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“Heavenly room...Okay service” 4 of 5 stars
Review of The Wharf Hotel & Marina

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The Wharf Hotel & Marina
4.0 of 5 Hotel   |   Providence, Mahe Island, Seychelles   |  
Hotel website
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Hotel amenities
Ranked #34 of 35 hotels in Mahe Island
Victoria, Seychelles
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Heavenly room...Okay service”
4 of 5 stars Reviewed November 6, 2012

We stayed at the Wharf for one night. The property is stunning, with an amazing marina view and gorgeous swimming pool. My favorite thing of all was the room. Although not very large, the double bed is by far the most comfortable thing my head has ever laid on!! The mattress, pillows and duvets are heavenly!

The bathroom is also small but gorgeous! The shower is big enough for two, and has a lovely glass window looking out onto the bedroom.

The service could most definitely be improved. The reception staff are nice, although we found the trainee to be way friendly and more flexible than the permanent staff. Another thing we disliked was the use of metal keys instead of key cards. They seem to have only one key for each room. In the morning, we called to order breakfast in the room. We did not know the time as our phones were off and the room does not have a clock. The receptionist bluntly replied "7:30". We then figured out that she meant that orders were only taken at that time. So we asked what time it was, to which she replied "7:15". Really! Simply take my order and inform me that it will be a little longer than usual because the kitchen opens later!

The breakfast was okay, although the portions were quite tiny and the different plates brought to us in 15 minute intervals from each other.

I would go back to this place for the bed!!! The service really needs help, but wow what a gorgeous bed!

Room Tip: a marina view room is the way to go!
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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42 people have reviewed this hotel

Traveler rating
    4
    13
    8
    5
    12
See reviews for
4
16
2
8
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 19, 2012

Stayed here for 2 nights in September 2012, booked since travelling on business and wanted to be close to Victoria (10 mins) and Airport (5~10 mins).

Not a beach hotel, though has a small pool with view of marina, but perfectly good if staying for business or transiting through Mahe.

Reception welcome and staff very pleasant on arrival and throughout. Shame can't say same for the restaurant where the staff (plenty of them) who spent their time talking to each other and generally ignoring guests; when they did tend to requests they appeared less than eager and willing.

Only two issues;
No room safe... two in my room but neither worked, and duty manager said he knew, none worked and while reception have one you can use its very small... annoying especially at he room rate!

Poor and expensive (SR100 for 2 hrs) Wifi connection - i was on mountain view side of building.

Overall very clean, good size rooms, in good repair; would consider using again for the convenience.

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
1 review
4 of 5 stars Reviewed August 10, 2012

From the moment you book to the moment you leave you are made to feel welcome and cared for. You don’t feel like you are staying a hotel. You feel like you are extremely privileged to be staying in a beautiful, luxurious and spacious old home. The photos speak for themselves. Every room is spacious and beautiful,
Not only is the building a delight. So was the food, i have tasted new creole cuisine. i have enjoyed my holiday with The wharf. Had a very good time in seychelles.

Room Tip: Marina view rooms are very beautiful even other mountain view too.
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dubai
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 17, 2011

We recently were travelling on business and where put up in The Wharf Hotel. The Rooms are lovely and first impressions were good, with close proximity to the airport. upon check in they told us we were only booked in for the first 2 days as they were fully booked for the rest of the days and they said they had informed the person who booked on our behalf but never heard anything back. I took this as a genuine mistake and the lady Pamela on reception told us she would find us an alternative, the same quality and price etc, so we were happy with that.

My partner had flown in for a few days to join me and I had been informed by pamela that I would have to pay an extra charge for having 2 people in my room instead of just me. I thought well in most hotels you pay for the double room, does it matter if someone comes stays the night with me. Never less we decided maybe it could be for government tax etc as in Maldives i know we had to pay like 11 dollars per person for government tax of the hotel. So i asked how much the extra fee would be and was told it was 40 Euro. For me this was ok and acceptable. So I left it at that

The next day after checking out and clearing our room bill we were waiting for the transport to take us to the new hotel Pamela kindly found us, we were called back to be told we still owe them extra money as they forgot to add it onto the bill, so we went to hand over 40 Euro's and all of a sudden it changes to no it is 40 euros extra each night! Then she decides that the new hotel we are moving to has the same policy and insisting we must pay her upfront 40 Euro extra per night for the rest of our stay an extra 5 nights!!

Luckily we decide no this doesn't sound right let us check out the other hotel first of all and we will pay it to them. She tells us the rate of the hotel for a double room with one person and with 2 people in figures , so we know the exact rate the company paid and assures us we are getting the same rate at the new hotel. After a small heated discussion we refuse to pay upfront for extra person to her and will give it to other hotel.

We arrive at the new hotel only to find out it's not a hotel at all is more of a hostel/ guest house, which confirmed by the staff there is not even half the price of what we paid for the Wharf hotel and one room with either 1 or 2 people in it is no extra charge.

The company had already paid the Wharf hotel in full for our week stay there, so she is in charge of paying out to the new hotels. We start to think she is scamming us since we dont have to pay out of an extra 40 euro per night here that she insisted we paid upfront to her and our rooms are not even half the price of the Wharf. One does wonder where the extra money went and how much of it was going in Pamela's pocket.

We arrive back to the Wharf hotel to tell her we are not satisfied to stay in this guest house when our week at the Wharf has been paid and we are not getting the same quality and also to confront her that we know the rates of the guest house were a lot less and that they dont charge extra 40 euro per night for 2 people sharing a room, so why was she trying to get us to pay it to her upfront and her reaction was nothing short of disgusting. She got all defensive and finally harshly told us to go sit down away from her and she walked of. Funnily enough after this Pamela was not to be seen again in the reception while we waited a few hrs while the other staff helpfully found us another place to stay.

Still being skeptical I thought we had just had a very bad run of luck, until randomly on the last day we were there and we ran into another 3 people, also travelling there on business, booked into the wharf hotel, that had the same story to tell us that they had been kicked out early as said were overbooked and taken to a less than satisfactory guest house that cost a fraction of the price, organised by The Wharf.

Either the Wharf have a very bad booking system or one would think that they have some sort of system set up with a local handler and are booking these rooms and taking full payment from companies and then passing the guests onto smaller cheaper guest houses and pocketing the extra cash..

Shame though as I can honestly say although the hotel is a bit old and not that well kept the rooms were nice and the service although very slow the workers bar Pamela were very friendly.

But after my experience I would definitely not be going back. I can only be thankful that we didn't pay the 40 euro a night upfront for the rest of the week.

  • Stayed November 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
4 of 5 stars Reviewed October 31, 2011

We stayed here as a last minute option for our honeymoon. There weren't many options left to choose, but this hotel gave us exactly what we wanted. A large comfortable bed, air-con, balcony, mini-bar and a TV with sports and movie channels. The restaurant had a great selection and the staff always managed a smile and were very welcoming. The pool overlooks a marina and in the clear waters by the jetty tropical fish and crabs could be seen quite clearly.
It's possible to walk into town from here. It took us 45 minutes and we're by no means power walkers. Our one gripe was that the taxi drivers overcharge if you ask to be picked up from the hotel. It is easier to walk out to the road and hail one from there and pay less.
Overall, a great choice and we would definitely stay here next time.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 5, 2011 via mobile

We stayed one night as we had spent our holiday on La Digue but our flight back to the
UK left early so we needed to be on Mahe overnight.
It is ideally situated for this and we were given a huge apartment with two large double bedrooms with en suites and Marina facing balconies. There was a large lounge and reasonable kitchen. Excellent food with a selection of Indian and Creole as well as simpler stuff such as burgers, pizzas and pastas.
Nice pool but no steps into it? Not a beach hotel but very well located.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 30, 2011 via mobile

Don't go there unless you like the horrible and false sound of karaoke performed by the staff at an eardeafning soundlevel that for sure pierces your eardrums, shortly before catching an early morning international flight. All complains guests made were put aside, looked like only the staff was having a great time. No customer service what so ever. Besides that, although including in the rate and agreed on by checking in, the hotel forgot to arrange early breakfast, leaving us to go to airport on an empty stomach... DO NOT GO THERE!!

  • Stayed August 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Wharf Hotel & Marina

Address: Providence, Mahe Island, Seychelles
Phone Number:
Location: Seychelles > Mahe Island
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#13 Luxury Hotel in Mahe Island
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Wharf Hotel & Marina 4*
Reservation Options:
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Also Known As:
The Wharf Hotel And Marina
Wharf Hotel Mahe Island
The Wharf Hotel & Marina Seychelles/Mahe Island

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