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“AMAZING!!” 5 of 5 stars
Review of Island Suites Hotel

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Island Suites Hotel
5.0 of 5 Hotel   |   Ben Ami Avenue, Netanya 42200, Israel   |  
Hotel amenities
Ranked #2 of 19 hotels in Netanya
Spring Valley, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“AMAZING!!”
5 of 5 stars Reviewed December 31, 2012

I stayed here for only one night, but was amazed of the room!!
if i would know before what i get here ,would i defiantly change my itinerary, to have some more nights here!!
one problem i had is that it was very windy that night, so it was very noise in room since everything is glass and so high,

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gal_tamir, Marketing and sales manager at Island Suites Hotel, responded to this review, January 3, 2013
Dear Mendel,
We are happy to hear you enjoyed your stay,
Regarding the wind, on winter we have few days of strong winds, it is a bit noisy but the sight of the sea at storm is unbelievable. If you consider another vacation here, I recommend the spring, the weather is wonderful, not to hot and lots of sunshine.

Kindest regards and a Happy New Year
Gal
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135 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed December 26, 2012

We just returned from a holiday at the Island Suites Hotel. It was our second visit at this hotel and we were very much impressed by the quality of the service this time. The hotel is amazing, the location is superb, the beds are amazingly comfortable, the breakfast is everything you could wish for and much more. But above all the service was exceptionally good: the breakfast team, reception, kids club, cleaners! Everyone gave personal service, were kind and helpful. If this is how they've improved since our last visit I cannot wait for the next time! In addition, we came for the Hanuka holiday and it was beautiful that they lit the candles in the reception area, with a guitar player who played Hanuka songs. They also had several kids shows at the hotel, free of charge. You really cannot ask for more.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gal_tamir, Marketing and sales manager at Island Suites Hotel, responded to this review, December 30, 2012
Thank you Adi,
It is heart-warming to hear how much you enjoyed your stay and your appreciation to our efforts. We hope to see you again,
Kind regards and a Happy New Year,
Gal
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Saint Louis, Missouri
1 review
5 of 5 stars Reviewed December 26, 2012

Stayed at the Island Suites hotel for the weekend.
The rooms were clean and with a great view.
The reception staff was wonderful. Made us feel home away from home.. Gave us information where to eat dinner and always was helpful with our needs.

I recommend this hotel to anybody staying in Netanya..

Stayed December 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gal_tamir, Marketing and sales manager at Island Suites Hotel, responded to this review, December 30, 2012
Hello Lisa,
We are very glad you enjoyed your stay and thank you for taking the time to write a review looking forward to host you again,
Kindest regards and a Happy New Year,
Gal
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Ramat Gan, Israel
1 review
5 of 5 stars Reviewed December 25, 2012

I just came back from a short stay at this nice hotel. The location could not be better, right facing the Mediterranean sea. Wonderful suites, with splendid ocean views. The staff at the reception were very frindly and helpful. Definitely, the hotel to stay in Nethania, Israel.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gal_tamir, Marketing and sales manager at Island Suites Hotel, responded to this review, December 30, 2012
Dear Ivo,
Thank you for your kind words, we are delighted to hear you enjoyed your stay and we look forward to host you again,
Kindest regards and a Happy New Year,
Gal
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ny
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 19, 2012

We stayed here only one night and were quite disapponited. Everything is relativley new, but the staff's attitude already needs a sprucing up. They treated us as if they were doing US a favor by allowing us to stay in THEIR hotel. For example, when we did not get our daily paper, their comment was " oh well. I guess we don't have enough.". They did not apologze or even offer an alternative. The "included in price" beakfast room is in a windowless basement dining room, instead of overlooking the sea. The staff were 45 minutes late in setting up the food, delayng our breakfast and our looked forward to departure. Then the staff pretty much disappeared on a smoking break and had to be hunted down to secure a cup of dark strong coffee.

The hotel is relatively new, only been open about 1 1/2 years. Hopefully they can get their act together soon, otherwise the tall narrow buidling overlooking the sea will never full up with happy guests.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gal_tamir, Marketing and sales manager at Island Suites Hotel, responded to this review, December 27, 2012
Dear Pinny,

We do apologize for the un-courteous service you experienced and we thank you for the feedback. Be sure we are making all the efforts to better our service, so all of our guests will feel most welcome and well served, it is very important to us.
We do hope you will give us a chance to show you we can do better

Kindest regards,

Gal Tamir
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jerusalem
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 19, 2012

I want to share with everyone two impressions of our stay at Island Suites Netanya.
1) High floors are not always the best. Our first night at the hotel, there was heavy rain and gusty winds. The noise was harrowing - even earplugs did not help. WE couldn't sleep the entire night. At breakfast we met a number of couples who had high floors . The building was shaking.
The management showed no sympathy.
2) I took a terrible spill in the shower, cracking my head against the back of the tub.My wife wanted to take me to the emergency ward at the local hospital,
The following morning when relating the event to the desk, I urged them to avail guests with rubber or plastic mats. I told them that one of the reviewers had written about his episode and the refusal of the hotel to supply mats. The clerks response was that she will pass this over to management. By check out, she told me they willl place this issue on their agenda - meeting that afternoon.
A few days later my travel agent spoke to them and they responded that they are no negligent, and will compensate me with offering a free dinner at my next stay.
I responded they are lucky that nothing serious happened ( I have an appointment with my physician today). And I never consider returning to their hotel .I truly am not going to recommend Island to friend and family.

Room Tip: Do not expect from management to be caring and sympathetic. Anticipate " what you see is what y...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gal_tamir, Marketing and Sales manager at Island Suites Hotel, responded to this review, December 27, 2012
Dear C B,
We are sorry that this is the experience you had at Island suite hotel, it is most unfortunate and we would like you to contact us directly so we will be able to work things through and hopefully you will give us another chance to host you,

Kindest regards,
Gal Tamir
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Stafford, United Kingdom
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed December 16, 2012

Stayed on a business trip for one week. Check in was efficient and the room was nice and large, a small suite. Separate lounge area and bedroom with a large balcony overlooking the Med. Only complain about the room was the wardrobe door, with this pen access to the bathroom was restricted.

Breakfast varied from acceptable to terrible. On one occasion was a large group staying which made accessing the limited buffet difficult. Opening times were late for a business hotel.

There was no restaurants in the hotel, but in the same building (effectively the beach level) was a dairy restaurant. This was OK but got a bit limited after 2 or 3 visits. No other restaurants near by.

I would not want to stay at this hotel again for more than a few nights at a time,

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gal_tamir, Marketing and sales manager at Island Suites Hotel, responded to this review, December 27, 2012
Dear John,

Thank you for your feedback, it is nice to know you enjoyed our spacious and elegant suites and we did take to our attention your feedback. I am glad to tell you that our chef added few pampering items to the breakfast.
Regarding the restaurants on Island promenade, there is the Italian restaurant, as you mentioned, and also an Asian restaurant. We have special arrangement for our guests at both of them. Also there is a new Gourmet Pizza place and an ice cream parlor along with a convenience store , which cooperate with us and our guests can call and order goods, which will be delivered to their suite.
We constantly work to improve our service and service we offer,
We do hope to host you again,

Kindest regards,

Gal Tamir
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Additional Information about Island Suites Hotel

Address: Ben Ami Avenue, Netanya 42200, Israel
Location: Israel > Central District > Netanya
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Netanya
#2 Spa Hotel in Netanya
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Island Suites Hotel 5*
Reservation Options:
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Also Known As:
Island Hotel Netanya

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