We booked this motel a few months ago for a trip to Carlsbad Caverns and upon arrival there was quite a crowd enjoying a Sunday afternoon party at the adjacent Chinese restaurant. It didn't appear there were many staying at the motel, however. At check in, there was a sign stating the pool and hot tub were unavailable due to unscheduled maintenance; the pool was drained, the hot tub was still full of water.
The motel is pretty pricey, and the reason we booked was to enjoy the pool/ hot tub, so we asked for a discount to offset the lack of these amenities. The front desk staff informed us that the Mgr. Sandy Johnson had not authorized any discounts. Bad business decision in our opinion.
We were understandably disappointed and upset & decided not to stay, getting a complete refund. It was worth the extra drive to find a comparable room w/pool & hot tub in Roswell for $35 less at a different chain of motels. There are many to chose from who will treat customers well.
I've been a Best Western Rewards member for a few years, but will now do business elsewhere whenever I can. We also learned another valuable lesson. If a pool is important CALL FIRST to see that it is working to avoid disappointment on arrival.
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- Also Known As:
- Best Western Pecos Hotel Artesia
- Artesia Best Western
- Best Western Artesia