We stayed here as a family with our 2 young boys over the Easter weekend. Despite an initial mixup re our booking by the junior staff, ending in us paying quite a bit extra on the first night, the next day the lovely Lady Manager or Deputy Manager (unfortunately we've forgotten her name) who hadn't been present for the mixups, approached us professionally and apologised for the mixups & sorted us out for half board for the rest of the stay. Throughout she was uber-professional, friendly & looked after us very well. Admittedly we had been on the verge of checking out and going to another hotel after the mixup, but thanks to her, we stayed on & in the end we had so much fun that we decided to stay one extra night!
The rooms are clean, homely & has the minimum mod cons to satisfy our kids i.e. flatscreen TV, a mini fridge & it was spacious enough to accommodate all of us.
Our kids loved the pool, it is medium sized, and clean which is all that mattered.
For the grownups, once the kids went to sleep the room was right next to the pool so we could sit outside on the beach or poolside and have some "us" time and some cocktails every night.
The food was great, probably if we had been by ourselves we would have ventured out, but in the end with the Easter weekend special buffets put on by the chefs, we opted for half board & most of our lunches was had here too, as the kids just enjoyed themselves in the pool all day.
The kids had an Easter egg hunt on Sunday which they loved, and they loved the special desserts that the chef put on. Everyone got a little gift from the Management on Easter day, which was a nice touch.
On the day we left, the Lady Manager allowed us to check out late, since our boat left in the late afternoon. Fantastic, the boys had another day to splash around in the pool!
The only niggle and that is a small niggle is that I would personally say that the bathrooms need to be updated now, as they are showing signs of wear and tear. Saying that I am very fussy about bathrooms in hotels, my husband and kids didn't mind it one bit.
Another comment is that we usually stay in hotels with a spa facility and a gym, but that's when we travel as a couple, and this time we were with kids which didn't really matter.
We felt that the hotel had as close to a family feel to it as you can get with a commercially owned hotel, and that flexibility and willingness to help definitely made a difference to a family with young children.
The star was the Manager (or Deputy) lady who bent over backwards to ensure that we were happy throughout our stay. Without her care we would have had a totally negative experience with this hotel and she managed to turn our opinions around. We'd like to say a big thank you for making our stay memorable.
We're booking our next school holiday break here! Thank you Indian Ocean Lodge!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.