Flew the short hop from Dubai to Seychelles, what a lovely lovely island with great people - feels just like Barbados.
We used the express meet and greet arrival with Creole Travel which was very useful, long queues at passport control but all good natured. Nice old fashioned tin hut airport.
30 min drive to the hotel, greeted by Constance staff nicely, but had no idea who we were (despite it being an Emirates Holiday booking and managing to meet us at the airport, we were not on the arrivals schedule for a room !)
Sorted out after 40 mins, and given a nice room which we imagine though that they reserve for the odd arrivals like us ! Its was a very nice fit out, but the aircon was feeble throughout the stay despite 3 'repair visits'.
Hotel is in a stunning location with two great beaches over a couple of 1000 acres.WE loved :
1. The Kids Club - really really good high standard nursery care, run expertly by Rachel and Stephan and team - made our holiday very smooth and daughter did not want to come back in the evening ! They did everything from turtle watching, swimming, zip lining, sand pictures, etc etc one of the best I have seen.
2. South beach - quiet, 'lagoon like', hardly anyone on it - for some reason people migrate to the north ( 10 mins buggy ride) which whilst nice, is a bit 'package' at times with lots of sunbeds in a row under the trees - very Malaga ! By contrast the south is more Caribbean island, perfect beach, no hassle just lovely and near kids club and restaurants.
3. Restaurants - we worked out very quickly that as its a big hotel, they clearly feel the need to 'buffet' everything for mass catering which is acceptable but lacks charm at times. Three restaurants are really good - Helios has a nice evening menu, Adam and Eve has just superb Chinese food not to miss, and the high end Cyann was superb, a real surprise - a five star restaurant with superb wines, food, sushi bar etc - largely very quiet when we were there despite only a small supplement.
4. The Zip line Crew - what a great experience ! 8 forest zip lines crossing gorges, its superb fun for all - our 6yr old loved it!
1. Buggies - a lot of hanging around for buggies when going north to south - they have not got this right, and there are too many managers riding around in staff buggies which riles.
2. Management - largely invisible, and the hotel suffers from this cost centre focus on each restaurant, facility etc and lots of silly little rules. For instance :
3. Beach bar - we had the fabulous Nelson looking after us on South Beach, and we ordered from the beach menu, choice was pizza or panini - thats it. We sat at the pool outside the Adam and Eve ( 10 mtrs) to be told we could not order sushi poolside as the 'manager' had decided it was not allowed (!). The beach menu is poor enough, why not give customers what they want for lunch ???
4. Issues - we were rang by Guest Relations about our room, and told them twice we had aircon issues and they were not resolved - neither time resulted in any feedback or action.
5. GM - at no time were we aware of the GM or mgt team although we did get a note through the door to meet 'The Management' for a welcome drink half way through. I am staggered that no one wants to put their name on an invitation ? Needless to say we did not attend as it was clearly going through the motions.
6.Booked the shuttle bus into Victoria for a 9am prompt departure - had to then wait for 2 no show guests ( 30 mins) who 'were coming' - we hijacked the driver nicely and left the staff member still waiting with a clipboard for her 'late arrivals' ( bet she's still there clipboard in hand !)
Read this and you might think we hated it, but its a great hotel with superb individual staff ( Rebecca on reception, Rachel Kids Cub, Nelson Beach). Pity that the management are largely missing and busy riding around no doubt having 'management meetings and generally avoiding clients. I
f I owned Constance I would kick this hotel up the backside and tell it to shape up with a new GM quick. This hotel needs to be pitched higher up the market as it has all the right ingredients - greater attention to customer experience & service and revenues would increase.
In terms of clientele, its a mix of internationals, but not high end as one might imagine - its an Emirates crew hotel, ltoo many budget conscious Russians and French shovelling at the buffet...
Despite this we loved the hotel overall and the Seychelles and will be back.We have stayed with Constance before ( Prince Maurice) and generally a great brand.
- Official Description (provided by the hotel):
- Rekindle your passion for life at the beautiful, family-friendly 5* Constance Ephelia. Relax and unwind on the hotel’s two stunning white-sand beaches lapped by the turquoise waters of the Indian Ocean. Set on the island of Mahe and overlooking the Port Launay National Marine Park, Ephelia offers a treasure trove of discovery for divers and snorkelers. Relish the luxury of space in the elegantly contemporary accommodation. Choose from 7 types of accommodation from the luxurious junior and senior suites to the super deluxe hillside villas. Discover your favourite of our 5 restaurants each offering something deliciously different. Pamper yourself with a wide range of treatments at our Spa Village or even stay in one of our spa villas complete with private pool and treatment room. Have fun and keep active at our fully equipped gym or challenge the kids to a game of tennis, squash or even beach volleyball. We look forward to welcoming you. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, HotelTravel.com, Orbitz, Travelocity, Despegar.com, Escapio, Odigeo, TripOnline SA, Hotels.com and Jetsetter so you can book your Constance Ephelia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Constance Ephelia Hotel Mahe Island
- Constance Ephelia Seychelles/Mahe Island