want to continue choosing TownePlace Suites if I am to ever be in the area again. Not only was Tyler actually listening to this woman share her story but he was also able to provide her with words of encouragement and it was clear that he had made this womans night. I was extremely impressed with his high quality of customer service.
Breakfast in the morning was absolutely phenomenal. Both the breakfast ladies were extremely friendly and were able to meet all of the guests needs, whether it was getting more coffee, extra butter, etc. It was great to just wake up in the mornings and walk down to the breakfast room and not have to worry about cooking for my husband and I (Though I would never tell him that!)
I was extremely pleased with this hotel and will be recommending it to any friends and family that will ever be traveling through the Albany area! Great work to this wonderful team!