I will compare to other hotels I’ve been to in the last 2 years in the nearby countries(Egypt and Jordan):
1. Very nice rooms
2. Bathroom includes both bath tub and shower.
3. Nice pools including the one for kids. One pool remains open until 10PM.
4. The kids pool is partially covered
1. Crowded breakfast - you had to wait in a queue to get to eat.
2. Not much variety on breakfast compared to other 5 stars hotels
3. Extremely basic kids club (cannot be named a club even)
4. BAD, VERY BAD Service in food areas
5. Management below expectations
We expected to arrive to a real 5 stars hotel, but we left rather disappointed and with a taste of bitterness.
It’s a pity to see how badly managed the waiters in the food areas are. We felt this in 2 places:
1. In the restaurant next to the pool area. I had to call the waiters 3 or 4 times for ordering our meals. Each one of them was obviously saying “sure, I’m coming”. One of them even said so while going away with his back turned to me (5 Starts hotel!!!!).
When we asked for additional plate and cutlery for my daughter, the waiter brought dirty plates and the cutlery was wrapped in paper with remains of tomato sauce.
Can’t the management ask the waiters to LOOK AND THINK on the items they intend to bring to the customers?
2. On Saturday the breakfast was so crowded that we had to wait in queue to find a seat. Actually, we understood that there is no order at all and you cannot trust the waiters to find you a place. So I started looking for people that might finish soon.
After finding a place, it was a challenge to find cutlery, plates, FOOD, cups, coffee and milk. Again, whenever asking for something from the waiters the answer was always “sure, I’m coming” or “I’m sending someone” and it was immediately evident that he didn’t do anything about it.
I cannot blame the waiters in this case. The blame is on management. Can you believe that only one waiter is assigned to distribute coffee and tea to the whole dining room???? (I asked about this and got confirmation from another waiter).
There is only one chef for the omelettes too and he is super busy and cannot cope with the long queue of people!!!
Furthermore, the staff is not considering the cleaning standards regarding washing their hands between tasks. You see people handling food with their bare hands, then transferring dirty stuff and not washing their hands before handling food again.
Worse of all… when calling the service manager to complain about the breakfast, he started giving excuses about the habits of the hotel’s guests. For example: he told my wife that in 5 stars hotels, people are not supposed to bring the baby prams into the dining rooms while all guests do it.
The question is: IS THERE ANY SIGN ABOUT IT? And I’ve been to so many hotels in the area in the last 2 years (Hyatt Taba Heights, Kempinski Aqaba, Movenpick Tala Baya and all were better BTW). There wasn’t such rule in any of them!
So my advice to management is this: WORK ON THE SERVICE. PUT MORE STAFF AND STOP COMPLAINING ABOUT THE TYPE OF CUSTOMERS THAT ARRIVE. You might get horrible customers, but it doesn’t mean that others are supposed to suffer because of it!
Considering we came there for our anniversary, while being there we took a decision not to revisit this hotel anytime soon.
- Official Description (provided by the hotel):
- Enjoy the height of luxury whilst exploring a truly wonderful historic city. Situated on the outskirts of the old city centre, this hotel is only 30 minutes away from Jerusalem and 15 minutes from the Dead Sea and the local attraction, the Monastery of Temptation. There is the added appeal of an in-house casino, extensive leisure facilities and a choice of international restaurants. ... more less
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- Also Known As:
- Oasis Hotel Jericho, Palestinian Territories