We stayed here for 3 days with a tour group. Interestingly enough this was supposedly an upgrade due to complaints about Hotel Caesar's where we were supposed to stay. The lobby and grounds are lovely and well maintained. The pleasant atmosphere stops there. We got to our room and it hadn't been cleaned after the prior guests had checked out. The maid had changed the bed linens and towels but that was all she did. The carpet which hadn't been vacuumed was badly in need of a good shampoo which had probably NEVER been done. It was terribly stained. The couch in the room was filthy and stained. There was something red and sticky spilled on the desk and dried on food on the table on the deck.
The bathroom was worse. There was dried coffee in the sink and dried toothpaste outside the sink. When I picked up the glasses from the tray I found to my disgust, short, black, surly hairs under them, as well as under the soaps and shampoos. Additionally the shampoo had been used by the previous occupants and put back on the tray. The bathtub had a scum ring all around it. and white reside in the entire tub. The light switches were grubby as was anything that could be touched by hands in the room. There was a layer of black dust on the hair dryer.
I called the desk to ask for someone to clean the room. They sent two young men who were very nice but had no idea what to do. One of them left and came back a while later with a towel which he proceeded to wet and start wiping things down. I told him that was unacceptable and he needed some cleaner. He left and a while later came back with a bucket, a dish scrubber and about 2 inches of Mr. Clean in the bottom of the bucket. I took it from him, told him to get me some rags and started cleaning the room myself. When he didn't come back soon enough with the rags I used the towels to clean it. I had to ask 5 times for someone to come and vacuum. Our room was not cleaned once by the staff the entire 3 days we were there. The maid came in and changed the sheets and some days would change the towels but one day didn't even give us clean towels. She never changed the dirty glasses.
The rest of the hotel was a nightmare as well No one on the staff is trained properly, including bar people, dining room staff and front desk staff. They were all extremely rude and unfriendly for our entire stay. Everyone in our group of 32 commented on how rude and untrained the staff was. Everything at the bar was expensive and one of our friends was not allowed to take coffee into the dining room to have after dinner. She had to pay for a cup of coffee and was told she had to drink it where she was and could not have it in the dining room. Completely unacceptable.
We made several attempts to talk to the management about our problems but they were also extremely rude and unhelpful.
My husband complained that I should not have to clean my own room when on my dream vacation and he insisted that the staff apologize to me and comp our bar bill No one apologized, but our bar bill was comped and we were given a fruit plate and some chocolates. They still didn't clean one thing in the room though and I took our dirty glasses to the front desk and said, "thank you for the chocolates and fruit, now may I please have clean glasses"? I could tell by the look on the managers face that he was also disgusted by the filthy glasses but he was still rude and never once apologized for our inconvenience.
We were also not able to go to the beach, in spite of this being called Gai Beach Hotel. We walked along the water and it was fenced all the way and there was no beach. I would have loved to swim in the sea but no such luck.
The only bright spot of our trip was the barbeque night. The staff that night were all pleasant and helpful. They must have hired other people for that night because they were all so nice and the food was excellent. The hummus bar was a huge hit, as were the steaks and chicken.
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- Also Known As:
- Gai Beach Tiberias
- Gai Beach Hotel Tiberias