I come to this hotel often, usually with my kids. There is good and bad. I'll go into detail below. Pay attention!
The bad. I'm covering this first because it's important to stress this for first time visitors:
First off and it must be said: The food is atrocious. It is mostly "industrial" food which is prepared off site at a food service company. The hotel provides cafeteria food at gourmet prices...dinners cost $30-$40 a plate and Jewish holiday dinners can cost $80 a plate. The only exception I've found is that Shabbat (Friday night and Saturday) meals are a little bit better--but still not great. The hotel has a lobby cafe which is also mediocre and not good value. Breakfast is included free and the food is not up to Israeli breakfast standards. As an aside the waitstaff is always friendly, so the bad food makes a funny juxtaposition the great group of waiters.
I think of this hotel as 3 hotels in one.
The north tower hotel contains many privately owned apartments (in a previous life the Daniel sold condos). These are often sublet to the hotel and they vary in quality. They are definitely not great...no balconies. Renovations or maintenance vary.
The middle tower hotel is a 'pure' hotel and it's better. The rooms I've had are nice and have been renovated in the past to a high quality. The rooms have very pleasant balconies However, little maintenance is done, and the upholstery is often stained and the tables scratched--so not it's hard to rank the room, perhaps "well worn 4 star".
The south hotel is the Shizen Spa hotel. This separate wing in the hotel doesn't allow children and for me it's been a great place spend some time alone or with a girlfriend. It has a Japanese theme, and there is a very nice Spa attached which is free for guests of the Shizen. It's very quiet and the atmosphere is pleasant. Again, there is no upkeep done on rooms the rooms. What started out as a 5 star hotel is frankly worn out, table scratched, wood floors stained and sometimes buckling, upholstery stained.
I want to stress that as far as the rooms, for whatever reasons, are not maintained. In many hotels this is usually a business decision so there is no point in paying any attention to the form response of Rikki Appel below. As far as the food and room maintenance, she has no control over the matter.
The rooms are very expensive. My average price is $300 a night, and it's not for a 5 star hotel experience. The price is ridiculous but I don't care about burning the money because my kids like the hotel and my family has been coming here for years. Often I can get a good price in various deals.
The good: There is a lot to like here. I like the staff. It's a mixed group of both professional hotel employees and students working to make school money. If you smile at them they will smile back and be very nice.
The beach and pool are great. The Acadia beach, which can be reached by walking down a private exit/entrance from the pool, is one of the nicest in Israel.
The lobby has a beautiful view of the Mediterranean. It's a special place to sit and read or just look out the window.
The rooms in the Shizen wing are especially quiet and pleasant. The spa admission is included in the stay, and the spa is great: a gym, a pool, Jacuzzi, sauna, and special massage treatments (the massage treatments are priced separately). Also, the mood is relaxing in the Shizen hotel and spa.
Spa and Deluxe rooms only. The north side is hit or miss. Don't expect a truly well-maintained...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your positive and bad comments on this website.
It was particularly pleasing to see you again at our hotel and that your impression of our Team members and service was good and that you felt well taken care of during your stay
I am happy to confirm you that we are starting renovation november 2013.
I also invite you to send me your personal mail address so I can speak to you in person.
My mail address firstname.lastname@example.org.
Once again thank you for your truly valuable comments.
Guest Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.